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myPTPTN is a mobile app that offers PTPTN services online such as reviewing loan statement, repaying loan, reviewing Simpan SSPN statement, account opening and make additional deposits in Simpan SSPN, as well as application for salary deduction and Direct Debit for loan repayment and Simpan SSPN.
The myPTPTN app is equipped with ekYC (Electronic Know Your Customer) a process for verifying and maintaining customer identity records authorized by Malaysian National Bank (BNM) as one of the key security for digital transactions. Customers are advised to register and verify identity via their Identity Card and a photo taken during the verification process. Customers cannot check their statements or make transfers if they have not completed the eKYC identity verification.
The myPTPTN app can be used starting from 29 March 2022.
Users must be Malaysian Citizens aged 18 (and above) and have a valid phone number and email address for registration verification purposes.
No, registration can only be done using Identity Card Number (NRIC).
There are 2 methods to access the myPTPTN app.
First: Download to device; and
The mobile device must have the Operation System of iOS 11.0 and above or Android 5.0 version and above. Please go to digital distribution channels, such as App Store, Play Store and Huawei AppGallery to download myPTPTN app on your mobile device by following these steps:
Second: Browsing the Web (https://myptptn.ptptn.gov.my/)
myPTPTN can be accessed on every web browser available, such as Microsoft Edge, Internet Explorer, Google Chrome, Mozilla Firefox and Apple Safari. The best way to access the website is on Google Chrome and Microsoft Edge.
This app is FREE.
There are three (3) steps to register myPTPTN, which is:
First:
Open the myPTPTN app and click ‘Register Now’
Second:
i. Enter your full name as stated in Identification Card and your identity card number
ii. Fill in your email information, phone number and mailing address
iii. Set your password and define your safety phrase/ icon, as well as sign the checkboxes for consent information verification and disclaimer.
iv. Get the TAC from your phone number and activate the myPTPTN registration that has been sent to the user's email.
Third:
Complete the eKYC identity verification process by providing your identification card and selfie.
eKYC is the process of electronically identifying one’s identity on a mobile application that needs to be done before any transactions are made to ensure that the digital transactions being carried out are secure.
If user did not complete the eKYC, the user will be considered as a guest and the access to the services will be limited. The following are the differences in service access between guest and user.
| No. | Services | GUEST (without eKYC) | USER (with eKYC) |
| 1. | Self-Repayment | √ | √ |
| 2. | Third Parties Repayment | √ | √ |
| 3. | Loan Statement/ Simpan SSPN account review | X | √ |
| 4. | Open Simpan SSPN Prime Account | X | √ |
| 5. | Open Simpan SSPN Plus Account | X | √ |
| 6. | Auto Debit Application | X | √ |
| 7. | Direct Debit Application | X | √ |
| 8. | Salary Deduction Application | X | √ |
| 9. | Redemption Statement | X | √ |
| 10. | Loan Settlement Letter | X | √ |
| 11. | Adding Self Deposit | √ | √ |
| 12. | Adding Third Party Deposit | √ | √ |
| 13. | Adding favorite account | √ | √ |
| 14. | Savings transfer | X | √ |
| 15. | Excess Payment Transfer | X | √ |
| 16. | PTPTN Branch Review/ Check | √ | √ |
| 17. | Managing Profile | √ | √ |
eKYC application is only allowed for up to 5 times. Users must contact the PTPTN Careline for assistance in reactivating eKYC security verification or visit the PTPTN counter.
Users need to change/ replace damaged or lost identity card before starting ekYC.
TAC is a unique 6 digit code sent to your registered phone number during the registration via a short message service (SMS). It is the security feature used by PTPTN to protect users’ accounts from unauthorized access. To complete the transactions, users will receive a TAC from PTPTN that will verify users as authorized users to make transactions.
Yes, provided that the phone number used is the same number registered in the myPTPTN app and not a foreign phone number.
The user needs to change the password in the "Help - Forgot Password" menu.
The user’s account will be blocked. The user needs to change the password in the “Profile - Change Password” menu.
No. The new password must be different from the previous 5 passwords.
Users are not allowed to use the same security phrase as the ID and password.
A security icon and phrase is an image and word chosen by the user for security purposes upon log in to the myPTPTN website/ app.
The services provided are as follows:
Payment records can only be viewed for the current year and will not be displayed for future years. However, if there are transactions in the statement that involve adjustments and others, the statement will be displayed again.
Personal information can be updated for the following items:
No, a single email can only be registered for one valid identity number.
A user can change their email address for account activation in the "Help - Send/Change Account Activation Email" menu.
A user needs to update their new phone number in the "Profile - Update Phone Number Information" menu.
There is no limit to updating personal information.
Yes, myPTPTN app is equipped with various security features :
PTPTN will always update security controls according to current practices and technology.
If your mobile phone is stolen, no one can access the application without your user ID and password. However, for security reasons, do not store personal account information or passwords in your mobile phone. Additionally, you should consider contacting your telecommunications company's customer service to temporarily freeze your phone number.
No, there is no automatic deactivation period for myPTPTN web/ app accounts.
Tax statements can be downloaded on the myPTPTN web/ app.
The Loan Advance Payment (WPP) is a advance payment of RM1,500 provided to eligible students.
The conditions are as follows:
Students have agreed to receive WPP;
The student is a Malaysian citizen;
The parents/ guardian/ student is a recipient of the Sumbangan Tunai Rahmah (STR);
The student is offered a Diploma or Full-Time Bachelor's Degree level of study at IPTA and Polytechnic only;
The student does not have any outstanding WPP debt
Applications for WPP can only be made when students apply for IPT admission on the UPU Portal.
Check can be made on the myPTPTN web application (https://myptptn.ptptn.gov.my/). Borrowers approved for WPP will receive an email and push notification myPTPTN.
WPP can be redeemed by the student at any Bank Islam counter by bringing the following documents:
WPP offer letter printed from the myPTPTN web application (https://myptptn.gov.my/); and
The student's MyKad (Representative is not allowed)
WPP can be redeemed within two (2) months from the date of the WPP offer letter.
Example :
WPP Offer Letter Date : 09 February 2021.
WPP Offer Letter Redemption Period : From 09 Feb 2021 to 09 April 2021.
No appeals will be considered.
No. WPP is part of the loan which is given as an advance in preparation for students enrolling in IPT. A deduction of RM500.00 per semester from the PTPTN loan amount will be made automatically when the loan is approved.
Situations that do not allow students to redeem WPP are as follows:.
The student does not continue their studies in the offered IPT; and
The student does not continue their studies in the offered course.
If the WPP has been redeemed, the student is required to repay the amount that has been redeemed within eight (8) months from the end date of the offer letter. Ta'widh of 1% per annum will be imposed on the outstanding balance from the 9th month from the end date of the offer letter.
The document that needs to be included if a student loses their MyKad is a temporary Identity Card issued by the National Registration Department (JPN).
No. Students are required to reprint a new WPP offer letter and ensure that the Identity Card Number/ Warrant Number information is complete.
Yes, but students need to include other supporting documents such as a driving license, birth certificate, or offer letter to the IPT.
Yes, it can. Students are required to redeemed WPP first and then fill in a deposit form to transfer the amount to their savings account.
The loan amount is determined based on the net income of the guardian's household as below:
| LOAN AMOUNT | ELIGIBILITY |
|---|---|
| Maximum | If the students or their guardians are listed as one of the Sumbangan Tunai Rahmah (STR) recipients |
| 75% of the maximum loan | Household salary is not more than RM8,000 (not in STR data) |
| 50% of the maximum loan | Household salary is more than RM8,000 (not in STR data) |
Loan appeal applications can be made through the myPTPTN web application (https://myptptn.ptptn.gov.my/).
Cannot. The maximum category loan amount is the highest amount given by PTPTN to any eligible student. Students are advised to obtain a loan from another sponsoring body if the amount of loan given is still insufficient subject to the policies and regulations of the sponsoring body.
Personal detail information can be made and updated in the Profile Information section of the myPTPTN application as follows:
All information printed and displayed in the educational loan offer document is based on the student's application entries. If amendments involve the spelling of Name, Address, Bank Name, and Account Number, updates can be made through the Profile Information in the myPTPTN application.
Borrowers are not allowed to make changes to study information such as Name of IPT, Program Name, Study Duration, and others. Borrowers need to cancel the respective offer by filling out the Loan Cancellation Form at the PTPTN counter and resubmit a new application.
You can download the agreement document from the myPTPTN web application within 60 days after the agreement is fully signed by the borrower and PTPTN.
The loan will be credited within 21 working days from the date upon receiving a complete set of documents.
The total loan amount received in every semester has been deducted for takaful protection and WPP (if WPP has been redeemed).
The loan disbursement to students for the following semester is based on the following conditions :
Currently studying actively on every approved level, courses and IPT;
Passing the previous semester's exams with a Grade Point Average (GPA) of 2.0 or above.
No. Loan repayments are based on the total amount received including the interest applied.
No. The education loan disbursement will only be issued until you graduate, either earlier or according to the usual study period. The loan repayment is based on the total loan received, including the interest applied.
No. The education loan disbursement will be credited directly only to the student’s personal account.
Borrowers need to fill in a Borang Pembatalan Pinjaman, which can be obtained from the Student Affairs Department (HEP)/ PTPTN counter/ PTPTN Official Portal, as well as an official letter requesting the cancellation of the education loan. For borrowers who receive other scholarships, please include a copy of the offer letter from the relevant sponsor.
Borrowers need to issue an official application letter to PTPTN to obtain the conditional discharge letter.
Yes, if the borrower has fully repaid a previous loan at the same educational level. However, a second loan for a higher level of education may also be considered even if the previous loan has not been fully repaid.
Submission of offer documents must be made at the respective IPT or any nearby PTPTN branch office within 14 days from the approval date.
The conditions for a second loan are as follows :
Continuing studies at a higher level than previous loans only; and
For students who continue their studies at the same level or lower than the previous loan is only considered after the student has settled the total amount of the previous debt (including any costs determined by PTPTN).
Starting from 1 January 2024, PTPTN education loans are limited to parents/ guardians whose gross income does not exceed RM50,000 per month. The current eligibility conditions for a PTPTN loan are as follows:
Example 1: Eligible for PTPTN Loan:
| No. | Income | RM |
|---|---|---|
| 1. | Basic salary | 47,500.00 |
| 2. | Allowance 1 | 1,000.00 |
| 3. | Allowance 2 | 1,000.00 |
| 4. | Allowance 3 | 1,000.00 |
| 5. | Total gross income | 50,500.00 |
| 6. | ( – ) Dependency for 3 siblings (RM250 per person) | 750.00 |
| 7. | Net gross income | 49,750.00 (ELIGIBLE FOR PTPTN LOAN) |
Example 2: Not Eligible for PTPTN Loan:
| No. | Income | RM |
|---|---|---|
| 1. | Basic salary | 47,500.00 |
| 2. | Allowance 1 | 1,000.00 |
| 3. | Allowance 2 | 1,000.00 |
| 4. | Allowance 3 | 1,000.00 |
| 5. | Total gross income | 50,500.00 |
| 6. | ( – ) Dependency for 1 siblings (RM250 per person) | 250.00 |
| 7. | Net gross income | 50,250.00 (NOT ELIGIBLE FOR PTPTN LOAN) |
Yes, an appeal can be made by submitting supporting documents such as salary statements and other relevant documents. Any consideration is subject to the supporting documents and the availability of sufficient loan allocation funds.
No. The duration of the education loan is based on the duration of the approved study program by JPT, KPT. The duration of the education loan is approved based on the semester when the application is made. If you apply in the second semester, the education loan will be approved starting from the second semester until the end of your usual study duration.
No. Second-time education loans will only be considered for students who continue their studies to a higher level.
Yes, provided that you have fully settled the amount of education loan received previously (the total amount of loan to be settled is subject to confirmation from PTPTN).
You do not need to settle your previous loan debt if you continue your studies to a higher level than the previous loan. The repayment of the previous loan debt can be deferred until completion of the new studies.
No. PTPTN only provides education loans to students pursuing studies at the Master's/ Doctor of Philosophy (PhD) level in Professional Courses at Public Universities.
Yes, you are eligible to apply if you are pursuing part-time studies at a Public University or Polytechnic. For studies at IPTS, PTPTN education loan is only available at the following IPT :
Yes, if you are pursuing studies at :
Yes, you can. However, PTPTN only provides education loans for the duration of study pursued within the country.
A. General
Deferment of repayment will be granted to any borrowers who are still unemployed/ continuing their studies.
The repayment of borrowers will be deferred and exempted from enforcement actions and legal proceedings throughout the period of postponement of repayment in force.
No. No fee will be imposed during the approved deferment period.
B. Application
All borrowers who are unemployed or currently pursuing studies under the ujrah loan scheme are eligible to apply for repayment deferment. For conventional borrowers, they must first switch to the ujrah scheme before applying for deferment.
The borrower needs to make an application on the myPTPTN web application (https://myptptn.ptptn.gov.my/) and upload supporting documents as follows:
Detailed EPF statement and Affidavit by a Commissioner of Oaths.
C. Approval
Notification of approval status is provided via the borrower's email and myPTPTN push notification
For Unemployed Borrowers
The postponement of repayment period for unemployed borrowers is up to a maximum of 24 months.
Upon each approval, borrowers will be granted a period of 6 months only. If borrowers still remain unemployed after the initial 6-month deferment, they need to submit a new application to continue the deferment for the next 6 months.
For Borrowers Pursuing Studies
The postponement of repayment period for borrowers pursuing studies depends on the normal duration of the new course of study, as follows:
a. Foundation/Professional/Certificate/Advanced Diploma: 2 years
b. Diploma: 3 years
c. Degree: 4 years
d. Master: 2 years
e. PhD: 2 years
D. Deferment on salary deduction/ direct debit/ standing instruction
Borrowers with salary deduction/ direct debit arrangements must apply for the deferment as specified. During the deferment period, the salary deduction/ direct debit will not be automatically stopped. Borrowers need to apply for the cessation of salary deduction/ direct debit at the PTPTN counter.
Yes, salary deductions will continue during the deferment period if borrowers do not apply for the cessation of salary deduction.
After the repayment deferment application is approved, the borrower who repays through a Standing Instruction must make a cancellation with the bank. If there is a payment received, it will not be returned.
E. After the Grace Period Expires
No. Borrowers will only receive restructuring notices via email registered with PTPTN when making a deferment application.
Yes. The repayment period will be extended through loan restructuring which is automatically made to all borrowers before the repayment deferment is approved.
No need. All salary deductions and direct debits will automatically continue as they were before the refund suspension.
F. CCRIS Records
The CCRIS credit record remains as it was before the deferment was approved. However, if the borrower makes repayments, the credit record will be updated based on the payments made.
G. Refund Negotiations
Yes, Ujrah conversion/ restructuring/ rescheduling/ consolidation will be approved for borrowers who have been granted postponement. However, the existing deferment approval will be canceled, and borrowers must initiate repayments based on the new repayment negotiation.
Yes. Borrowers can make repayments through any of the repayment channels provided without having to cancel the approval that has been given.
H. Others
The loan record remains as it is. Borrowers must make repayments according to the specified amount and period.
The incentives provided by the Sarawak State Government come in the form of a reduction of up to 30% of the outstanding balance of PTPTN loans for borrowers among the Sarawakian students.
Those who are eligible to receive this incentive are:
Borrowers who have fully repaid their loans are not eligible for this incentive.
The eligibility for the 30% reduction is determined based on the amount of repayments made by the borrower, which must be at least 30% of their PTPTN loan.
Example calculation :
| No. | Subject | Total (RM) |
|---|---|---|
| 1. | Total loan amount disbursed | 15,000 |
| 2. | The student has made repayments of at least 30% of the total loan amount | (5,000) |
| 3. | Outstanding loan balance | 10,000 |
| 4. | The incentive of 30% from the Sarawak State Government | (3,000) |
| 5. | The outstanding loan balance that the borrower needs to pay | 7,000 |
Borrowers do not need to submit any application. PTPTN will provide a list of eligible borrowers to the State Government.
The status can be checked on the PTPTN Official Portal (www.ptptn.gov.my/SemakanInsentifBayaranBalikAnakSarawak/) mulai 9 Mac 2021.
This incentive will be implemented continuously until its cessation is announced by the Sarawak State Government.
Borrowers are only eligible to receive this incentive once.
The conditions for exemption from loan repayment are as follows :
Note: Pelaksanaan pengecualian bayaran balik pinjaman ini tertakluk kepada kedudukan semasa kewangan Kerajaan.
The award of First Class Honours is determined by the senate of the respective IPT.
The application method is online through the myPTPTN web application (https://myptptn.ptptn.gov.my/) and must be made within 12 months from the convocation date. Applications submitted after this period will not be accepted.
The documents required to apply for exemption from loan repayment are as follows :
Copies of supporting documents must be certified by the Management & Professional Group officer (Academic Department or Record Management Department that issued the degree at the IPT) with an endorsement stamp containing the Name of Officer, Position and Department Name.
Yes. In line with the announcement by the Prime Minister during the Majlis Sambutan Jubli Perak 25 Tahun PTPTN on 27 July 2022, this loan repayment exemption incentive has been extended again to all borrowers who obtained a First Class Bachelor's Degree regardless of their economic status, race and religion. It is an encouragement for all borrowers to study hard and achieve the best results in their studies. Therefore, borrowers can submit their applications until 31 December 2022.
For borrowers who have excess repayments, borrowers need to make an application on myPTPTN.
Not eligible. Only loans for the Bachelor's Degree level will be exempted from loan repayment. Borrowers are still required to repay the loans for the Diploma level.
Copies of transcripts and certificates must be verified by Management & Professional group officers (Academic Division or Record Management Division that issued the certificate at the IPT). The verification stamp must contain the Name of the Officer, Position, and Department Name.
No. Document verification can only be carried out at the Academic Division of the respective IPT or the department responsible for issuing transcripts/ scrolls based on the borrower's IPT branch of study. In this case, the borrower must obtain verification from the UPM Academic Division.
Yes. Consideration for the exemption will be given on the amount of the loan that does not overlap with the other sponsorship. A rescheduling will be done and the borrower can make installment payments according to the Repayment Schedule (JBB).
Yes. Consideration for exemption from repayment can be given on the amount of loan received during the period of study only. For loans received after the completion of the study, the amount must be repaid to PTPTN.
A borrower is not eligible for full exemption of repayment for the entire amount of loans received if :
There are 2 repayment methods available :
The status of the application can be checked within 60 days from the date of application through methods below :
Ya, semua permohonan akan diproses bagi menentukan peminjam layak menerima atau tidak pengecualian bayaran balik. Namun begitu, pelaksanaan pengecualian bayaran balik pinjaman ini tertakluk kepada kedudukan semasa kewangan Kerajaan.
No. Borrowers are responsible for repaying according to the specified period set without having to wait for the Repayment Order Notice from PTPTN. There is no allocation for such an agreement from PTPTN that mentioned borrowers have to repay only after receiving notice.
It is commendable to repay as early as possible because there’s no service charges imposed before the commencement period of loan repayment.
The repayment must be done before the day of 27 every month to ensure the transactions stay updated in the current month statement. The transaction after the date will be pushed to the next month's statement. However, the transactions made until the end of the month via PTPTN counter/ PTPTN Executive Marketing will still be updated in the current month statement.
No. The repayment of loan that is less than the original installment amount will result in arrears and may incur enforcement action. Borrowers are advised to confer to reduce monthly installments by restructuring the loan.
Yes. Repaying the installment amount more than the original amount results in an early loan settlement and enjoy cheaper service charges because the service charges only accrue until the date of the loan settlement.
The method of the loan repayment are as follows :
i) Repayment Via Counter
| CHANNEL | INFORMATION | FEE (RM) | UPDATE PERIOD (WORKING DAYS) |
|---|---|---|---|
| PTPTN Counter (Nationwide) | Cashless payment via Electronic Data Capture (EDC) terminal: - Local Debit Card - Local Credit Card - Local Charge Card | – | 3 Days |
| Agent counter | Bank Islam Bank Rakyat Pos Malaysia CIMB Bank Bank Simpanan Nasional (BSN) | 1.00 | 3 Days |
| PayQuick Kiosk | - Cash repayment channels for loans. Payment guide, CLICK HERE. | 1.00 | 1 Day |
| Razer Cash at 7-Eleven | - Cash repayment channels for loans. Payment guide, CLICK HERE. - Razer Cash link at 7-Eleven, CLICK HERE. | 1.00 | 3 Days |
| Digi Kiosk | - Cash repayment channels for loans. Payment guide, CLICK HERE. | 1.00 | 3 Days |
| e-Pay | - Cash repayment channels for loans. - e-Pay services are available at places such as Caltex, KK Mart 24 Jam, Mydin, myNEWS.com, PAK GROCER, Petron. | 1.00 | 1 Day |
ii) Online Loan Repayment
| CHANNEL | INFORMATION | FEE (RM) | UPDATE PERIOD (WORKING DAYS) | |
|---|---|---|---|---|
| Online Banking | Bank | Manual | – | – |
| Bank Islam | | 1.00 | 3 Days | |
| Bank Rakyat | | 1.00 | 3 Days | |
| Maybank | | 1.00 | 3 Days | |
| Public Bank | | 1.00 | 3 Days | |
| RHB Bank | | 1.00 | 3 Days | |
| Pos Online | | 0.50 | 3 Days | |
| Affin Bank | | 1.00 | 3 Days | |
| Ambank | | 1.00 | 3 Days | |
| AgroBank | | 1.00 | 3 Days | |
| CIMB Bank | | 0.50 | 3 Days | |
| Bank Simpanan Nasional | | 1.00 | 3 Days | |
| myPTPTN | List of banks : | – | 3 Days | |
| MBSB(MBSB Bank e-wallet) | - Online payment via the MBSB Bank e-wallet | 0.50 | 3 Days | |
| JomPAY | - Online payment via internet banking and mobile phone using current accounts, savings, and credit cards. | – | 3 Days | |
| MyPay | – Online repayment via mobile web | 1.00 | 3 Days | |
| Shopee | – Repayment available online via Shopee application. | 1.00 | 3 Days | |
| kiplePay | – Repayment available online via kiplePay application. | 1.00 | 3 Days | |
| BESTPay | – Repayment available online via BESTPay | 1.00 | 3 Days | |
| KelantanPAY | – Repayment available online via KelantanPAY | 0.80 | 3 Days | |
| AnsaraPay | – Repayment available online via AnsaraPay | 1.00 | – | |
| PayHalal | – Repayment available online via PayHalal | 1.00 | – | |
| SpayGlobal | – Repayment available online via SpayGlobal | 0.80 | – | |
| IIMMPACT | – Repayment available online via IIMMPACT | 1.00 | 3 Days | |
| OneCALL | – Repayment available online via OneCALL | 1.00 | 3 Days | |
| KioskMedia | – Repayment available online via self-service kiosk | 1.00 | – | |
| Boost | – Repayment available online via Boost application. | 1.00 | – | |
| Touch n Go(TnG e-Wallet) | – Repayment available via Touch n Go | 1.00 | – | |
| Mcash | – Repayment available via Mcash application | 1.00 | – | |
ii) Repayment Via Salary Deduction
Untuk permohonan, klik here
iv) Repayment Via Direct Debit
Untuk permohonan, klik here
v) Repayment Via EPF
There are three (3) online repayments methods which are :
The education loan balance can be checked through the myPTPTN application under e-Services > Loan Repayment.
Yes. PTPTN will issue an official receipt for repayments made at PTPTN counters and also in the myPTPTN application. Official receipts will not be issued for transactions through internet banking, bank counters, and PTPTN loan repayment collection agents. Proof of payment through internet banking, bank counters, and collection agents needs to be printed and kept for reference
The education loan repayment method along with bank charges and the update period for education loan information is as per the table below :
| No. | Payment Counters | Bank Charges (RM) | Updating Period (Working Days) |
|---|---|---|---|
| 1 | PTPTN Counter (Cash) | No charges | 1 Day |
| 2 | Electronic Data Capture (EDC) Terminal | No charges | 3 Days |
| 3 | Bank Islam | 1.00 | 3 Days |
| 4 | Bank Rakyat | 0.50 | 3 Days |
| 5 | Counter Pos Malaysia Berhad | 2.00 | 7 Days |
| 6 | CIMB Bank | 2.00 | 3 Days |
| 7 | Bank Simpanan Nasional (BSN) | 0.50 | 3 Days |
| No. | Payment Counters | Bank Charges (RM) | Updating Period (Working Days) |
|---|---|---|---|
| 1 | FPX at PTPTN Official Portal | No charges | 1 Day |
| 2 | Bank Islam (www.bankislam.biz) | 1.00 | 3 Days |
| 3 | Ambank (www.ambankgroup.com.my) | 0.50 | 3 Days |
| 4 | Maybank (www.maybank2u.com.my) | 1.00 | 3 Days |
| 5 | MypayPTPTN melalui www.mygovmobile.malaysia.my | 0.50 | 3 Days |
| 6 | Bank Rakyat (www.irakyat.com.my) | 0.50 | 3 Days |
| 7 | Agrobank (www.agronet.com.my) | 0.50 | 3 Days |
| 8 | Public Bank (www.pbebank.com.my) | 1.00 | 3 Days |
| 9 | Affin Bank (www.affinonline.com) | 1.00 | 3 Days |
| 10 | RHB Bank (www.rhb.com.my) | 1.00 | 3 Days |
| 11 | CIMB Bank (www.cimbclicks.com.my) | 0.50 | 3 Days |
| 12 | Bank Simpanan Nasional (www.mybsn.com.my) | 0.50 | 3 Days |
Note:
Borrowers can obtain loan balance confirmation on myPTPTN or by filling out the Borang Permohonan Pengesahan Baki Pinjaman at the PTPTN counter or by contacting the PTPTN Marketing Executive. The issuance of the Pengeluaran Surat Pelepasan Hutang (SPH) can be obtained on myPTPTN.
In the case of the borrower's death, the method of returning the excess loan repayment are as follows :
For the amount of excess repayment that is less than RM3,000 – the guardian must fill in and sign the PTPTN Loan Repayment Excess Liability Bond as well as related documents that are legally binding ; and
For excess repayment amounting to RM3,000 and above – The guardian must submit the original document or a copy of the following document :
No, there are no administrative costs imposed for full settlement of the education loan within the 12-month grace period.
Yes. Early repayment is encouraged because no late payment charges will be imposed for repayments made within the 12-month grace period after graduation.
The following conditions must be fulfilled to withdraw EPF for refunds of PTPTN student loans :
Applications for EPF Akaun II withdrawal for the repayment of PTPTN loans must be submitted online using e-Withdrawal on EPF website. However, the borrowers must have EPF i-Akaun so that you can use e-Withdrawal.
The Ujrah loan is an education loan provided by PTPTN that complies with Islamic law as decided by the National Fatwa Committee for Islamic Affairs on 28 July 2008.
"Ujrah" refers to a 1% per annum fee charged on the outstanding loan balance.
The 1% Ujrah is charged to cover the costs of managing and providing the loan to the borrower.
The Ujrah loan came into effect for new applications starting from December 2008. For existing loans, the process of converting from conventional loans to Ujrah loans began on 1 August 2009.
NO. Borrowers need to apply and sign a new offer document with the new loan amount. This is necessary because it involves two different principles, conventional and syariah-compliant.
You are required to continue making repayments throughout the Ujrah offer process. Any repayments will be updated to your Ujrah loan account after the complete Ujrah offer documents are returned within the specified timeframe.
If you have switched to Ujrah but are still unable to make monthly repayments as scheduled, you may be eligible to restructure your loan to obtain a lower monthly installment. (Refer to the Frequently Asked Questions (FAQ) on Loan Rescheduling/ Restructuring).
Borrowers not allowed to make salary deductions less than the new minimum monthly installment of RM150. Borrowers need to apply for a change in salary deduction amount. If unable to do so, borrowers may apply for loan rescheduling/ restructuring.
Borrowers need to fill in the new Borang Kebenaran Potongan Gaji Bayaran Balik for Repayment and submit it to PTPTN. However, the amount amendment allowed is equal to or greater than the new monthly installment according to the new JBB.
Borrowers need to clear at least 50% of the outstanding amount, all enforcement costsand various fees before submitting the Ujrah conversion application.
Your Ujrah loan account will be updated within 7 Days after the complete Ujrah offer documents are received. Your old loan account will be cleared and updated to your Ujrah loan account.
Repayments received after the effective date will be transferred to the Ujrah loan account and adjusted to the new loan repayment schedule.
No. The current loan amount is calculated based on the balance at the end of the month prior to the effective date of the Ujrah exchange. Payments made will be updated in the Ujrah loan account record after the complete Ujrah offer documents are received.
The basic policy used for Ujrah conversion calculation is as follows :
Example : If the effective date of the Ujrah offer is on 1 October 2014, then the loan balance used is the balance as of 30 September 2014.
| No. | Total Principal Amount | New Refund Period |
|---|---|---|
| 1 | Up to RM10,000 | 60 months (5 years) |
| 2 | More than RM10,000 until RM22,000 | 120 months (10 years) |
| 3 | More than RM22,000 until RM50,000 | 180 months (15 years) |
| 4 | More than RM50,000 | 240 months (20 years) |
The formula for calculating Ujrah is as follows :
| Total amount of Ujrah | = | Current loan balance* x Interest Rate (1%) x Repayment period (years) |
| Loan amount of Ujrah | = | Current loan balance* + Total amount of Ujrah (overall) |
| Total amount of Ujrah (monthly) | = | Current loan balance* x Interest Rate 1% 12 months |
| Monthly installment amount | = | Loan amount of Ujrah Ujrah loan amount New repayment period (monthly) |
Note: * Current loan balance = New principal for Ujrah loan For example :
Example calculation :
| Loan balance (At the time of application) | : | RM19,432 |
| New repayment period | : | 10 years ( 120 months ) |
| Total amount of Ujrah | : | RM19,432 x 1% x 10 years = RM1,943.20 |
| Loan amount of Ujrah | : | RM19,432 + RM1,943.20 = RM21,375.20 |
| Total amount of Ujrah (monthly) | : | RM19,432 x 1% = RM16.19 |
| Monthly installment amount | : | RM21,375.20 = RM178.13 |
Formula for Ujrah calculation is as follows :
| Subject | Amount ( RM ) |
|---|---|
| Loan Diploma | 20,625.22 |
| Miscellaneous fee | 516.00 |
| Loan Amount | 21,141.22 |
New Takaful Contribution Amount = Loan Amount x (0.59/1000) x Duration
= (RM21,141.22) x (0.59/1000) x (120/12)
= RM124.73
Formula :
Total Loan Amount = Loan Amount + New Takaful Contribution Amount
= RM 21,141.22+ RM124.73
= RM 21,265.95
Formula :
The repayment period is based on the total loan amount.
| No. | Total Loan Amount | Duration |
|---|---|---|
| 1 | <RM10,001 | 60 months/ 5 years |
| 2 | RM10,001 – RM22,000 | 120 months / 10 years |
| 3 | RM22,001- RM50,000 | 180 months / 15 years |
| 4 | >RM50,000 | 240 months / 20 years |
The Total Loan Amount is RM 21,265.95 and the repayment period is 10 years (120 months)
Formula :
Loan Management Fee = Total Loan Amount x 1% x Repayment Period
= RM 21,265.95 x 1% x 10 years
= RM 2,126.60
Formula :
Monthly Installment = (Total Loan Amount + Loan Management Fee) / Repayment Period
= (RM 21,265.95 + RM 2126.60) / 120 months
= RM 194.94
All conventional borrowers who have not yet made a Ujrah conversion are eligible, including borrowers who have undergone enforcement action. Starting from 1 October 2014, borrowers who have more than one loan are required to consolidate their loans for Ujrah conversion application.
Recipients of NOT ELIGIBLE to apply for Ujrah conversion :
Recipients of WPP (Write-Off Policy) who are not borrowers.
Borrowers who do not agree to consolidate their loans if they have more than one conventional loan.
Eligible. Starting from 1 July 2015 borrowers need to clear at least 50% of the outstanding amount, all enforcement costs, and various fees (if any) as a commitment before submitting the Ujrah conversion application. Borrowers need to inform PTPTN after making the payment.
Eligible. The borrower is requested to come to the nearest PTPTN counter to make a payment of at least 50% of the arrears before the Ujrah conversion application can be made. The borrower's name will be removed from the blacklist after proof of payment is received.
| No. | Criteria | Conventional | Ujrah |
|---|---|---|---|
| 1 | Cost rate | Reduced balances may incur higher administrative costs ranging from 3% to 5%. | The wage cost is lower, at a fixed rate of 1% |
| 2 | Comparison of total amount (Savings) | – | Can save between 47% to 49% of conventional loan costs |
| 3 | Principle | Not syariah compliant | Syariah compliant |
| 4 | Total monthly amount | Monthly administration costs may increase to the maximum rate of 3% per month for inconsistent repayments or overdue installments. *Maximum cost (per month) = Loan principal x 3% 12 12 | The monthly wage cost remains constant over the entire repayment period, using a flat-rate method |
| 5 | Monthly installment amount | Monthly installments increase progressively in the first 5 years of the repayment period | Throughout the repayment period, the monthly payments remain consistent with a flat rate |
| 6 | PTPTN loan rescheduling | NOT ELIGIBLE. Borrowers must switch to Ujrah loans before restructuring/ rescheduling | ELIGIBLE. Borrowers are eligible to apply for loan restructuring/ rescheduling |
Ujrah conversion applications can be made at PTPTN counters throughout the country. Borrowers will be given an offer document and must return it to PTPTN before the expiry date.
The validity period for the offer letter document is 14 days from the date of the offer letter. Borrowers must return the complete offer letter document within this validity period. Documents that are not received within this period will be canceled and borrowers will need to reapply. This will result in an increase in the current loan amount due to the addition of any costs (administrative costs, stamp duty, takaful debt, enforcement costs/ legal fees (if any).
Here are the 6 steps to apply for Ujrah conversion :
Complete the Borang Kemaskini Maklumat: You can download the form from the PTPTN official portal at www.ptptn.gov.my or from a PTPTN counter.
Submit the Information Update Form at a nearby PTPTN counter.
Complete 2 sets of the Ujrah offer documents obtained, along with a RM10 revenue stamp for each set.
Submit/ post the documents to any nearby PTPTN counter.
Begin repaying according to the new Repayment Schedule (JBB).
No. Application for Ujrah loan conversion can be made at any time EXCEPT during the 27th day of the current month until the 5th day of the next month. However, borrowers are encouraged to make the Ujrah conversion earlier to enjoy higher cost savings.
The table shows a comparison of administrative costs versus Ujrah fees with cost savings ranging from 47% to 49% :
| Total amount of loan (RM) | Repayment Period | Total Administrative Fee 3% Annual (RM) | Total Ujrah 1% Annual (RM) | Reduction (RM) | Reduction (%) |
|---|---|---|---|---|---|
| 5,000 | 5 Years | 474 | 250 | 224 | 47 |
| 10,000 | 5 Years | 948 | 500 | 448 | 47 |
| 15,000 | 10 Years | 2,940 | 1,500 | 1,440 | 49 |
| 21,000 | 10 Years | 4,116 | 2,100 | 2,016 | 49 |
| 48,000 | 15 Years | 13,829 | 7,200 | 6,629 | 48 |
| 64,000 | 20 Years | 24,470 | 12,800 | 11,670 | 48 |
| 100,000 | 20 Years | 38,235 | 20,000 | 18,235 | 48 |
| 150,000 | 20 Years | 57,354 | 30,000 | 27,354 | 48 |
Loan consolidation refers to combining multiple loans into a single loan. Loan consolidation is a mandatory requirement for borrowers who have more than one loan and wish to apply for Ujrah conversion starting from 1 October 2014. Through this method, the borrower will have only one loan record.
All loans that have finished the disbursement of the loan and still have a balance need to be consolidated. Loans that are still in the loan disbursement period are exempt from this consolidation.
Through this method of consolidation, borrowers will only have one loan record. This simplifies loan repayment as it is made based on a single monthly installment amount.
No, you are not eligible to switch to Ujrah loan if you do not agree to consolidate your loans. Loan consolidation is a mandatory requirement for borrowers who want to apply for Ujrah conversion starting from 1 October 2014 if the borrower has more than one loan.
Not eligible. Loan consolidation is only open to borrowers who agree to switch to the Ujrah loan.
Yes, you can. However, the conventional loans A and B must be converted to Ujrah loans first before they can be consolidated with Ujrah loan C.
Yes. One Ujrah application is sufficient for all loans regardless of the level of education. All loans will be combined into a single loan.
Loan consolidation can be done through an application for Ujrah conversion.
Loan rescheduling is a method that provides borrowers with the flexibility to reschedule the Repayment Schedule (JBB) to enable them to settle the debt according to the predetermined repayment period.
Restructuring, on the other hand, is a method that provides borrowers with the flexibility to modify the JBB structure and set monthly installments based on their ability to pay. Through this method, the repayment period can be extended until the borrower reaches the age of 60.
The conditions and guidelines for loan rescheduling/ restructuring applications are as per the schedule below :
| No. | Subject | Scheduling | Structuring |
|---|---|---|---|
| 1. | Loan Category | Eligible to all Ujrah borrowers only | |
| 2. | Process Fee |
|
Additional info :
|
| 3. | Application Period | Applications can be made at any time EXCEPT from the 27th day of the current month to the 5th day of the following month. | |
| 4. | Refund Arrears | Yes | Yes and/ or unable to pay according to the JBB. |
| 5. | Loan Repayment Period | The calculation is based on the remaining period. | The repayment period can be extended until the borrower's age limit reaches 60. |
| 6. | Monthly Installment | The calculation is based on the remaining period of the existing repayment schedule. | The minimum monthly payment is calculated based on an estimate of 5% to 8% of the total gross income, considering the repayment period eligibility up to the age of 60. It's important to note that the minimum monthly payment amount is subject to approval by PTPTN. |
| 7. | Calculation Formula | New Monthly Installment = Loan Debt – Repayment on the remaining period | Based on the new principal
New principal installment + New monthly salary = New repayment period |
| 8. | Offer Document | An Approval Notification Letter will be issued. | Offer Letter and Restructuring Agreement Documents will be issued. |
Miscellaneous Costs are the costs of enforcement actions imposed on borrowers such as the cost of issuing a Final Reminder Notice, Notice of Claim (NOD) and the cost of summons paid to a panel of lawyers.
In addition to processing fees, miscellaneous costs, takaful debt, and stamp duty debt, effective from 1 July 2015, borrowers are required to clear at least 50% of the outstanding amount before a Restructuring Offer Letter is issued. In other words, the Restructuring Offer Letter will only be issued after the borrower agrees to the terms of loan restructuring and pays the processing fee, at least 50% of the outstanding amount, miscellaneous costs, takaful debt, and stamp duty debt (if any).
No. Borrowers who wish to apply for loan rescheduling/ restructuring are required to be present at any PTPTN counter at any time, EXCEPT within the period of 27th day of the current month until the 5th day of the following month . This is to facilitate discussions, explanations and acceptance of offer documents.
Yes, borrowers can send the completed agreement documents to any nearest PTPTN branch.
There is no time limit. Borrowers can reapply at any time, EXCEPT within the period of 27th day of the current month until the 5th day of the following month.
Borrowers are not eligible for loan rescheduling. However, they can be considered for loan repayment restructuring.
The validity period of the loan rescheduling/ restructuring offer documents is within 14 days or the same month as the approval date, whichever is earlier.
No. The offer documents must be returned to PTPTN within the same month as the approval month.
Yes, the loan will be canceled. Borrowers are required to reapply if they are still interested in obtaining the facility.
Yes. However, the withdrawal conditions for EPF Account II refer to the date of the original agreement.
Borrowers who fail in their studies are only required to repay the loan amount that they have received, including any related costs.
Yes. The fee is imposed in the 13th month after the sponsorship period ends (starting from the loan approval on 8 November 2017) on the total amount of the loan received only.
You can check for summons by contacting the PTPTN Hotline at 03-2193 3000.
Borrowers should contact the Legal and Prosecution Division of PTPTN at 03-2193 1155 or visit the nearest PTPTN branch to discuss withdrawing the summons by paying off the entire loan debt. If they are unable to do so, borrowers can negotiate with PTPTN to make full payment of arrears or any amount agreed upon by PTPTN, including all prosecution costs.
Borrowers who are supposed to make repayment after 12 months of loan expiry will be listed in CCRIS.
Cannot. Checks must be made directly at the counters and kiosks of any Bank Negara Malaysia (BNM) branch nationwide.
The information recorded in CCRIS is a record of monthly installment payments for the past 12 months.
Borrowers need to make consistent payments according to the set schedule to avoid arrears to ensure CCRIS records are in good condition. If the records in CCRIS show that there are any months in arrears, it is possible that the loan application will not be considered by the financial institution. However, the approval of a loan applied for is subject to the discretion and jurisdiction of the financial institution.
Borrowers cannot negotiate with BNM or other financial institutions regarding PTPTN loan records in CCRIS. All negotiations regarding PTPTN loans whether debt settlement or loan rescheduling must be made with PTPTN. Contact PTPTN Customer Service at 03-2193 3000 or attend a consultation at any PTPTN branch nationwide.
Borrowers must make a full settlement of the loan debt and the record in CCRIS will be updated to 'COMPLETE' within 14 working days from the payment date updated in the PTPTN statement.
Borrowers must settle the entire arrears and make regular (consistent) monthly repayments according to the established Repayment Schedule (JBB). Those who have financial problems are advised to consult with PTPTN for debt rescheduling and then make regular monthly payments.
The borrower's credit record will show a better position when make regular payments for 6 consecutive months without arrears.
Records in the current month will be good. However, information on the number of overdue installments for the past 12 months is still displayed on the CCRIS credit report. The approval of a loan applied for is subject to the discretion and jurisdiction of the financial institution.
Loan repayment must be made in that month. In order to ensure that the transaction is updated in the statement of the current month, transactions through agents/ third parties must be made no later than the 27th of each month. Transactions after that date will be updated in the following month's statement. However, transactions made up to the end of the month through the PTPTN counter will be updated in the current month's statement.
Payment records will be updated by PTPTN on the next report delivery date, which is no later than the 15th of the following month.
CCRIS records are still poor because borrowers have arrears caused by :
Late payments than the established schedule. For example, start making payments after 2 years of the end of the loan. Whereas the borrower should start making payments after 1 year from the end of the loan.
Payment is less than the amount specified in the Refund Schedule (JBB).
Salary deduction applications can be made online through the following access: https://myptptn.ptptn.gov.my/ptptn/app/landing or by downloading the myPTPTN App via Google Play, Apple App Store, or Huawei App Gallery.
Please refer to the myPTPTN Salary Deduction Application User Guideline as follows :-
Repayment through salary deductions can prevent arrears as it is made consistently, thereby protecting the borrower from any enforcement actions such as blacklisting and summonses. The loan record in CCRIS will also be positively affected. For public servants, repayment through salary deductions is mandatory in accordance with the directive of the Chief Secretary to the Government (KSN) in September 2015.
PTPTN implements mandatory salary deductions if no repayments are received from the borrower within fourteen (14) days from the date of the PTPTN Loan Repayment Negotiation Directive letter. Negotiation space is still open if the borrower is unable to afford the stated installment amount, and they need to attend PTPTN within 14 days from the date of the letter.
Yes. Borrowers can made for salary deductions even if the Repayment Schedule has not been set up yet.
One of the reasons for the failure of salary deductions is due to inaccurate information provided such as the Salary Number/ Military Number (Government Staff), incomplete employer information, and the borrower's employment status being a Part-Time Worker or Agent.
Borrowers need to inform PTPTN if they quit their job or switch to a new employer. PTPTN will then cancel the salary deduction records. After that, borrowers can apply for salary deductions under their new employer.
Borrowers who have been blacklisted and summoned need to settle their blacklisting and summons matters first. Borrowers should attend consultations at any PTPTN branch if they have been blacklisted or contact the Legal and Prosecution Division at the Kuala Lumpur headquarters if they have been summoned.
Absolutely. Borrowers need to complete Borang Permohonan Pindaan / Pembatalan Potongan Gaji Bagi Peminjam PTPTN with the updated deduction amount.
No. If borrowers are unable to make payments based on the scheduled installments, they are advised to reschedule their loan.
Borrowers can initiate salary deductions based on the original monthly installment schedule but need to clear any arrears to ensure there are no repayment record delays. If unable to do so, borrowers should request a loan rescheduling to determine a new installment amount, taking into account the outstanding arrears.
Borrower should contact their employer promptly to investigate the issue with PTPTN.
Borrowers are advised to settle their monthly installments through alternative channels to avoid arrears and enforcement actions.
Borrowers need to amend the salary deduction amount based on the figures in the Ujrah agreement by filling out new Borang Permohonan Pindaan / Pembatalan Potongan Gaji Bagi Peminjam PTPTN . If the amount in the Ujrah agreement is lower than the current salary deduction, borrowers are encouraged to maintain the existing deduction amount to benefit from wage cost savings and expedite loan repayment.
Loan repayments through salary deductions will be updated in the borrower's statement no later than 7 working days after the complete payment is received from the employer.
The SAHABAT Programme is a program that establishes a strategic collaboration between PTPTN and government agencies/ private agencies/ associations/ clubs/ cooperatives/ registered organizations.
Starting from 23 May 2017, PTPTN has expanded this program to individual individuals or Team Leaders*.
*Team Leaders consist of motivational experts/ speakers/ bloggers/ people with a large following/ members/ subordinates or people who have influence over a certain group/ the public and are interested in marketing PTPTN savings products.
The SAHABAT programme is designed to encourage PTPTN employees and the general public to make repayments on their education loans, open SSPN accounts, and make additional deposits through salary deductions, as well as generate additional income.
There are 2 categories of SAHABAT offered by PTPTN, namely :
SAHABAT AM
SAHABAT AM are government agencies/ private companies/ cooperatives/ organizations/ clubs that become PTPTN's SAHABAT without appointing a representative from the agency as an Online Marketing Agent (EPO).
SAHABAT NIAGA
SAHABAT NIAGA are agencies that conduct commercial businesses or/ and have employees/ members who deal with the public. Employees/ members will be appointed by employers to become SAHABAT EPO.
SAHABAT is open to :
Government agencies; or
Private agencies, associations, clubs, cooperatives, organizations, and other agencies established under the Companies Act 1965 or the Societies Act 1966 or any other written law in force in Malaysia; or
Individuals as Team Leaders.
and subject to approval by PTPTN.
Agencies interested in becoming a SAHABAT must fill in and complete the Borang Pendaftaran SAHABAT PTPTN and submit it to PTPTN representative for registration.
For existing SAHABAT (appointment before 1 May 2017), they will automatically be considered as SAHABAT AM, where they have the opportunity to receive benefits from the expansion of SSPN-i Plus, subject to the terms and conditions set.
However, if the existing SAHABAT is interested in upgrading to SAHABAT NIAGA and has met the prescribed criteria, the agency must re-fill the Borang Pendaftaran SAHABAT and all new terms and conditions will take effect on the date of appointment as SAHABAT NIAGA.
Attention :
Registration as SAHABAT NIAGA is temporarily suspended until a future date to allow for improvements to the existing policy.
The conditions to become an EPO for SAHABAT NIAGA are :
Attention :
Note : Registration as an EPO for SAHABAT NIAGA is temporarily suspended until further notice to make way for improvements to the existing policy.
| No. | Subject | Commission Sahabat Am | Commission Sahabat Niaga | |
|---|---|---|---|---|
| Sahabat Niaga | EPO | |||
| 1. | Opening of SSPN-i account (one-off) | RM2.00/account | RM2.00/account | RM1.00/account |
| 2. | Opening of SSPN-i Plus account (one-off) | RM2.00/account | 5% of package amount | 25% of package amount |
| 3. | Salary deduction for SSPN-i deposit addition | RM0.50 per account/ transaction (as long as there are deductions) | RM0.50 per account/ transaction (up to 24 months) | 0.25% of monthly savings (up to 24 months) |
| 4. | SSPN-i deposit addition via auto debit/ direct debit | No charges | RM0.50 per account/ transaction (up to 24 months) | 0.25% of monthly savings (up to 24 months) |
| 5. | Salary deduction for SSPN-i Plus deposit addition | RM0.50 per account/ transaction (up to 24 months) | RM0.50 per account/ transaction (up to 24 months) | 0.25% of monthly savings (up to 24 months) |
| 6. | SSPN-i Plus deposit addition via auto debit/ direct debit | No charges | RM0.50 per account/ transaction (up to 24 months) | 0.25% of monthly savings (up to 24 months) |
| 7. | Salary deduction for successful PTPTN education loan repayment (one-time) | RM10.00 per borrower | RM10.00 per borrower | No charges |
Commission payment for every successful transaction will be paid on the 20th of each month for the following month. The payment must be a minimum of RM10.00. If the total commission amount is less than that, the commission will be carried forward to the next month.
Commission to EPO SAHABAT will be terminated if the EPO resigns or the appointment is terminated.
Commission payment will be credited directly to the bank account registered by SAHABAT and EPO SAHABAT.
PTPTN will make commission payments based on the bank account information stated in the Borang Pendaftaran SAHABAT.
Yes, an agency that wishes to terminate its participation in the SAHABAT programme may do so by providing written notice to PTPTN at least fourteen (14) working days in advance.
PTPTN also reserves the right to revoke the appointment or terminate the registration of SAHABAT by providing written notice within the same time frame.
JomPAY is a national initiative supported by banks in Malaysia to establish an easy online and mobile phone payment method in Malaysia. MyClear is a wholly-owned subsidiary of Bank Negara Malaysia that manages JomPAY.
With JomPAY, you can enjoy the convenience of paying back PTPTN loans and adding deposits to Simpan SSPN Prime/ Simpan SSPN Plus using funds from your savings or current account. In addition, customers can also use credit card accounts to pay back PTPTN loans. Through JomPAY, your transactions are faster, safer, and more convenient.
Yes, JomPAY service is FREE. There is no charge for repayment of PTPTN loan and adding deposit to Simpan SSPN Prime/ Simpan SSPN Plus.
JomPAY facility can be accessed through internet banking and mobile banking involving 42 participating banks. The list of banks can be obtained on the PTPTN Official Portal.
Registration is not required for JomPAY. You just need to ensure that you have access to internet banking for the participating banks.
You need to obtain the Biller Code and Ref-1 through JomPAY Checking on the PTPTN Official Portal before making a transaction through JomPAY.
Biller Code The Biller Code is a unique number to identify the Biller for JomPAY. Biller Code The Biller Code for JomPAY PTPTN is as follows.
| Facility | Product | Biller Code |
|---|---|---|
| Loan repayment | Ujrah Loan | 34975 |
| Conventional Loan | 96933 | |
| Addition of deposit to Simpan SSPN Prime | Simpan SSPN Prime | 73197 |
| Addition of deposit to Simpan SSPN Plus | Simpan SSPN Plus | 99960 |
Ref-1 is a unique number used by PTPTN to identify your account.
No. Ref-1 for JomPAY PTPTN remains the same based on the customer's account. Customers are encouraged to update it as Favourites after a successful first transaction.
Here are the simple steps to use JomPAY Online :
Get the Biller Code and Ref-1 through the JomPAY Inquiry on the PTPTN Official Portal.
Log in to internet banking/ mobile banking > Select Bill Payment > Look for the JomPAY menu
Start the payment transaction > Enter Biller Code, Ref-1 and Ref-2
Select your account, either current account, savings or credit card*
Enter the payment amount and proceed with the payment > A receipt will be displayed for each successful transaction
Update as Favourites for subsequent payments.
Completed.
*The use of credit card account is only allowed for loan repayments.
All customers of the 42 participating banks can use JomPAY. However, for making loan repayment/ deposit addition through this method, payment can only be made for borrowers/ depositors who use their Public Identity Card. This is because the Biller Code and Ref-1 verification in JomPAY Check can only be accessed through the Public Identification Card.
No. JomPAY service can be used for both Ujrah and Conventional loan repayments.
The payment limits for JomPAY are as follows :
| Facility | Minimum Limit | Maximum Limit |
|---|---|---|
| Loan repayment | RM1.00 | No limit |
| Additional Deposit Simpan SSPN Prime/ Simpan SSPN Plus | RM20.00 | No limit |
Firstly, make sure that the payment details are correct including the Biller Code, Ref-1 and Payment Amount.
For further assistance, please contact PTPTN Customer Service at 03-2193 3000.
For every successful payment transaction, the Loan Statement/ e-Simpan SSPN Prime/ e-Simpan SSPN Plus in the PTPTN Official Portal will be updated within 3 working days.
Direct Debit is a facility for PTPTN loan repayment and Simpan SSPN deposit where the borrower/ depositor authorizes PTPTN to make regular deductions from their Savings/ Current Account.
Direct Debit applications can be made online through the myPTPTN web application or download the myPTPTN mobile application through Google Play, App Store, or Huawei App Gallery.
Please refer to the myPTPTN Direct Debit Application User Guide as follows :-
List of banks providing the Direct Debit facility:
| LOCAL BANK | |||
|---|---|---|---|
| No. | Bank Name | No. | Bank Name |
| 1. | Affin Bank Berhad | 11. | Hong Leong Bank |
| 2. | Alliance Bank Malaysia Berhad | 12. | HSBC Bank |
| 3. | AmBank Malaysia Berhad | 13. | Kuwait Finance House |
| 4. | Bank Islam | 14. | Maybank |
| 5. | Bank Mualamat Malaysia Berhad | 15. | OCBC Bank |
| 6. | Bank Pertanian (Agrobank) | 16. | Public Bank |
| 7. | Bank Rakyat | 17. | RHB Bank |
| 8. | Bank Simpanan Nasional | 18. | Standard Chartered Bank |
| 9. | CIMB Bank | 19. | United Overseas Bank |
| 10. | Citibank | – | – |
Yes, the Direct Debit facility is FREE. There are no charges for the application and every successful Direct Debit transaction. However, a registration fee/ deposit of RM1.00 is charged for each application made and will be refunded to the PTPTN loan/ savings within one (1) working day.
The following conditions must be fulfilled for the Direct Debit application :
The application process will take 3 working days from the complete application process.
The application for the Direct Debit is failed if:
The applicant account is not active.
Failure during the login process to the payer’s online banking system.
Failure during the process of verifying the payment/ deposit of RM1.00 through the internet banking system of the paying bank
Insufficient account balance during the process of verifying the payment/deposit of RM1.00 through the internet banking system of the paying bank
Other reasons identified by the applicant’s bank
The repayment and deposit deductions for Simpan SSPN will take place on the 1st, 10th or 27th of every month, subject to the approval date of the applicant’s Direct Debit authorization by the bank.
A Direct Debit transaction can fail due to the following reasons :
PTPTN will make deductions on the 1st, 10th, or 27th of every month. If a deduction is fail on any of these dates, it means there will be no repayment or SSPN Savings deposit from the borrower/ depositor for that month. The borrower is required to make repayment through other channels to avoid the loan becoming overdue, which could affect their CCRIS record.
Depositors are also encouraged to make deposits through other channels to enjoy the dividends given.
No. Each deduction is for one month's repayment amount only. If no deduction are successfully made in that month, this means there is no repayment from the borrower for that month.
Therefore, the borrower must ensure that there is sufficient balance in their bank account to ensure that the deduction can be made and to enjoy the benefits of Direct Debit.
Automatic cancellation will be made once the total loan debt balance has been settled.
Cancellation for other reasons is subject to the approval of PTPTN. Please email to pdd@ptptn.gov.my
No, it is not possible. Direct Debit for PTPTN loan repayments/ Simpan SSPN deposits can only be made using a Savings Account/ Current Account.
The advantages for borrowers who make loan repayments via Direct Debit are as follows :
Borrowers can ensure consistent loan repayments are made.
Borrowers can avoid loan defaults and enforcement actions such as being blacklisted by the Malaysian Immigration Department (JIM) and summons.
Borrowers can avoid a bad record in the Central Credit Reference Information System (CCRIS) when there are no loan arrears.
Ensuring consistent savings every month.
*Subject to terms and conditions set from time to time.
Yes. However, the application of Direct Debit is not allowed to have more than one bank account holder from different banks to make deductions on the same loan/ savings account.
Example :
| No. | Situation | Application Status | Note |
|---|---|---|---|
| 1. | A mother is making repayment via Direct Debit on behalf of her child. | The Direct Debit Application is allowed | Only one bank account holder can make a deduction for a loan account. Bank account holder : Mother. |
| 2. | Mother and Father are making repayments for the same child | Direct Debit Application is not allowed | More than one bank account holder is making deductions on the same loan account. Bank Account Holders :
|
SSPN or the National Education Savings Scheme, is a savings scheme or instrument specifically designed by PTPTN for the purpose of saving for higher education. SSPN was officially launched on 6 August 2004.
There are two savings products under SSPN, namely SSPN Prime (formerly known as SSPN-i) and SSPN Plus (formerly known as SSPN-i Plus). SSPN Prime was launched in August 2004, while SSPN Plus was introduced in June 2015, with the addition of takaful protection elements alongside savings.
Starting from 1 January 2012, students applying for education loans have been REQUIRED to have an SSPN account with a minimum savings balance as specified by PTPTN.
Simpan SSPN Prime is a special savings instrument offered by PTPTN for the purpose of higher education funding. It is a non-committal monthly savings plan designed for education funding. Simpan SSPN Prime operates on Islamic principles, utilizing the 'Wakalah Bil Istithmar' concept, which means entrusting funds for investment purposes.
The objective of Simpan SSPN Prime is to cultivate a culture of savings among Malaysian citizens for the purpose of higher education while simultaneously reducing dependence on loans.
Simpan SSPN Prime offers various advantages, including :
The conditions for participating in Simpan SSPN Prime may include :
The age condition for opening an account is as follows :
Category 1 : Account opened by legitimate parents/ guardians/ other Malaysian citizens
Category 2 : Account opened for oneself (Depositor and beneficiary are the same individual)
Yes. Simpan SSPN Prime accounts can be opened by any Malaysian citizen who is 16 years of age and above.
A Simpan SSPN Prime account can be opened online via the myPTPTN app on the PTPTN Official Portal (www.ptptn.gov.my), You can also open a Simpan SSPN Prime account at PTPTN branch counters or through authorized agents appointed by PTPTN.
Yes. The number of account openings is limited to a maximum of 10 accounts for online openings. There is no limit for account openings at PTPTN counters.
Yes. PTPTN will provide a Simpan SSPN Prime Account Opening Acknowledgment Slip to the depositor at the registered address as proof of the Simpan SSPN Prime account opening.
Depositors can contact PTPTN Customer Service at the hotline 03-2193 3000 or visit the nearest PTPTN branch to obtain the Simpan SSPN Prime Account Number. Depositors can also request a reprint of the acknowledgment slip to facilitate their transactions.
A Simpan SSPN Prime account can also be opened by a Malaysian citizen depositor who is a close family member (such as a grandparent, uncle, or aunt) to the beneficiary under the "Other Account Types" category. However, it's important to note that this type of Simpan SSPN account is not eligible for individual income tax estimation exemption benefits.
Depositors need to fill and complete Borang Kebenaran/ Penamatan Potongan Gaji Bulanan Simpan SSPN Prime which can be found at the PTPTN counter or print the form through the PTPTN official portal. The completed form should be sent to the employer and a copy to PTPTN.
The Simpan SSPN Prime account statement can be checked and printed through the PTPTN official portal. Checking can also be done by contacting PTPTN Customer Service at 03-2193 3000, visiting a nearby PTPTN branch, or at Maybank, RHB Bank, and Bank Rakyat branches.
Simpan SSPN Prime savings can be withdrawn at any time, subject to the regulations set by PTPTN from time to time.
Simpan SSPN Prime savings can be withdrawn through the following ways :
No. Only the depositor is allowed to make withdrawals from the savings account. Beneficiaries do not have direct access to withdraw funds from the account.
Yes. Withdrawals are limited to a maximum of RM1,000 per day (per account) for withdrawals through the official portal only. There is no withdrawal limit for withdrawals made at PTPTN counters.
No. The withdrawal amount will be credited to the depositor's bank account (personal account) within 14 working days after receiving the complete application documents.
There is no charge for deposit withdrawals via online/over the counter.
Yes. Depositors need to make a transfer request from SSPN Prime Savings Account to PTPTN Loan Account for PTPTN loan repayment by filling Borang Pindahan Deposit / Lebihan Bayaran Balik Pinjaman which can be found at PTPTN branches or online at the PTPTN Official Portal.
Yes. Depositors need to fill Borang Pindahan Deposit/ Lebihan Bayaran Balik Pinjaman The transfer request form can typically be obtained at PTPTN branches or through the PTPTN official portal. Transfers can be made based on the following situations :
Yes. The Simpan SSPN Prime account needs to be closed when the beneficiary reaches the age of 29. This is because the account is no longer eligible for benefits such as individual income tax estimation exemptions. Depositors can choose one of the following options :
No, dividends are not provided in the year the beneficiary turns 29 because the account will be closed by PTPTN at that time.
No, because no takaful premium payments are made for that account.
Depositors who are eligible for the free takaful protection typically include individuals who meet the following criteria :
No. However, if the account is still active (not closed) and has a remaining balance, depositors can still enjoy benefits such as dividends or income tax estimation exemptions, subject to the terms and conditions set by PTPTN and the account's specific terms and conditions.
Yes. Simpan SSPN Prime provides free takaful protection to depositors who have a balance of RM1,000 and above and are aged not more than 65 years old. This takaful protection covers the death of the depositor and the beneficiary as well as total permanent disability of the depositor. If the depositor suffers from total permanent disability and has been certified by a medical officer, the beneficiary can make a takaful claim by filling out the Borang Permohonan Tuntutan Takaful which can be obtained at PTPTN branches or on the PTPTN official portal and attaching supporting documents as stated on the form. The completed documents should be submitted to PTPTN in person or by post.
The condition for a takaful claim for a depositor who has passed away are that the account balance must be RM1,000 and above and the depositor must not have been older than 65 years old on the date of death. The beneficiaries must fill out the Borang Permohonan Tuntutan Takaful which can be obtained at PTPTN branches or on the PTPTN official portal and attaching supporting documents as stated on the form. The completed documents should be submitted to PTPTN in person or by post.
For depositors who have passed away, the heirs must complete the following documents based on the amount of Simpan SSPN Prime savings at the time of death :
Less than RM3,000
RM3,000 and above
Complete documents should be submitted to the PTPTN office by hand or by mail.
Legal parents and guardians who have a Simpan SSPN Prime account for the benefit of their child are eligible for an income tax assessment exemption incentive of up to a maximum of RM8,000.00 per year based on the net savings for the current year.
The eligibility categories are as follows :
Individuals who save for themselves are NOT ELIGIBLE for income tax assessment exemption.
The income tax assessment relief incentive is given based on the net savings for the current year, which is the savings that have been deducted from the withdrawals. Depositors can check or print the summary statement of their Simpan SSPN Prime account via e-Simpan SSPN Prime on the PTPTN official portal.
PTPTN pays zakat on net investment income after deducting expenses. The zakat paid is classified as Zakat on Business. Consequently, depositors of Simpan SSPN are still subject to individual savings zakat for their savings in Simpan SSPN, including the dividends they receive. Depositors can make their zakat payments at any Zakat Collection Center.
The matching grant incentive for entering IPT is a financial incentive in the form of cash offered to attract the public, especially low-income groups, to save for the purpose of their children's higher education. The grant is intended to assist the needs of children (beneficiaries) who have successfully continued their studies at the higher education level.
The depositor must fill in the Borang Pengeluaran/Penutupan Akaun/ Tuntutan Geran Sepadan and submit it along with the following documents :
*documents 1, 4, and 5 need to be certified.
The application for the matching grant can be made at any time during the recipient's period of study, provided that the Simpan SSPN Prime account is active at the time of application and the age of the recipient is below 29 years old during the application. Claims for the matching grant after the account is closed will not be allowed.
Yes, a token worth RM100 will be given as an encouragement and appreciation for saving in Simpan SSPN Prime.
Yes, if the beneficiary passes away, the account needs to be closed.
For any inquiries, please contact PTPTN through one of the following methods :
SSPN or the National Education Savings Scheme, is a savings scheme or instrument specifically designed by PTPTN for the purpose of saving for higher education. SSPN was officially launched on 6 August 2004.
There are two savings products under SSPN, namely SSPN Prime (formerly known as SSPN-i) and SSPN Plus (formerly known as SSPN-i Plus). SSPN Prime was launched in August 2004, while SSPN Plus was introduced in June 2015, with the addition of takaful protection elements alongside savings.
Starting from 1 January 2012, students applying for education loans have been REQUIRED to have an SSPN account with a minimum savings balance as specified by PTPTN.
Simpan SSPN Plus is the latest product from PTPTN in collaboration with Hong Leong MSIG Takaful Berhad (HLMT),, Great Eastern Takaful Berhad (GETB) and Takaful IKHLAS Family Berhad (TIFB) as the Takaful Operating Companies (TOC) for this product.
Yes. This savings plan is syariah-compliant and follows the concept of Wakalah Bil Istithmar for the SSPN savings, where depositors appoint PTPTN to manage their deposits for investment purposes. Meanwhile, for the takaful scheme, it uses the concept of Iltizam Bil Al Tabarru. This product has been certified by the Islamic Banking and Financial Institution of Malaysia (IBFIM).
Simpan SSPN Plus offers six (6) package options with a minimum commitment of RM30 per month (RM20 savings and RM10 takaful). The summary of the packages is as follows:
| PACKAGE | INTAN | DELIMA | TOPAS | ZAMRUD | NILAM | BERLIAN |
|---|---|---|---|---|---|---|
| Monthly Savings for Simpan SSPN Plus | RM20 | RM40 | RM90 | RM180 | RM270 | RM200 |
| Takaful Contribution | RM10 | RM10 | RM10 | RM20 | RM30 | RM300 |
| Total Monthly Commitment | RM30 | RM50 | RM100 | RM200 | RM300 | RM500 |
The benefits of Simpan SSPN Plus are as follows :
| Subject | Simpan SSPN Plus | Simpan SSPN Prime |
|---|---|---|
| Minimum Commitment | As low as RM30 per month | No charges |
| Takaful Contribution | As low as RM10 per month or according to the selected package. | Free *Eligible only for depositors with savings of RM1,000 and above. |
| Takaful Benefits i. Based on the selected package and Takaful Operator (TO) | Death/ Permanent Disability Benefit (accident) up to RM1,200,000. | Death/ Permanent Disability Benefit (accident) on a Ringgit for Ringgit basis. |
| Death/ Permanent Disability Benefit (natural) up to RM1,000,000. | Death/ Permanent Disability Benefit (natural) on a Ringgit for Ringgit basis. | |
| Partial Permanent Disability Benefit up to RM200,000. | No charges | |
| 45 Critical Illness Benefit up to RM200,000 | No charges | |
| Hospitalization Allowance up to RM250 per day. | No charges | |
| Death Benefit : i. Depositor – up to RM25,000 ii. Spouse – up to RM12,500 and iii. 5 children – up to RM 5,000 per person |
Death Benefit for: i. Depositor – RM2,000, and ii. Beneficiary – RM500 |
|
| Income Tax Assessment Relief | i. Up to RM8,000 per year based on net savings in Simpan SSPN Plus and Simpan SSPN Prime for the current year. ii. Enjoy additional estimated income tax exemption of up to RM7,000 per year based on the payment of Takaful contribution for the current year. |
i. Up to RM8,000 per year based on net savings in Simpan SSPN Plus and Simpan SSPN Prime for the current year. ii. None |
| Matching Grant (Incentive for admission to IPT) | No charges | Up to RM10,000 for an eligible family. |
| Account Opening Requirement | Any Malaysian citizen can open an account for:
|
Any Malaysian citizen can open an account for:
|
Yes. Depositors who already have a Simpan SSPN Prime account can open a Simpan SSPN Plus account without having to close their Simpan SSPN Prime account.
Yes, provided that the account opened involves a different beneficiary who has never had an SSPN-i Plus account before.
Yes. The number of account openings is limited to a maximum of 10 accounts for online openings. There is no limit for opening through PTPTN counters
The benefits of takaful for each package are different according to the Takaful Operating Company (SPT) as follows :
| INTAN PACKAGE (RM30) | |||
| SUBJECT | TAKAFUL BENEFIT | ||
| GETB | HLMT | TIFB | |
Death Basic (RM) Accidents – Accidents in Malaysia (RM) – Accidents in Malaysia in public transport (RM) – Accident outside Malaysia (RM) | 25,000.00
50,000.00 50,000.00 75,000.00 | 30,000.00
60,000.00 60,000.00 60,000.00 | 24,000.00
48,000.00 48,000.00 48,000.00 |
Invalidity Basic Permanent Invalidity (RM) Accidents Permanent Invalidity (RM) Accidents Semi Permanent Invalidity (RM) Basic Semi-permanent Invalidity (RM) |
25,000.00 50,000.00 25,000.00 – |
30,000.00 60,000.00 10,000.00 10,000.00 |
24,000.00 48,000.00 – – |
Critical Illness Coverage amount (RM) The number of diseases covered |
12,500.00 45 |
12,000.00 36 |
12,000.00 36 |
Hospital Income Benefit Coverage amount/ per day (RM) Number of weeks |
25.00 52 |
25.00 52 |
20.00 52 |
Funeral Expenses 1. Depositor (RM) 2. Spouse (RM) 3. Children Coverage amount (RM) Number of protected children |
2,800.00 2,800.00
1,200.00 5 |
3,000.00 3,000.00
1,500.00 3 |
4,000.00 4,000.00
2,000.00 3 |
Other benefits. Terminal Illness Accident Outpatient Treatment Benefits |
12,500.00 – |
– – |
– 100.00 |
| DELIMA PACKAGE (RM50) | |||
| SUBJECT | TAKAFUL BENEFIT | ||
| GETB | HLMT | TIFB | |
Death Basic (RM) Accidents – Accidents in Malaysia (RM) – Accidents in Malaysia in public transport (RM) – Accident outside Malaysia (RM) | 25,000.00
50,000.00 50,000.00 75,000.00 | 30,000.00
60,000.00 60,000.00 60,000.00 | 24,000.00
48,000.00 48,000.00 48,000.00 |
Invalidity Basic Permanent Invalidity (RM) Accidents Permanent Invalidity (RM) Accidents Semi Permanent Invalidity (RM) Basic Semi-permanent Invalidity (RM) |
25,000.00 50,000.00 25,000.00 – |
30,000.00 60,000.00 10,000.00 10,000.00 |
24,000.00 48,000.00 – – |
Critical Illness Coverage amount (RM) The number of diseases covered |
12,500.00 45 |
12,000.00 36 |
12,000.00 36 |
Hospital Income Benefit Coverage amount/ per day (RM) Number of weeks |
25.00 52 |
25.00 52 |
20.00 52 |
Funeral Expenses 1. Depositor (RM) 2. Spouse (RM) 3. Children Coverage amount (RM) Number of protected children |
2,800.00 2,800.00
1,200.00 5 |
3,000.00 3,000.00
1,500.00 3 |
4,000.00 4,000.00
2,000.00 3 |
Other benefits. Terminal Illness Accident Outpatient Treatment Benefits |
12,500.00 – |
– – |
– 100.00 |
| TOPAS PACKAGE (RM100) | |||
| SUBJECT | TAKAFUL BENEFIT | ||
| GETB | HLMT | TIFB | |
Death Basic (RM) Accidents – Accidents in Malaysia (RM) – Accidents in Malaysia in public transport (RM) – Accident outside Malaysia (RM) | 25,000.00
50,000.00 50,000.00 75,000.00 | 30,000.00
60,000.00 60,000.00 60,000.00 | 24,000.00
48,000.00 48,000.00 48,000.00 |
Invalidity Basic Permanent Invalidity (RM) Accidents Permanent Invalidity (RM) Accidents Semi Permanent Invalidity (RM) Basic Semi-permanent Invalidity (RM) |
25,000.00 50,000.00 25,000.00 – |
30,000.00 60,000.00 10,000.00 10,000.00 |
24,000.00 48,000.00 – – |
Critical Illness Coverage amount (RM) The number of diseases covered |
12,500.00 45 |
12,000.00 36 |
12,000.00 36 |
Hospital Income Benefit Coverage amount/ per day (RM) Number of weeks |
25.00 52 |
25.00 52 |
20.00 52 |
Funeral Expenses 1. Depositor (RM) 2. Spouse (RM) 3. Children Coverage amount (RM) Number of protected children |
2,800.00 2,800.00
1,200.00 5 |
3,000.00 3,000.00
1,500.00 3 |
4,000.00 4,000.00
2,000.00 3 |
Other benefits. Terminal Illness Accident Outpatient Treatment Benefits |
12,500.00 – |
– – |
– 100.00 |
| ZAMRUD PACKAGE (RM200) | |||
| SUBJECT | TAKAFUL BENEFIT | ||
| GETB | HLMT | TIFB | |
Death Basic (RM) Accidents – Accidents in Malaysia (RM) – Accidents in Malaysia in public transport (RM) – Accident outside Malaysia (RM) | 50,000.00
100,000.00 100,000.00 150,000.00 | 60,000.00
120,000.00 120,000.00 120,000.00 | 48,000.00
96,000.00 96,000.00 96,000.00 |
Invalidity Basic Permanent Invalidity (RM) Accidents Permanent Invalidity (RM) Accidents Semi Permanent Invalidity (RM) Basic Semi-permanent Invalidity (RM) |
50,000.00 100,000.00 50,000.00 – |
60,000.00 120,000.00 20,000.00 20,000.00 |
48,000.00 96,000.00 – – |
Critical Illness Coverage amount (RM) The number of diseases covered |
25,000.00 45 |
24,000.00 36 |
24,000.00 36 |
Hospital Income Benefit Coverage amount/ per day (RM) Number of weeks |
50.00 52 |
50.00 52 |
40.00 52 |
Funeral Expenses 1. Depositor (RM) 2. Spouse (RM) 3. Children Coverage amount (RM) Number of protected children |
3,000.00 3,000.00
1,500.00 5 |
3,000.00 3,000.00
1,500.00 3 |
4,000.00 4,000.00
2,000.00 3 |
Other benefits. Terminal Illness Accident Outpatient Treatment Benefits |
25,000.00 – |
– – |
– 200.00 |
| NILAM PACKAGE (RM300) | |||
| SUBJECT | TAKAFUL BENEFIT | ||
| GETB | HLMT | TIFB | |
Death Basic (RM) Accidents – Accidents in Malaysia (RM) – Accidents in Malaysia in public transport (RM) – Accident outside Malaysia (RM) | 75,000.00
150,000.00 150,000.00 225,000.00 | 90,000.00
180,000.00 180,000.00 180,000.00 | 72,000.00
144,000.00 144,000.00 144,000.00 |
Invalidity Basic Permanent Invalidity (RM) Accidents Permanent Invalidity (RM) Accidents Semi Permanent Invalidity (RM) Basic Semi-permanent Invalidity (RM) |
75,000.00 150,000.00 75,000.00 – |
90,000.00 180,000.00 30,000.00 30,000.00 |
72,000.00 144,000.00 – – |
Critical Illness Coverage amount (RM) The number of diseases covered |
37,500.00 45 |
36,000.00 36 |
36,000.00 36 |
Hospital Income Benefit Coverage amount/ per day (RM) Number of weeks |
70.00 52 |
75.00 52 |
60.00 52 |
Funeral Expenses 1. Depositor (RM) 2. Spouse (RM) 3. Children Coverage amount (RM) Number of protected children |
3,000.00 3,000.00
1,500.00 5 |
3,000.00 3,000.00
1,500.00 3 |
4,000.00 4,000.00
2,000.00 3 |
Other benefits. Terminal Illness Accident Outpatient Treatment Benefits |
37,500.00 – |
– – |
– 300.00 |
| BERLIAN PACKAGE (RM500) | |||
| SUBJECT | TAKAFUL BENEFIT | ||
| GETB | HLMT | TIFB | |
Death Basic (RM) Accidents – Accidents in Malaysia (RM) – Accidents in Malaysia in public transport (RM) – Accident outside Malaysia (RM) | 1,000,000.00
1,000,000.00 1,000,000.00 1,000,000.00 | 600,000.00
1,200,000.00 1,200,000.00 1,200,000.00 | 500,000.00
1,000,000.00 1,000,000.00 1,000,000.00 |
Invalidity Basic Permanent Invalidity (RM) Accidents Permanent Invalidity (RM) Accidents Semi Permanent Invalidity (RM) Basic Semi-permanent Invalidity (RM) |
1,000,000.00 1,000,000.00 200,000.00 200,000.00 |
600,000.00 1,200,000.00 100,000.00 100,000.00 |
500,000.00 1,000,000.00 200,000.00 200,000.00 |
Critical Illness Coverage amount (RM) The number of diseases covered |
200,000.00 45 |
120,000.00 36 |
200,000.00 36 |
Hospital Income Benefit Coverage amount/ per day (RM) Number of weeks |
250.00 52 |
250.00 52 |
200.00 52 |
Funeral Expenses 1. Depositor (RM) 2. Spouse (RM) 3. Children Coverage amount (RM) Number of protected children |
25,000.00 12,500.00
5,000.00 5 |
20,000.00 10,000.00
3,000.00 3 |
25,000.00 12,500.00
5,000.00 3 |
Other benefits. Terminal Illness Accident Outpatient Treatment Benefits Repatriation of remains benefit. |
200,000.00 – 10,000.00 |
– – – |
– 3,000.00 – |
Conditions for Depositors :
Conditions for Beneficiary :
| Takaful Operator Companies | Maximum Age Limit for Depositors for Account Opening |
| HLMT TIFB |
Up to before reaching 65 years old. |
| GETB | Up to before reaching 69 years old. |
No health check-up or medical report is required to open an account. However, for opening a Diamond Package account, prospective depositors will need to answer three (3) health-related questions on the account opening form. If there is a YES answer for any of the questions, the prospective depositor is NOT ELIGIBLE to join the Diamond Package and is advised to join another offered package
The number of accounts that can be opened for the Berlian Package varies depending on the Takaful Operator Company (SPT) as follows :
| SPT | LIMIT OF NUMBER OF ACCOUNTS FOR BERLIAN PACKAGE |
| HLMT | Two (2) |
| GETB TIFB | One (1) |
| SPT | AGE LIMIT FOR PROTECTION COVERAGE |
| HLMT TIFB |
Until one day before reaching 66 years old |
| GETB | Until one day before reaching 70 years old |
| Savings Channel | Charge |
|---|---|
PTPTN Counter
|
No charges |
Salary Deduction
|
No charges |
Auto Debit
|
|
Online Banking
|
No charges |
JomPay
|
No charges |
SSPN-i Plus online
|
No charges |
Debit Terus
|
No charges |
The savings portion can only be withdrawn after three (3) years from the date of account opening. After the three-year period, depositors can make withdrawals at any time with a minimum balance of RM1,000 to be maintained in the account (subject to other terms and conditions set from time to time).
No. Withdrawals from Simpan SSPN Plus savings will be credited directly to the depositor's bank account.
No. Only depositors can make savings withdrawals.
The withdrawal conditions are as follows :
Depositors can make withdrawals through the following methods :
| Counter | Online Application | Pos |
|---|---|---|
Must fill :
|
| Must fill :
It should be sent to the PTPTN Headquarters at the following address: The National Higher Education Fund Corporation (PTPTN), Ground Floor Menara PTPTN, Block D, Megan Avenue II, No. 12, Jalan Yap Kwan Seng, 50450 Kuala Lumpur. |
The depositor will be given a grace period of 60 days to settle the outstanding payments. If no payment is received after the grace period, the account will be immediately closed.
If the beneficiary passes away, the account will be closed, and all privileges will be canceled except for the death benefits.
No. Depositors will not receive any membership confirmation from PTPTN. However, depositors will receive a Takaful Certificate (Certificate Schedule) sent by the Takaful Operator Company (SPT) via email within 30 days (one month) from the account opening date.
| No. | Takaful Operator Company (SPT)/ Critical Illness | GETB | HLMT | TIFB |
| 1 | Alzheimer/ dementia severe/ organic degenerative brain disorder with no chance of recovery | / | / | / |
| 2 | Angioplasty and other invasive treatments for coronary artery disease | / | / | / |
| 3 | Bacterial Meningitis | / | / | / |
| 4 | Benign brain tumor - certain severity | / | / | / |
| 5 | Blindness - permanent and irreversible | / | / | / |
| 6 | Brain surgery | / | / | / |
| 7 | Cancer - certain severity and does not cover early-stage cancer | / | / | / |
| 8 | Cardiomyopathy - certain severity | / | / | / |
| 9 | Chronic aplastic anemia - resulting in permanent bone marrow failure | / | / | / |
| 10 | Coma - resulting in permanent neurological deficits with continuous clinical symptoms | / | / | / |
| 11 | Coronary artery bypass surgery | / | / | / |
| 12 | Deafness - permanent and irreversible | / | / | / |
| 13 | Encephalitis - resulting in permanent inability to perform daily life activities | / | / | / |
| 14 | End-stage liver failure | / | / | / |
| 15 | End-stage lung disease | / | / | / |
| 16 | Full-blown AIDS | / | ||
| 17 | Viral/Hepatitis Fulminant | / | / | / |
| 18 | Heart attack - certain severity | / | / | / |
| 19 | Heart Valve Surgery | / | / | / |
| 20 | HIV infection through blood transfusion | / | / | / |
| 21 | Kidney failure - requiring dialysis or kidney transplant | / | / | / |
| 22 | Loss of independent living | / | ||
| 23 | Loss of speech ability | / | / | / |
| 24 | Major head trauma - resulting in permanent inability to perform daily life activities | / | / | / |
| 25 | Major organ/bone marrow transplant | / | / | / |
| 26 | Motor neuron disease - permanent neurological deficit with continuous clinical symptoms | / | / | / |
| 27 | Multiple Sclerosis | / | / | / |
| 28 | Muscular dystrophy | / | / | / |
| 29 | Paralysis of limbs | / | / | / |
| 30 | Parkinson's disease - resulting in permanent inability to perform daily life activities | / | / | / |
| 31 | Primary pulmonary hypertension - certain severity | / | / | / |
| 32 | Serious coronary artery disease | / | / | / |
| 33 | Stroke/Brain hemorrhage - resulting in permanent neurological deficits with continuous clinical symptoms | / | / | / |
| 34 | Aortic Surgery | / | / | / |
| 35 | Systemic lupus erythematosus with severe kidney complications | / | / | / |
| 36 | Third-degree burns - certain severity | / | / | / |
| 37 | Human immunodeficiency virus (HIV) contracted through occupation | / | ||
| 38 | Terminal illness (causing death) | / | / | / |
| 39 | Medullary Cystic Disease | / | / | / |
| 40 | Apallic Syndrome (i.e. Prolonged Vegetative State) | / | ||
| 41 | Polio | / | ||
| 42 | Progressive systemic sclerosis | / | ||
| 43 | Recurrent and chronic pancreatitis | / | ||
| 44 | Elephantiasis (untreatable disease) | / | ||
| 45 | Creutzfeldt-Jakob disease (Mad Cow Disease) | / |
It is limited to the Intan, Delima, Topas, Zamrud, and Nilam packages only and subject to the waiting period set by the chosen Takaful Operator (SPT).
The waiting period for Simpan SSPN Plus depends on the type of takaful benefit and the Takaful Operator (SPT), as follows :
| BENEFITS | WAITING PERIOD ACCORDING TO SPT | ||
| HLMT | GETB | TIFB | |
| Normal death | Immediate Protection - Diamond Package: 3 months from the effective date. |
– Immediate Protection | - Other than Diamond Package, 12 months for pre-existing conditions – Immediate protection (except for pre-existing – Berlian Package 3 month |
| Death due to accident | – Immediate Protection | – Immediate Protection | – Immediate Protection |
| Normal permanent disability | – 12 months from the effective date for pre-existing conditions | – 12 months from the effective date for (pre-existing conditions) | – 6 months for pre-existing conditions |
| Accident permanent disability | – Immediate Protection | – Immediate Protection | – Immediate Protection |
| Normal partial permanent disability | – Normal - 12 months from the effective date for pre-existing conditions – Accidents - Immediate Protection | – Diamond Package Only: 12 months from the effective date (for pre-existing conditions) | – Diamond Package immediate protection – Other than Diamond Package 12 months for pre-existing conditions – Immediate protection (other than for pre-existing |
| Accident partial permanent disability | – Immediate Protection | – None | |
| Critical Illness | – Cancer and Related Diseases – Heart - 60 days from the effective date – Other Diseases - 30 days from the effective date – Pre-existing Conditions- 12 months from the effective date | – 30 days from the effective date (for Heart Attack, Coronary Artery Bypass Surgery, Cancer, Angioplasty, and Other Surgeries for Major Coronary Artery Disease, Other Serious Coronary Artery Diseases) – 60 days from the effective date (for other critical illnesses) | – 30 days from the effective date for (specific illness) – 60 days from the effective date for (specific illness) |
| Hospital Admission Allowance | – Accidents - Immediate Protection – Specific Diseases: 120 days from the effective date – Other Diseases - 30 days from the effective date – Pre-existing Conditions- 12 months from the effective date | – 30 days from the effective date (due to naturally occurring reasons) - 120 days from the effective date (specific illnesses) – Immediate protection (due to accidents | – Accidents - Immediate Protection – Diseases - 30 days from the effective date – Penyakit Khusus – 120 hari dari tarikh kuat kuasa – 180 days for each hospital admission – 365 days for the entire coverage period. |
| Funeral Expenses | – Pre-existing Conditions - 12 months from the effective date (only for Depositors). No waiting period for children and spouses. | – Immediate Protection | – Pre-existing Conditions - 12 months from the effective date (only for Depositors). No waiting period for children and spouses. |
| Terminal Illness | – Not related | – 30 days from the effective date | – Not related |
No. Hospital admission allowance is not limited to Malaysia only. The allowance is also claimable for hospital admissions outside the country as long as the visit is not for medical purposes. However, hospital admissions in Singapore are paid for medical purposes.
Yes, as long as uniformed personnel are not directly involved in war/ riot tasks, public riots whether declared or not.
Yes. The depositor can open an account for themselves subject to the terms and conditions of account opening that have been set.
No, they cannot. A depositor who opens an account for themselves can only have one account.
Yes. A beneficiary can have more than one account provided that the accounts are opened by different depositors, either the mother or father or a legal guardian (step-parent/foster parent).
No, they are not covered.
No, they cannot. The depositor must close their existing account and open a new account with the desired package.
Yes. The depositor will be immediately covered for takaful benefits due to accidents.
The death benefit will be paid for all five accounts opened by the depositor.
Example :
For a normal death, if all five accounts are Delima accounts under takaful operator HLMT, the total amount of death benefit paid will be RM150,000 (RM30,000 x 5 accounts). The benefit will be reinvested into each respective account, and payment to the heirs will be made according to the account closing process.
Heirs or Nominees (registered with PTPTN) can make the claim.
The spouse must meet the following conditions :
The relationship is legally recognized and valid;
Aged 18 years old until before reaching the protection age limit of 70 years old (according to the selected Takaful Operator);
For a claim on the wife (if there is more than one legal wife), the benefit will be given to the wife who died first
The child must meet the following conditions :
For cases of the depositor's death, the method of withdrawal of savings and payment of takaful benefits by the takaful operator is as follows :
For savings or benefits less than RM3,000 - the heirs must fill out and sign the Indemnity Form and related legal documents; or
For savings or takaful benefits of RM3,000 and above - Withdrawal of the deposit amount from the deceased's account for the current balance of savings of RM3,000 and above (including takaful benefits and dividends) by submitting original or copy documents such as:
Payment will be made within 14 working days from the date of complete documents submitted to the Takaful Operator.
If the depositor has reached the maximum age limit of coverage as determined by the Takaful Operator, the depositor's account will be closed.
PTPTN pays zakat on net investment income after deducting expenses. The zakat paid is classified as Zakat on Business. Consequently, depositors of Simpan SSPN are still subject to individual savings zakat for their savings in Simpan SSPN, including the dividends they receive. Depositors can make their zakat payments at any Zakat Collection Center.
For any inquiries, please contact PTPTN through one of the following methods :
Depositors who have an active SSPN account during the dividends distribution process are eligible to receive dividends at the declared rate.
No, they will not be eligible.
Yes, they are eligible as long as they do not close their account.
The dividends will be credited directly into the Simpan SSPN account.
Yes. Income from Simpan SSPN dividends is exempted from tax.
Parents and foster parents/ legal guardians by law that save in the Simpan SSPN Prime and/ or Simpan SSPN Plus accounts for the benefit of their child (beneficiary) are eligible for the income tax assessment relief of up to a maximum of RM8,000.00 per year based on the net savings amount for the current year.
Yes. The income tax assessment relief on net savings in Simpan SSPN applies to both products, namely the Simpan SSPN Prime account and the Simpan SSPN Plus account.
No. Tax assessment relief for net savings on Simpan SSPN Prime and Simpan SSPN Plus accounts is only granted up to RM8,000. However, for Simpan SSPN Plus accounts, depositors can enjoy an additional tax assessment release of up to RM7,000 on takaful contribution payments made to takaful operators under the release category for Life Insurance/T akaful and EPF Contribution.
No. Only the savings made in the current tax assessment year are eligible for Simpan SSPN income tax assessment relief.
The eligibility categories are as follows :
Father Depositor : Syamel bin Yusoff | Mother Depositor : Farrah binti Mustafa |
Opening Simpan SSPN Prime Account : Beneficiary : Eyman bin Syamel | Opening Simpan SSPN Prime Account : Beneficiary : Eyman bin Syamel |
Tax relief for income tax assessment up to a maximum of RM8,000 per year based on the current year net savings for each depositor. | Tax relief for income tax assessment up to a maximum of RM8,000 per year based on the current year net savings for each depositor. |
Father depositor : Ameer bin Adnan | Mother depositor : Raihana binti Rahman |
Opening Simpan SSPN Prime Account : Beneficiary : Aqil bin Ameer | Opening Simpan SSPN Prime Account : Beneficiary : Aqil bin Ameer |
Income tax estimation exemption up to a maximum of RM8,000 per year based on the current year's net deposit for each depositor. | |
The Simpan SSPN account opened for the beneficiary (child) and the beneficiary's age is below 29 years (based on the child's date of birth) are eligible for this tax relief incentive.
No. Simpan SSPN accounts for beneficiaries (children) who have reached 29 years old (based on the calculation of the year the child reaches 29 years old) are not eligible for income tax assessment relief for deposits made in the year the child will reach 29 years old.
Not eligible. In the event of the beneficiary's death, the account will be closed and all privileges will be forfeited.
Individuals who save for themselves are not eligible for income tax assessment relief for Simpan SSPN.
No eligible. Simpan SSPN dividends are not eligible for the Simpan SSPN income tax assessment relief. However, Simpan SSPN dividends are exempted from income tax.
Not eligible. Any prize in the form of Simpan SSPN savings for any competition organized by PTPTN is not eligible for Simpan SSPN income tax assessment relief.
The depositor will be eligible for income tax assessment relief for Simpan SSPN if PTPTN receives the deposit before 31 December. For depositors who make deposits through channels other than PTPTN counters, it is recommended to make deposits no later than 25 December each year.
Depositors of Simpan SSPN account can check the net savings of their eligible income tax assessment relief deposit through the PTPTN official portal or myPTPTN app. Through the myPTPTN app, depositors can also print or save their Simpan SSPN Income Tax Assessment Relief Statement.
The SAHABAT Programme is a program that establishes a strategic collaboration between PTPTN and government agencies/ private agencies/ associations/ clubs/ cooperatives/ registered organizations.
Starting from 23 May 2017, PTPTN has expanded this program to individual individuals or Team Leaders*.
*Team Leaders consist of motivational experts/ speakers/ bloggers/ people with a large following/ members/ subordinates or people who have influence over a certain group/ the public and are interested in marketing PTPTN savings products.
The SAHABAT programme is designed to encourage PTPTN employees and the general public to make repayments on their education loans, open SSPN accounts, and make additional deposits through salary deductions, as well as generate additional income.
There are 2 categories of SAHABAT offered by PTPTN, namely :
SAHABAT AM
SAHABAT AM are government agencies/ private companies/ cooperatives/ organizations/ clubs that become PTPTN's SAHABAT without appointing a representative from the agency as an Online Marketing Agent (EPO).
SAHABAT NIAGA
SAHABAT NIAGA are agencies that conduct commercial businesses or/ and have employees/ members who deal with the public. Employees/ members will be appointed by employers to become SAHABAT EPO.
SAHABAT is open to :
Government agencies; or
Private agencies, associations, clubs, cooperatives, organizations, and other agencies established under the Companies Act 1965 or the Societies Act 1966 or any other written law in force in Malaysia; or
Individuals as Team Leaders.
and subject to approval by PTPTN.
Agencies interested in becoming a SAHABAT must fill in and complete the Borang Pendaftaran SAHABAT PTPTN and submit it to PTPTN representative for registration.
For existing SAHABAT (appointment before 1 May 2017), they will automatically be considered as SAHABAT AM, where they have the opportunity to receive benefits from the expansion of SSPN-i Plus, subject to the terms and conditions set.
However, if the existing SAHABAT is interested in upgrading to SAHABAT NIAGA and has met the prescribed criteria, the agency must re-fill the Borang Pendaftaran SAHABAT and all new terms and conditions will take effect on the date of appointment as SAHABAT NIAGA.
Attention :
Registration as SAHABAT NIAGA is temporarily suspended until a future date to allow for improvements to the existing policy.
The conditions to become an EPO for SAHABAT NIAGA are :
Attention :
Note : Registration as an EPO for SAHABAT NIAGA is temporarily suspended until further notice to make way for improvements to the existing policy.
| No. | Subject | Commission Sahabat Am | Commission Sahabat Niaga | |
|---|---|---|---|---|
| Sahabat Niaga | EPO | |||
| 1. | Opening of SSPN-i account (one-off) | RM2.00/account | RM2.00/account | RM1.00/account |
| 2. | Opening of SSPN-i Plus account (one-off) | RM2.00/account | 5% of package amount | 25% of package amount |
| 3. | Salary deduction for SSPN-i deposit addition | RM0.50 per account/ transaction (as long as there are deductions) | RM0.50 per account/ transaction (up to 24 months) | 0.25% of monthly savings (up to 24 months) |
| 4. | SSPN-i deposit addition via auto debit/ direct debit | No charges | RM0.50 per account/ transaction (up to 24 months) | 0.25% of monthly savings (up to 24 months) |
| 5. | Salary deduction for SSPN-i Plus deposit addition | RM0.50 per account/ transaction (up to 24 months) | RM0.50 per account/ transaction (up to 24 months) | 0.25% of monthly savings (up to 24 months) |
| 6. | SSPN-i Plus deposit addition via auto debit/ direct debit | No charges | RM0.50 per account/ transaction (up to 24 months) | 0.25% of monthly savings (up to 24 months) |
| 7. | Salary deduction for successful PTPTN education loan repayment (one-time) | RM10.00 per borrower | RM10.00 per borrower | No charges |
Commission payment for every successful transaction will be paid on the 20th of each month for the following month. The payment must be a minimum of RM10.00. If the total commission amount is less than that, the commission will be carried forward to the next month.
Commission to EPO SAHABAT will be terminated if the EPO resigns or the appointment is terminated.
Commission payment will be credited directly to the bank account registered by SAHABAT and EPO SAHABAT.
PTPTN will make commission payments based on the bank account information stated in the Borang Pendaftaran SAHABAT.
Yes, an agency that wishes to terminate its participation in the SAHABAT programme may do so by providing written notice to PTPTN at least fourteen (14) working days in advance.
PTPTN also reserves the right to revoke the appointment or terminate the registration of SAHABAT by providing written notice within the same time frame.
JomPAY is a national initiative supported by banks in Malaysia to establish an easy online and mobile phone payment method in Malaysia. MyClear is a wholly-owned subsidiary of Bank Negara Malaysia that manages JomPAY.
With JomPAY, you can enjoy the convenience of paying back PTPTN loans and adding deposits to Simpan SSPN Prime/ Simpan SSPN Plus using funds from your savings or current account. In addition, customers can also use credit card accounts to pay back PTPTN loans. Through JomPAY, your transactions are faster, safer, and more convenient.
Yes, JomPAY service is FREE. There is no charge for repayment of PTPTN loan and adding deposit to Simpan SSPN Prime/ Simpan SSPN Plus.
JomPAY facility can be accessed through internet banking and mobile banking involving 42 participating banks. The list of banks can be obtained on the PTPTN Official Portal.
Registration is not required for JomPAY. You just need to ensure that you have access to internet banking for the participating banks.
You need to obtain the Biller Code and Ref-1 through JomPAY Checking on the PTPTN Official Portal before making a transaction through JomPAY.
Biller Code The Biller Code is a unique number to identify the Biller for JomPAY. Biller Code The Biller Code for JomPAY PTPTN is as follows.
| Facility | Product | Biller Code |
|---|---|---|
| Loan repayment | Ujrah Loan | 34975 |
| Conventional Loan | 96933 | |
| Addition of deposit to Simpan SSPN Prime | Simpan SSPN Prime | 73197 |
| Addition of deposit to Simpan SSPN Plus | Simpan SSPN Plus | 99960 |
Ref-1 is a unique number used by PTPTN to identify your account.
No. Ref-1 for JomPAY PTPTN remains the same based on the customer's account. Customers are encouraged to update it as Favourites after a successful first transaction.
Here are the simple steps to use JomPAY Online :
Get the Biller Code and Ref-1 through the JomPAY Inquiry on the PTPTN Official Portal.
Log in to internet banking/ mobile banking > Select Bill Payment > Look for the JomPAY menu
Start the payment transaction > Enter Biller Code, Ref-1 and Ref-2
Select your account, either current account, savings or credit card*
Enter the payment amount and proceed with the payment > A receipt will be displayed for each successful transaction
Update as Favourites for subsequent payments.
Completed.
*The use of credit card account is only allowed for loan repayments.
All customers of the 42 participating banks can use JomPAY. However, for making loan repayment/ deposit addition through this method, payment can only be made for borrowers/ depositors who use their Public Identity Card. This is because the Biller Code and Ref-1 verification in JomPAY Check can only be accessed through the Public Identification Card.
No. JomPAY service can be used for both Ujrah and Conventional loan repayments.
The payment limits for JomPAY are as follows :
| Facility | Minimum Limit | Maximum Limit |
|---|---|---|
| Loan repayment | RM1.00 | No limit |
| Additional Deposit Simpan SSPN Prime/ Simpan SSPN Plus | RM20.00 | No limit |
Firstly, make sure that the payment details are correct including the Biller Code, Ref-1 and Payment Amount.
For further assistance, please contact PTPTN Customer Service at 03-2193 3000.
For every successful payment transaction, the Loan Statement/ e-Simpan SSPN Prime/ e-Simpan SSPN Plus in the PTPTN Official Portal will be updated within 3 working days.
Direct Debit is a facility for PTPTN loan repayment and Simpan SSPN deposit where the borrower/ depositor authorizes PTPTN to make regular deductions from their Savings/ Current Account.
Direct Debit applications can be made online through the myPTPTN web application or download the myPTPTN mobile application through Google Play, App Store, or Huawei App Gallery.
Please refer to the myPTPTN Direct Debit Application User Guide as follows :-
List of banks providing the Direct Debit facility:
| LOCAL BANK | |||
|---|---|---|---|
| No. | Bank Name | No. | Bank Name |
| 1. | Affin Bank Berhad | 11. | Hong Leong Bank |
| 2. | Alliance Bank Malaysia Berhad | 12. | HSBC Bank |
| 3. | AmBank Malaysia Berhad | 13. | Kuwait Finance House |
| 4. | Bank Islam | 14. | Maybank |
| 5. | Bank Mualamat Malaysia Berhad | 15. | OCBC Bank |
| 6. | Bank Pertanian (Agrobank) | 16. | Public Bank |
| 7. | Bank Rakyat | 17. | RHB Bank |
| 8. | Bank Simpanan Nasional | 18. | Standard Chartered Bank |
| 9. | CIMB Bank | 19. | United Overseas Bank |
| 10. | Citibank | – | – |
Yes, the Direct Debit facility is FREE. There are no charges for the application and every successful Direct Debit transaction. However, a registration fee/ deposit of RM1.00 is charged for each application made and will be refunded to the PTPTN loan/ savings within one (1) working day.
The following conditions must be fulfilled for the Direct Debit application :
The application process will take 3 working days from the complete application process.
The application for the Direct Debit is failed if:
The applicant account is not active.
Failure during the login process to the payer’s online banking system.
Failure during the process of verifying the payment/ deposit of RM1.00 through the internet banking system of the paying bank
Insufficient account balance during the process of verifying the payment/deposit of RM1.00 through the internet banking system of the paying bank
Other reasons identified by the applicant’s bank
The repayment and deposit deductions for Simpan SSPN will take place on the 1st, 10th or 27th of every month, subject to the approval date of the applicant’s Direct Debit authorization by the bank.
A Direct Debit transaction can fail due to the following reasons :
PTPTN will make deductions on the 1st, 10th, or 27th of every month. If a deduction is fail on any of these dates, it means there will be no repayment or SSPN Savings deposit from the borrower/ depositor for that month. The borrower is required to make repayment through other channels to avoid the loan becoming overdue, which could affect their CCRIS record.
Depositors are also encouraged to make deposits through other channels to enjoy the dividends given.
No. Each deduction is for one month's repayment amount only. If no deduction are successfully made in that month, this means there is no repayment from the borrower for that month.
Therefore, the borrower must ensure that there is sufficient balance in their bank account to ensure that the deduction can be made and to enjoy the benefits of Direct Debit.
Automatic cancellation will be made once the total loan debt balance has been settled.
Cancellation for other reasons is subject to the approval of PTPTN. Please email to pdd@ptptn.gov.my
No, it is not possible. Direct Debit for PTPTN loan repayments/ Simpan SSPN deposits can only be made using a Savings Account/ Current Account.
The advantages for borrowers who make loan repayments via Direct Debit are as follows :
Borrowers can ensure consistent loan repayments are made.
Borrowers can avoid loan defaults and enforcement actions such as being blacklisted by the Malaysian Immigration Department (JIM) and summons.
Borrowers can avoid a bad record in the Central Credit Reference Information System (CCRIS) when there are no loan arrears.
Ensuring consistent savings every month.
*Subject to terms and conditions set from time to time.
Yes. However, the application of Direct Debit is not allowed to have more than one bank account holder from different banks to make deductions on the same loan/ savings account.
Example :
| No. | Situation | Application Status | Note |
|---|---|---|---|
| 1. | A mother is making repayment via Direct Debit on behalf of her child. | The Direct Debit Application is allowed | Only one bank account holder can make a deduction for a loan account. Bank account holder : Mother. |
| 2. | Mother and Father are making repayments for the same child | Direct Debit Application is not allowed | More than one bank account holder is making deductions on the same loan account. Bank Account Holders :
|
Bank Islam Visa PTPTN Debit Card-i is offered to all customers aged 12 years and above who have a Savings Account or Current Account (Qard) or Al-Awfar Investment Account with Bank Islam and applications must be made at any BIMB branch nationwide.
Bank Islam Visa PTPTN Debit-i Card can be used :
PTPTN loan repayment and SSPN savings transactions.
Cash deposits, withdrawals, fund transfers and other facilities offered at 1,100 Bank Islam ATMs and CDMs nationwide.
Cash withdrawals at more than 2 million ATMs in the country and abroad that contain VISA and MEPS.
Retail transactions at Electronic Data Capture (EDC) terminals/ point-of-sale terminals at more than 30 million merchants worldwide that display the VISA logo.
Online transactions (cardless) at online merchants in Malaysia and abroad.
Advantages of the card :
Facilitate ATM transactions (cash transfers, deposit and fund transfers), Point of Sale (POS) transactions, online transactions, bill payments and fund transfers to Simpan SSPN Prime account.
Card members will enjoy Bank Islam TruRewards (TruPoints) Loyalty Program points:
Card members are eligible to get 1 (one) TruPoints for every retail expenditure of RM1 (one) using the card made in Malaysia and abroad.
Earned TruPoints will accumulate in the card member's TruRewards account.
Accumulated TruPoints will be automatically redeemed (no need to apply) to PTPTN e-vouchers (in multiples of RM10) and credited directly to the card member's SSPN-i account the following month.
If the card member does not have a Simpan SSPN Prime account, the redeemed PTPTN e-voucher will be credited to the card member's PTPTN loan account.
If the card member is not a Simpan SSPN Prime depositor or a PTPTN borrower, the card member is advised to open an SSPN-i account to allow TruPoints to be credited into the account.
Redemption of PTPTN e-vouchers is only valid and accepted for SSPN Prime Savings accounts or PTPTN loan accounts belonging to card members only. TruPoints earned from the PTPTN Bank Islam Visa Debit-i Card cannot be redeemed for other items offered in the Bank Islam TruRewards 'Loyalty' program.
This card works for contactless payments via Visa Paywave and MCCS v2.
Safe & Secure – PIN enabled.
Flexible control spending limits.
Accepted worldwide.
The Simpan SSPN Prime Statement can be checked through an ATM machine on the condition that the Bank Islam Visa PTPTN Debit-i Card must first be linked to the Simpan SSPN Prime account through the BIMB counter.
Bank Islam Visa PTPTN Debit-i Card members are eligible to earn 1 (one) TruPoints for every RM1 for the following :
Note: The following transactions are NOT eligible to earn TruPoints:
| The remaining reward points are accumulated | PTPTN e-voucher value | Reward points redeemed/exchanged | Reward points carry over to the following month |
|---|---|---|---|
| 3,000 | RM20 | 2,800 | 200 |
| 7,800 | RM50 | 7,000 | 800 |
No. Redemption of reward points will be given to the first Simpan SSPN Prime account only
No. Card members need to open a Simpan SSPN Prime account to credit PTPTN e-vouchers.
No. TruPoints earned from Bank Islam Visa PTPTN Debit Card-i cannot be redeemed for other items or exchanged for cash.
Card members can check their TruPoints balance on the website. TruRewards Bank Islam.
In order to check the reward points that have been redeemed, card members can check through the SSPN-i/ refund statement from the 20th of the following month on the PTPTN official portal or call the PTPTN Customer Service line at 03-2193 3000.
No, TruPoints are offered for eligible transactions for Bank Islam Visa PTPTN Debit Card-i only.
More information on the TruRewards 'Loyalty' Programme can be found on the Bank Islam
website OR by calling the Bank Islam Call Center at 03-26 900 900
OR visit the PTPTN portal -> FAQ -> General.
Yes, TruPoints have a 36-month expiration period.
The National Higher Education Fund Corporation
Ground Floor, Menara PTPTN
Block D, Megan Avenue II
No.12, Jalan Yap Kwan Seng
50450 Kuala Lumpur
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