FAQs

MyPTPTN App

myPTPTN is a mobile app that offers PTPTN services online such as reviewing loan statement, repaying loan, reviewing Simpan SSPN statement, account opening and make additional deposits in Simpan SSPN, as well as application for salary deduction and Direct Debit for loan repayment and Simpan SSPN.

The myPTPTN app is equipped with ekYC (Electronic Know Your Customer) a process for verifying and maintaining customer identity records authorized by Malaysian National Bank (BNM) as one of the key security for digital transactions. Customers are advised to register and verify identity via their Identity Card and a photo taken during the verification process. Customers cannot check their statements or make transfers if they have not completed the eKYC identity verification.

The myPTPTN app can be used starting from 29 March 2022.

Users must be Malaysian Citizens aged 18 (and above) and have a valid phone number and email address for registration verification purposes.

No, registration can only be done using Identity Card Number (NRIC).

There are 2 methods to access the myPTPTN app.

First: Download to device; and

The mobile device must have the Operation System of iOS 11.0 and above or Android 5.0 version and above. Please go to digital distribution channels, such as App Store, Play Store and Huawei AppGallery to download myPTPTN app on your mobile device by following these steps:

  1. Type “myPTPTN” in the search field;
  2. Press the “myPTPTN” icon; and
  3. Click the “Install” button to download;


Second: Browsing the Web (https://myptptn.ptptn.gov.my/)

myPTPTN can be accessed on every web browser available, such as Microsoft Edge, Internet Explorer, Google Chrome, Mozilla Firefox and Apple Safari. The best way to access the website is on Google Chrome and Microsoft Edge.

There are three (3) steps to register myPTPTN, which is:

First: 
Open the myPTPTN app and click ‘Register Now’

Second:     
i. Enter your full name as stated in Identification Card and your identity card number
ii. Fill in your email information, phone number and mailing address
iii. Set your password and define your safety phrase/ icon, as well as sign the checkboxes for consent information verification and disclaimer.
iv. Get the TAC from your phone number and activate the myPTPTN registration that has been sent to the user's email.

Third:       
Complete the eKYC identity verification process by providing your identification card and selfie.

eKYC is the process of electronically identifying one’s identity on a mobile application that needs to be done before any transactions are made to ensure that the digital transactions being carried out are secure.

To ensure the ekYC verification is successful, users need to make sure the following matters:
  1. Using the original identification card. Photocopy/ digital laminated with plastic is not accepted.
  2. Granting access to the camera to obtain the necessary media for the purpose of verifying the account.
  3. Ensuring that the identification card is in focus (not out of frame and within the frame properly) so that all the information on the identification card is clear.
  4. Ensuring that the identification card is not obstructed by glare or your fingers.
  5. Ensuring that your face is within an active area and in a well-lit environment when capturing a selfie.

If user did not complete the eKYC, the user will be considered as a guest and the access to the services will be limited. The following are the differences in service access between guest and user.

No.ServicesGUEST
(without eKYC)
USER
(with eKYC)
1.Self-Repayment
2.Third Parties Repayment
3.Loan Statement/ Simpan SSPN account reviewX
4.Open Simpan SSPN Prime AccountX
5.Open Simpan SSPN Plus AccountX
6.Auto Debit ApplicationX
7.Direct Debit ApplicationX
8.Salary Deduction ApplicationX
9.Redemption StatementX
10.Loan Settlement LetterX
11.Adding Self Deposit
12.Adding Third Party Deposit
13.Adding favorite account
14.Savings transferX
15.Excess Payment TransferX
16.PTPTN Branch Review/ Check
17.Managing Profile

eKYC application is only allowed for up to 5 times. Users must contact the PTPTN Careline for assistance in reactivating eKYC security verification or visit the PTPTN counter.



Users need to change/ replace damaged or lost identity card before starting ekYC.

TAC is a unique 6 digit code sent to your registered phone number during the registration via a short message service (SMS). It is the security feature used by PTPTN to protect users’ accounts from unauthorized access. To complete the transactions, users will receive a TAC from PTPTN that will verify users as authorized users to make transactions.

Yes, provided that the phone number used is the same number registered in the myPTPTN app and not a foreign phone number.

The user needs to change the password in the "Help - Forgot Password" menu.

The user’s account will be blocked. The user needs to change the password in the “Profile - Change Password” menu.

No. The new password must be different from the previous 5 passwords.

Users are not allowed to use the same security phrase as the ID and password.

 

A security icon and phrase is an image and word chosen by the user for security purposes upon log in to the myPTPTN website/ app.

The services provided are as follows:

  1. Application for Education Loan
  2. Application for Loan Appeal
    1. Appeal for Loan Furtherance;
    2. Appeal for Course/ Program Exchange;
    3. Appeal for Branch Exchange; and
    4. Appeal for Loan Total Increase
  3. Application for Load Repayment Consultation
  4. Application for Postponement
  5. Application for Exemption of Repayment for First Class Degree
  6. Redemption Statement
  7. Loan Repayment
  8. Printing of Full Settlement Letter (SPH)
  9. Opening of Simpan SSPN Account
  10. Deposit Increase into Simpan SSPN
  11. Transfer of Savings and Excess Repayment
    1. Personal Account
    2. Third Party Account
    3. Bank Account
  12. Statement Review
  13. Application for Direct Debit, Salary Deduction and Auto Debit
  14. Update User Profile
  15. Setting Up Favorite Account
  16. Inbox – Push Notification
  17. Reference Code
  18. Favorite Account Settings

Payment records can only be viewed for the current year and will not be displayed for future years. However, if there are transactions in the statement that involve adjustments and others, the statement will be displayed again.

Personal information can be updated for the following items:

  1. Personal Information;
  2. Relation Information;
  3. Bank Account Information;
  4. Employment Information; and
  5. Security Phrase.

No, a single email can only be registered for one valid identity number.

A user can change their email address for account activation in the "Help - Send/Change Account Activation Email" menu.

A user needs to update their new phone number in the "Profile - Update Phone Number Information" menu.

There is no limit to updating personal information.

Yes, myPTPTN app is equipped with various security features :

  • Access to myPTPTN is protected by secure procedures, using a security image to ensure that the application is connected to the myPTPTN official website.
  • Only one (1) login session is allowed for each myPTPTN access. If there is a second access on another device, the current session will be terminated.
  • Sensitive account information will not be saved on mobile phones.

PTPTN will always update security controls according to current practices and technology.

If your mobile phone is stolen, no one can access the application without your user ID and password. However, for security reasons, do not store personal account information or passwords in your mobile phone. Additionally, you should consider contacting your telecommunications company's customer service to temporarily freeze your phone number.

No, there is no automatic deactivation period for myPTPTN web/ app accounts.

Loan Advance Payment (WPP)

The Loan Advance Payment (WPP) is a advance payment of RM1,500 provided to eligible students.

The conditions are as follows:

  1. Students have agreed to receive WPP;

  2. The student is a Malaysian citizen;

  3. The parents/ guardian/ student is a recipient of the Sumbangan Tunai Rahmah (STR);

  4. The student is offered a Diploma or Full-Time Bachelor's Degree level of study at IPTA and Polytechnic only;

  5. The student does not have any outstanding WPP debt

Applications for WPP can only be made when students apply for IPT admission on the UPU Portal.

Check can be made on the myPTPTN web application (https://myptptn.ptptn.gov.my/). Borrowers approved for WPP will receive an email and push notification myPTPTN.

WPP can be redeemed by the student at any Bank Islam counter by bringing the following documents:

  1. WPP offer letter printed from the myPTPTN web application (https://myptptn.gov.my/); and

  2. The student's MyKad (Representative is not allowed)

WPP can be redeemed within two (2) months from the date of the WPP offer letter.

Example :

  1. WPP Offer Letter Date : 09 February 2021.

  2. WPP Offer Letter Redemption Period : From 09 Feb 2021 to 09 April 2021.

No. WPP is part of the loan which is given as an advance in preparation for students enrolling in IPT. A deduction of RM500.00 per semester from the PTPTN loan amount will be made automatically when the loan is approved.

Situations that do not allow students to redeem WPP are as follows:.

  1. The student does not continue their studies in the offered IPT; and

  2. The student does not continue their studies in the offered course.

If the WPP has been redeemed, the student is required to repay the amount that has been redeemed within eight (8) months from the end date of the offer letter. Ta'widh of 1% per annum will be imposed on the outstanding balance from the 9th month from the end date of the offer letter.

The document that needs to be included if a student loses their MyKad is a temporary Identity Card issued by the National Registration Department (JPN).

No. Students are required to reprint a new WPP offer letter and ensure that the Identity Card Number/ Warrant Number information is complete.

Yes, but students need to include other supporting documents such as a driving license, birth certificate, or offer letter to the IPT.

Yes, it can. Students are required to redeemed WPP first and then fill in a deposit form to transfer the amount to their savings account.

Appeal for an Increase in Education Loan Amount

The loan amount is determined based on the net income of the guardian's household as below:

LOAN AMOUNTELIGIBILITY
MaximumIf the students or their guardians are listed as one of the Sumbangan Tunai Rahmah (STR) recipients
75% of the maximum loanHousehold salary is not more than RM8,000 (not in STR data)
50% of the maximum loanHousehold salary is more than RM8,000 (not in STR data)

Loan appeal applications can be made through the myPTPTN web application (https://myptptn.ptptn.gov.my/).

Cannot. The maximum category loan amount is the highest amount given by PTPTN to any eligible student. Students are advised to obtain a loan from another sponsoring body if the amount of loan given is still insufficient subject to the policies and regulations of the sponsoring body.

Education Loan Agreement Document

Personal detail information can be made and updated in the Profile Information section of the myPTPTN application as follows:

  1. Personal Information;
  2. Relation Information;
  3. Bank Account Information;
  4. Employment Information; and
  5. Security Phrase.

All information printed and displayed in the educational loan offer document is based on the student's application entries. If amendments involve the spelling of Name, Address, Bank Name, and Account Number, updates can be made through the Profile Information in the myPTPTN application.

Borrowers are not allowed to make changes to study information such as Name of IPT, Program Name, Study Duration, and others. Borrowers need to cancel the respective offer by filling out the Loan Cancellation Form at the PTPTN counter and resubmit a new application.

You can download the agreement document from the myPTPTN web application within 60 days after the agreement is fully signed by the borrower and PTPTN.

Disbursement and Cancellation of Education Loans

The loan will be credited within 21 working days from the date upon receiving a complete set of documents.

The total loan amount received in every semester has been deducted for takaful protection and WPP (if WPP has been redeemed).

The loan disbursement to students for the following semester is based on the following conditions :

  1. Currently studying actively on every approved level, courses and IPT;

  2. Passing the previous semester's exams with a Grade Point Average (GPA) of 2.0 or above.

No. Loan repayments are based on the total amount received including the interest applied.

No. The education loan disbursement will only be issued until you graduate, either earlier or according to the usual study period. The loan repayment is based on the total loan received, including the interest applied.

No. The education loan disbursement will be credited directly only to the student’s personal account.

Borrowers need to fill in a Borang Pembatalan Pinjaman, which can be obtained from the Student Affairs Department (HEP)/ PTPTN counter/ PTPTN Official Portal, as well as an official letter requesting the cancellation of the education loan. For borrowers who receive other scholarships, please include a copy of the offer letter from the relevant sponsor.

Yes, if the borrower has fully repaid a previous loan at the same educational level. However, a second loan for a higher level of education may also be considered even if the previous loan has not been fully repaid.

Education Loan Offer

Submission of offer documents must be made at the respective IPT or any nearby PTPTN branch office within 14 days from the approval date.

The conditions for a second loan are as follows :

  1. Continuing studies at a higher level than previous loans only; and

  2. For students who continue their studies at the same level or lower than the previous loan is only considered after the student has settled the total amount of the previous debt (including any costs determined by PTPTN).

Application for Education Loan

Starting from 1 January 2024, PTPTN education loans are limited to parents/ guardians whose gross income does not exceed RM50,000 per month. The current eligibility conditions for a PTPTN loan are as follows:

  1. Malaysian citizen;
  2. Aged not more than 45 years on the date of application;
  3. The monthly (gross) income of parents or guardians does not exceed RM50,000 (after deducting RM250 per dependent);
  4. Received offer to IPTA/ IPTS and Polytechnics based on the eligibility criteria set by the Ministry of Higher Education and the Malaysian Qualifications Agency (MQA);
  5. The course pursued by the student in IPTA/ IPTS and Polytechnics must be approved by the Ministry of Higher Education and registered with The National Higher Education Fund Corporation (PTPTN);
  6. The remaining duration of the course of study during application must not be less than one (1) semester; and
  7. Have opened a SIMPAN SSPN Prime/ SIMPAN SSPN Plus account

Example 1: Eligible for PTPTN Loan:

No.IncomeRM
1.Basic salary47,500.00
2.Allowance 11,000.00
3.Allowance 21,000.00
4.Allowance 31,000.00
5.Total gross income50,500.00
6.( – ) Dependency for 3 siblings (RM250 per person)750.00
7.Net gross income

49,750.00

(ELIGIBLE FOR PTPTN LOAN)

Example 2: Not Eligible for PTPTN Loan:

No.IncomeRM
1.Basic salary47,500.00
2.Allowance 11,000.00
3.Allowance 21,000.00
4.Allowance 31,000.00
5.Total gross income50,500.00
6.( – ) Dependency for 1 siblings (RM250 per person)250.00
7.Net gross income

50,250.00

(NOT ELIGIBLE FOR PTPTN LOAN)

Yes, an appeal can be made by submitting supporting documents such as salary statements and other relevant documents. Any consideration is subject to the supporting documents and the availability of sufficient loan allocation funds.

No. The duration of the education loan is based on the duration of the approved study program by JPT, KPT. The duration of the education loan is approved based on the semester when the application is made. If you apply in the second semester, the education loan will be approved starting from the second semester until the end of your usual study duration.

No. Second-time education loans will only be considered for students who continue their studies to a higher level.

Yes, provided that you have fully settled the amount of education loan received previously (the total amount of loan to be settled is subject to confirmation from PTPTN).

You do not need to settle your previous loan debt if you continue your studies to a higher level than the previous loan. The repayment of the previous loan debt can be deferred until completion of the new studies.

No. PTPTN only provides education loans to students pursuing studies at the Master's/ Doctor of Philosophy (PhD) level in Professional Courses at Public Universities.

Yes, you are eligible to apply if you are pursuing part-time studies at a Public University or Polytechnic. For studies at IPTS, PTPTN education loan is only available at the following IPT :

  1. Malaysia Open University (OUM)
  2. Wawasan Open University
  3. Asia E University
  4. UNITAR International University (UNITAR)
  5. Universiti Tun Abdul Razak (UNIRAZAK)

Yes, if you are pursuing studies at :

  1. Multimedia University (MMU)
  2. Universiti Tenaga Nasional (UNITEN)
  3. Universiti Teknologi Petronas (UTP)
  4. UNITAR International University (UNITAR)
  5. Universiti Tun Abdul Razak (UNIRAZAK)
PTPTN Loan Repayment Negotiation

Borrowers should negotiate with PTPTN to restructure their loan.

If the borrower does not negotiate, PTPTN will not be able to help restructure the borrower's loan. Inconsistent repayments and having arrears will affect the borrower's CCRIS record. Additionally, the borrower may also be subjected to enforcement actions as stipulated in the agreement signed.

Borrowers should consistently pay according to the Repayment Schedule. If borrowers face difficulties in making payments, PTPTN offers four types of negotiations, which are:-

  1. Ujrah Conversion (conversion from conventional loan to Islamic loan)
  2. Loan Restructuring (reducing the monthly installment by extending the loan period)
  3. Loan Rescheduling (maintaining the loan period and the monthly installment will increase)
  4. Loan Consolidation (combining two (2) Ujrah loans into one (1) single loan)

Here are the steps to initiate negotiations with PTPTN:

  1. Submit and fill out the application on the myPTPTN app.
  2. PTPTN will contact the borrower and conduct negotiations. During the negotiations, the borrower needs to inform about their income and commitments so that the payment amount is in accordance with the borrower's ability.
  3. After the borrower and PTPTN agree on the negotiation outcome, the borrower should arrange for a salary deduction or direct debit agreement.
  4. Subsequently, the borrower should sign the offer agreement documents in myPTPTN.
  5. After the agreement is accepted by PTPTN, the borrower should start making repayments according to the new Repayment Schedule (JBB) as agreed upon during the negotiations.

No charges are imposed during the negotiation process. However, the borrower must make a payment from the arrears amount before the negotiation process can occur. For the period from 1 June to 31 July 2024, borrowers can pay as low as RM300 on arrears in line with the campaign held by PTPTN which is ‘Strukturkan Pinjaman Anda Serendah RM300’.

Yes. The payment amount that needs to be made is the total arrears amount or any amount agreed upon during the negotiation.

Yes. The payment amount that needs to be made is subject to any amount agreed upon during the negotiation, as low as RM50.

Repayment Deferment to Borrowers Who Are Unemployed or Continuing Their Studies

A. General

Deferment of repayment will be granted to any borrowers who are still unemployed/ continuing their studies.

The repayment of borrowers will be deferred and exempted from enforcement actions and legal proceedings throughout the period of postponement of repayment in force.

No. No fee will be imposed during the approved deferment period.

B. Application

All borrowers who are unemployed or currently pursuing studies under the ujrah loan scheme are eligible to apply for repayment deferment. For conventional borrowers, they must first switch to the ujrah scheme before applying for deferment.

The borrower needs to make an application on the myPTPTN web application (https://myptptn.ptptn.gov.my/) and upload supporting documents as follows:

  • Supporting documents for the unemployed :

Detailed EPF statement and Affidavit by a Commissioner of Oaths.

  • Supporting documents for those pursuing studies :
    a. Copy of the latest offer letter for the course of study; and/ or
    b. Confirmation letter of the expected completion date of the current course of study from the respective educational institution, if the offer letter does not state the duration of the study.

C. Approval

Notification of approval status is provided via the borrower's email and myPTPTN push notification

For Unemployed Borrowers
The postponement of repayment period for unemployed borrowers is up to a maximum of 24 months.

Upon each approval, borrowers will be granted a period of 6 months only. If borrowers still remain unemployed after the initial 6-month deferment, they need to submit a new application to continue the deferment for the next 6 months.

For Borrowers Pursuing Studies
The postponement of repayment period for borrowers pursuing studies depends on the normal duration of the new course of study, as follows:
a. Foundation/Professional/Certificate/Advanced Diploma: 2 years
b. Diploma: 3 years
c. Degree: 4 years
d. Master: 2 years
e. PhD: 2 years

D. Deferment on salary deduction/ direct debit/ standing instruction

Borrowers with salary deduction/ direct debit arrangements must apply for the deferment as specified. During the deferment period, the salary deduction/ direct debit will not be automatically stopped. Borrowers need to apply for the cessation of salary deduction/ direct debit at the PTPTN counter.

Yes, salary deductions will continue during the deferment period if borrowers do not apply for the cessation of salary deduction.

After the repayment deferment application is approved, the borrower who repays through a Standing Instruction must make a cancellation with the bank. If there is a payment received, it will not be returned.

E. After the Grace Period Expires

No. Borrowers will only receive restructuring notices via email registered with PTPTN when making a deferment application.

Yes. The repayment period will be extended through loan restructuring which is automatically made to all borrowers before the repayment deferment is approved.

No need. All salary deductions and direct debits will automatically continue as they were before the refund suspension.

F. CCRIS Records

The CCRIS credit record remains as it was before the deferment was approved. However, if the borrower makes repayments, the credit record will be updated based on the payments made.

G. Refund Negotiations

Yes, Ujrah conversion/ restructuring/ rescheduling/ consolidation will be approved for borrowers who have been granted postponement. However, the existing deferment approval will be canceled, and borrowers must initiate repayments based on the new repayment negotiation.

Yes. Borrowers can make repayments through any of the repayment channels provided without having to cancel the approval that has been given.

H. Others

The loan record remains as it is. Borrowers must make repayments according to the specified amount and period.

PTPTN Loan Repayment Incentive for Sarawakian Students

The incentives provided by the Sarawak State Government come in the form of a reduction of up to 30% of the outstanding balance of PTPTN loans for borrowers among the Sarawakian students.

Those who are eligible to receive this incentive are:

  1. Borrowers who are (Sarawakian) meaning that either one of their parents is a Sarawakian;
  2. Borrowers who have settled at least 30% of their outstanding loan balance; and
  3. Borrowers who have successfully completed their studies (excluding those who failed or discontinued their studies).

 

Borrowers who have fully repaid their loans are not eligible for this incentive.

The eligibility for the 30% reduction is determined based on the amount of repayments made by the borrower, which must be at least 30% of their PTPTN loan.
Example calculation :

No.SubjectTotal (RM)
1.Total loan amount disbursed15,000
2.The student has made repayments of at least 30% of the total loan amount(5,000)
3.Outstanding loan balance10,000
4.The incentive of 30% from the Sarawak State Government(3,000)
5.The outstanding loan balance that the borrower needs to pay7,000

Borrowers do not need to submit any application. PTPTN will provide a list of eligible borrowers to the State Government.

The status can be checked on the PTPTN Official Portal (www.ptptn.gov.my/SemakanInsentifBayaranBalikAnakSarawak/) mulai 9 Mac 2021.

This incentive will be implemented continuously until its cessation is announced by the Sarawak State Government.

Borrowers are only eligible to receive this incentive once.

Exemption from Loan Repayment for Borrowers with First Class Bachelor's Degree

The conditions for exemption from loan repayment are as follows :

  1. Pursuing full-time Bachelor's Degree studies (Conventional mode only);
  2. Obtained a Bachelor's Degree with First Class Honors by IPT;
  3. Complete your studies within the stipulated period according to the PTPTN loan offer document;
  4. PTPTN education loan does not overlap with any other sponsorship;
  5. The course/ programme pursued by the borrower at the Private Higher Education Institution (IPTS) must obtain Full Accreditation Certificate from the Malaysian Qualifications Agency (MQA) within the loan period;
  6. Submitting the application for exemption from loan repayment within 12 months from the convocation date.

 

Note: Pelaksanaan pengecualian bayaran balik pinjaman ini tertakluk kepada kedudukan semasa kewangan Kerajaan.

The award of First Class Honours is determined by the senate of the respective IPT.

The application method is online through the myPTPTN web application (https://myptptn.ptptn.gov.my/) and must be made within 12 months from the convocation date. Applications submitted after this period will not be accepted.

The documents required to apply for exemption from loan repayment are as follows :

  1. Certified copy of First Class Honors Bachelor's Degree or equivalent (Scroll);
  2. Certified copy of examination results transcript;
  3. Certified copy of Accreditation from MQA (For IPTS borrowers);
  4. First Class confirmation letter (if the word "First Class" is not noted on the Degree); and
  5. Graduation confirmation letter (if the graduation date is not noted on the degree/ transcript).

 
Copies of supporting documents must be certified by the Management & Professional Group officer (Academic Department or Record Management Department that issued the degree at the IPT) with an endorsement stamp containing the Name of Officer, Position and Department Name.

Yes. In line with the announcement by the Prime Minister during the Majlis Sambutan Jubli Perak 25 Tahun PTPTN on 27 July 2022, this loan repayment exemption incentive has been extended again to all borrowers who obtained a First Class Bachelor's Degree regardless of their economic status, race and religion. It is an encouragement for all borrowers to study hard and achieve the best results in their studies. Therefore, borrowers can submit their applications until 31 December 2022.

For borrowers who have excess repayments, borrowers need to make an application on myPTPTN.

Not eligible. Only loans for the Bachelor's Degree level will be exempted from loan repayment. Borrowers are still required to repay the loans for the Diploma level.

Copies of transcripts and certificates must be verified by Management & Professional group officers (Academic Division or Record Management Division that issued the certificate at the IPT). The verification stamp must contain the Name of the Officer, Position, and Department Name.

No. Document verification can only be carried out at the Academic Division of the respective IPT or the department responsible for issuing transcripts/ scrolls based on the borrower's IPT branch of study. In this case, the borrower must obtain verification from the UPM Academic Division.

Yes. Consideration for the exemption will be given on the amount of the loan that does not overlap with the other sponsorship. A rescheduling will be done and the borrower can make installment payments according to the Repayment Schedule (JBB).

Yes. Consideration for exemption from repayment can be given on the amount of loan received during the period of study only. For loans received after the completion of the study, the amount must be repaid to PTPTN.

A borrower is not eligible for full exemption of repayment for the entire amount of loans received if :

  1. They receive loans after completing their studies;
  2. They have overlapping sponsorships; and
  3. They have outstanding balances for the Loan Advance Payment Payment (WPP) that have not yet been settled.

There are 2 repayment methods available :

  1. Loan rescheduling for the amount of the loan that is not eligible for exemption, and the borrower is required to consistently make monthly repayments according to the new repayment schedule. A loan rescheduling offer letter will be issued to the borrower within a month after the consideration is given; or
  2. Full settlement of the loan if the borrower does not want to reschedule the loan.

The status of the application can be checked within 60 days from the date of application through methods below :

  1. Check on the myPTPTN web application (https://myptptn.ptptn.gov.my/)
  2. Contact the PTPTN Careline (03-2193 3000) to obtain the Loan No. or;
  3. A notification letter will be sent to the borrower's mailing address.

Ya, semua permohonan akan diproses bagi menentukan peminjam layak menerima atau tidak pengecualian bayaran balik. Namun begitu, pelaksanaan pengecualian bayaran balik pinjaman ini tertakluk kepada kedudukan semasa kewangan Kerajaan.

Education Loan Repayment

No. Borrowers are responsible for repaying according to the specified period set without having to wait for the Repayment Order Notice from PTPTN. There is no allocation for such an agreement from PTPTN that mentioned borrowers have to repay only after receiving notice.

It is commendable to repay as early as possible because there’s no service charges imposed before the commencement period of loan repayment.

The repayment must be done before the day of 27 every month to ensure the transactions stay updated in the current month statement. The transaction after the date will be pushed to the next month's statement. However, the transactions made until the end of the month via PTPTN counter/ PTPTN Executive Marketing will still be updated in the current month statement.

No. The repayment of loan that is less than the original installment amount will result in arrears and may incur enforcement action. Borrowers are advised to confer to reduce monthly installments by restructuring the loan.

Yes. Repaying the installment amount more than the original amount results in an early loan settlement and enjoy cheaper service charges because the service charges only accrue until the date of the loan settlement.

The method of the loan repayment are as follows :

i) Repayment Via Counter

CHANNELINFORMATIONFEE (RM)UPDATE PERIOD (WORKING DAYS)
PTPTN Counter (Nationwide)Cashless payment via Electronic Data Capture (EDC) terminal:

- Local Debit Card
- Local Credit Card
- Local Charge Card

3 Days

Agent counterBank Islam

Bank Rakyat

Pos Malaysia

CIMB Bank

Bank Simpanan Nasional (BSN)

1.00

0.50

2.00

2.00

0.50

3 Days

3 Days

7 Days

3 Days

3 Days

PayQuick Kiosk- Cash repayment channels for loans.

Payment guide, CLICK HERE.

1.00

1 Day

Razer Cash at 7-Eleven- Cash repayment channels for loans.

Payment guide, CLICK HERE.

- Razer Cash link at 7-Eleven, CLICK HERE.

1.00

3 Days

Digi Kiosk- Cash repayment channels for loans.

Payment guide, CLICK HERE.

1.00

3 Days

e-Pay- Cash repayment channels for loans.

- e-Pay services are available at places such as Caltex, KK Mart 24 Jam, Mydin, myNEWS.com, PAK GROCER, Petron.

1.00

1 Day

ii) Online Loan Repayment

CHANNELINFORMATIONFEE (RM)UPDATE PERIOD (WORKING DAYS)
Online BankingBankManual
Bank Islam1.003 Days
Bank Rakyat1.003 Days
Maybank1.003 Days
Public Bank1.003 Days
RHB Bank1.003 Days
Pos Online0.503 Days
Affin Bank1.003 Days
Ambank1.003 Days
AgroBank1.003 Days
CIMB Bank0.503 Days
Bank Simpanan Nasional1.003 Days
myPTPTN

List of banks :

– Bank Islam
– Bank Rakyat
– Maybank
– Public Bank
– RHB Bank
– AmBank
– Hong Leong Bank
– United Overseas Bank (UOB)
– Bank Muamalat
– Affin Bank
– Alliance Bank
– CIMB Bank

List of credit cards:

– Visa
– MasterCard
– American Express

3 Days
MBSB
(MBSB Bank e-wallet)

- Online payment via the MBSB Bank e-wallet

Payment guide, CLICK HERE

0.503 Days
JomPAY

- Online payment via internet banking and mobile phone using current accounts, savings, and credit cards.

Get the Biller Code and Ref-1. CLICK HERE

Payment guide, CLICK HERE

- For Frequently Asked Questions, CLICK HERE

3 Days
MyPay

– Online repayment via mobile web

– For MyPay link CLICK HERE

Payment guide, CLICK HERE

1.003 Days
Shopee

– Repayment available online via Shopee application.

Payment guide, CLICK HERE.

1.003 Days
kiplePay

– Repayment available online via kiplePay application.

Payment guide, CLICK HERE

1.003 Days
BESTPay

– Repayment available online via BESTPay

Payment guide, CLICK HERE

1.003 Days
KelantanPAY

– Repayment available online via KelantanPAY

Payment guide, CLICK HERE

0.803 Days
AnsaraPay

– Repayment available online via AnsaraPay

Payment guide, CLICK HERE

1.00
PayHalal

– Repayment available online via PayHalal

Payment guide, CLICK HERE

1.00
SpayGlobal

– Repayment available online via SpayGlobal

Payment guide, CLICK HERE

0.80
IIMMPACT

– Repayment available online via IIMMPACT

Payment guide, CLICK HERE

1.003 Days
OneCALL

– Repayment available online via OneCALL

Payment guide, CLICK HERE

1.003 Days
KioskMedia

– Repayment available online via self-service kiosk

1.00
Boost

– Repayment available online via Boost application.

1.00
Touch n Go
(TnG e-Wallet)

– Repayment available via Touch n Go

1.00
Mcash

– Repayment available via Mcash application

1.00

ii) Repayment Via Salary Deduction

Untuk permohonan, klik here

iv) Repayment Via Direct Debit

Untuk permohonan, klik here

v) Repayment Via EPF

There are three (3) online repayments methods which are :

  1. Via PTPTN Official Portal (FPX)
  2. Via the official portal of the PTPTN loan repayment collection agent bank.
  3. Via MypayPTPTN (www.mygovmobile.malaysia.gov.my)
  4. Via myPTPTN application (myptptn.ptptn.gov.my)

The education loan balance can be checked through the myPTPTN application under e-Services > Loan Repayment.

Yes. PTPTN will issue an official receipt for repayments made at PTPTN counters and also in the myPTPTN application. Official receipts will not be issued for transactions through internet banking, bank counters, and PTPTN loan repayment collection agents. Proof of payment through internet banking, bank counters, and collection agents needs to be printed and kept for reference

The education loan repayment method along with bank charges and the update period for education loan information is as per the table below :

  1. PTPTN Counters and Collection Agents :
    No.Payment CountersBank Charges (RM)Updating Period (Working Days)
    1PTPTN Counter (Cash)No charges1 Day
    2Electronic Data Capture (EDC) TerminalNo charges3 Days
    3Bank Islam1.003 Days
    4Bank Rakyat0.503 Days
    5Counter Pos Malaysia Berhad2.007 Days
    6CIMB Bank2.003 Days
    7Bank Simpanan Nasional (BSN)0.503 Days
  2. Online Banking :
    No.Payment CountersBank Charges (RM)Updating Period (Working Days)
    1FPX at PTPTN Official PortalNo charges1 Day
    2Bank Islam (www.bankislam.biz)1.003 Days
    3Ambank (www.ambankgroup.com.my)0.503 Days
    4Maybank (www.maybank2u.com.my)1.003 Days
    5MypayPTPTN melalui www.mygovmobile.malaysia.my0.503 Days
    6Bank Rakyat (www.irakyat.com.my)0.503 Days
    7Agrobank (www.agronet.com.my)0.503 Days
    8Public Bank (www.pbebank.com.my)1.003 Days
    9Affin Bank (www.affinonline.com)1.003 Days
    10RHB Bank (www.rhb.com.my)1.003 Days
    11CIMB Bank (www.cimbclicks.com.my)0.503 Days
    12Bank Simpanan Nasional (www.mybsn.com.my)0.503 Days

Note:

  • Repayments must be made no later than the 27th of each month to ensure that the transaction is updated in the current month's statement. Transactions after that date will be updated in the following month's statement. However, transactions made up to the end of the month through the PTPTN counter/ PTPTN Marketing Executive will be updated in the statement in the current month.

Borrowers can obtain loan balance confirmation on myPTPTN or by filling out the Borang Permohonan Pengesahan Baki Pinjaman at the PTPTN counter or by contacting the PTPTN Marketing Executive. The issuance of the Pengeluaran Surat Pelepasan Hutang (SPH) can be obtained on myPTPTN.

In the case of the borrower's death, the method of returning the excess loan repayment are as follows :

  1. For the amount of excess repayment that is less than RM3,000 – the guardian must fill in and sign the PTPTN Loan Repayment Excess Liability Bond as well as related documents that are legally binding ; and

  2. For excess repayment amounting to RM3,000 and above – The guardian must submit the original document or a copy of the following document :

    • Grant of Power of Administration/ Grant of Probate (Petition under the Probate and Administration Act 1959) issued by the High Court of Malaya; or
    • Administrative Power of Attorney issued by the Land and District Office; or
    • Administrative Power of Attorney issued by Amanah Raya Berhad, Section 17 of the Amanah Raya Corporation Act 1995 (Declaration / Instructions).
Early Education Loan Repayment

No, there are no administrative costs imposed for full settlement of the education loan within the 12-month grace period.

Yes. Early repayment is encouraged because no late payment charges will be imposed for repayments made within the 12-month grace period after graduation.

Refund via EPF Account II Withdrawal

The following conditions must be fulfilled to withdraw EPF for refunds of PTPTN student loans :

  1. This opportunity is open to all levels of study, including both members or their children.
  2. The minimum required level of study is Diploma.

Applications for EPF Akaun II withdrawal for the repayment of PTPTN loans must be submitted online using e-Withdrawal on EPF website. However, the borrowers must have EPF i-Akaun so that you can use e-Withdrawal.

Ujrah

The Ujrah loan is an education loan provided by PTPTN that complies with Islamic law as decided by the National Fatwa Committee for Islamic Affairs on 28 July 2008.

"Ujrah" refers to a 1% per annum fee charged on the outstanding loan balance.

The 1% Ujrah is charged to cover the costs of managing and providing the loan to the borrower.

The Ujrah loan came into effect for new applications starting from December 2008. For existing loans, the process of converting from conventional loans to Ujrah loans began on 1 August 2009.

NO. Borrowers need to apply and sign a new offer document with the new loan amount. This is necessary because it involves two different principles, conventional and syariah-compliant.

Ujrah: Repayment

You are required to continue making repayments throughout the Ujrah offer process. Any repayments will be updated to your Ujrah loan account after the complete Ujrah offer documents are returned within the specified timeframe.

If you have switched to Ujrah but are still unable to make monthly repayments as scheduled, you may be eligible to restructure your loan to obtain a lower monthly installment. (Refer to the Frequently Asked Questions (FAQ) on Loan Rescheduling/ Restructuring).

Borrowers not allowed to make salary deductions less than the new minimum monthly installment of RM150. Borrowers need to apply for a change in salary deduction amount. If unable to do so, borrowers may apply for loan rescheduling/ restructuring.

Borrowers need to fill in the new Borang Kebenaran Potongan Gaji Bayaran Balik for Repayment and submit it to PTPTN. However, the amount amendment allowed is equal to or greater than the new monthly installment according to the new JBB.

Borrowers need to clear at least 50% of the outstanding amount, all enforcement costsand various fees before submitting the Ujrah conversion application.

Ujrah: Review and Update

Your Ujrah loan account will be updated within 7 Days after the complete Ujrah offer documents are received. Your old loan account will be cleared and updated to your Ujrah loan account.

Repayments received after the effective date will be transferred to the Ujrah loan account and adjusted to the new loan repayment schedule.

No. The current loan amount is calculated based on the balance at the end of the month prior to the effective date of the Ujrah exchange. Payments made will be updated in the Ujrah loan account record after the complete Ujrah offer documents are received.

Ujrah: Ujrah Calculation

The basic policy used for Ujrah conversion calculation is as follows :

  1. Principal amount : Refers to the total current outstanding balance (including any outstanding Advance Payment Loan (WPP) balance if any) at the end of the month prior to the effective date of the Ujrah conversion offer.

    Example : If the effective date of the Ujrah offer is on 1 October 2014, then the loan balance used is the balance as of 30 September 2014.

  2. New repayment period: Determined based on the principal amount as follows (subject to a maximum age limit of 60 years).

No.Total Principal AmountNew Refund Period
1Up to RM10,00060 months (5 years)
2More than RM10,000 until RM22,000120 months (10 years)
3More than RM22,000 until RM50,000180 months (15 years)
4More than RM50,000240 months (20 years)

The formula for calculating Ujrah is as follows :

Total amount of Ujrah=Current loan balance* x Interest Rate (1%) x Repayment period (years)
Loan amount of Ujrah=Current loan balance* + Total amount of Ujrah (overall)
Total amount of Ujrah (monthly)=Current loan balance* x Interest Rate 1%
12 months
Monthly installment amount=Loan amount of Ujrah
Ujrah loan amount New repayment period (monthly)

Note: * Current loan balance = New principal for Ujrah loan For example :

Example calculation :

Loan balance (At the time of application):RM19,432
New repayment period:10 years ( 120 months )
Total amount of Ujrah:RM19,432 x 1% x 10 years = RM1,943.20
Loan amount of Ujrah:RM19,432 + RM1,943.20 = RM21,375.20
Total amount of Ujrah (monthly):

RM19,432 x 1%
12

RM16.19

Monthly installment amount:

RM21,375.20
120 months

RM178.13

Formula for Ujrah calculation is as follows :

  1. Total Loan Amount as of 01/05/2017
    SubjectAmount ( RM )
    Loan Diploma20,625.22
    Miscellaneous fee516.00
    Loan Amount21,141.22
  2. New Takaful Contribution Amount

    New Takaful Contribution Amount = Loan Amount x (0.59/1000) x Duration

    = (RM21,141.22) x (0.59/1000) x (120/12)
    RM124.73

  3. Total Loan Amount

    Formula :

    Total Loan Amount = Loan Amount + New Takaful Contribution Amount

    = RM 21,141.22+ RM124.73
    RM 21,265.95

  4. Repayment Period

    Formula :

    The repayment period is based on the total loan amount.

    No.Total Loan AmountDuration
    1<RM10,00160 months/ 5 years
    2RM10,001 – RM22,000120 months / 10 years
    3RM22,001- RM50,000180 months / 15 years
    4>RM50,000240 months / 20 years

    The Total Loan Amount is RM 21,265.95 and the repayment period is 10 years (120 months)

  5. Loan Management Fee

    Formula :

    Loan Management Fee = Total Loan Amount x 1% x Repayment Period

    = RM 21,265.95 x 1% x 10 years
    RM 2,126.60

  6. Monthly Installment

    Formula :

    Monthly Installment = (Total Loan Amount + Loan Management Fee) / Repayment Period

    = (RM 21,265.95 + RM 2126.60) / 120 months
    RM 194.94

Ujrah: Ujrah Conversion

All conventional borrowers who have not yet made a Ujrah conversion are eligible, including borrowers who have undergone enforcement action. Starting from 1 October 2014, borrowers who have more than one loan are required to consolidate their loans for Ujrah conversion application.

Recipients of NOT ELIGIBLE to apply for Ujrah conversion :

  1. Recipients of WPP (Write-Off Policy) who are not borrowers.

  2. Borrowers who do not agree to consolidate their loans if they have more than one conventional loan.

Eligible. Starting from 1 July 2015 borrowers need to clear at least 50% of the outstanding amount, all enforcement costs, and various fees (if any) as a commitment before submitting the Ujrah conversion application. Borrowers need to inform PTPTN after making the payment.

Eligible. The borrower is requested to come to the nearest PTPTN counter to make a payment of at least 50% of the arrears before the Ujrah conversion application can be made. The borrower's name will be removed from the blacklist after proof of payment is received.

The differences/ advantages between a conventional loan and an Ujrah loan are as follows in the table :
No. Criteria Conventional Ujrah
1 Cost rate Reduced balances may incur higher administrative costs ranging from 3% to 5%. The wage cost is lower, at a fixed rate of 1%
2 Comparison of total amount (Savings) Can save between 47% to 49% of conventional loan costs
3 Principle Not syariah compliant Syariah compliant
4 Total monthly amount Monthly administration costs may increase to the maximum rate of 3% per month for inconsistent repayments or overdue installments. *Maximum cost (per month) = Loan principal x 3% 12 12 The monthly wage cost remains constant over the entire repayment period, using a flat-rate method
5 Monthly installment amount Monthly installments increase progressively in the first 5 years of the repayment period Throughout the repayment period, the monthly payments remain consistent with a flat rate
6 PTPTN loan rescheduling NOT ELIGIBLE. Borrowers must switch to Ujrah loans before restructuring/ rescheduling ELIGIBLE. Borrowers are eligible to apply for loan restructuring/ rescheduling

Ujrah conversion applications can be made at PTPTN counters throughout the country. Borrowers will be given an offer document and must return it to PTPTN before the expiry date.

The validity period for the offer letter document is 14 days from the date of the offer letter. Borrowers must return the complete offer letter document within this validity period. Documents that are not received within this period will be canceled and borrowers will need to reapply. This will result in an increase in the current loan amount due to the addition of any costs (administrative costs, stamp duty, takaful debt, enforcement costs/ legal fees (if any).

Here are the 6 steps to apply for Ujrah conversion :

  1. Complete the Borang Kemaskini Maklumat: You can download the form from the PTPTN official portal at www.ptptn.gov.my or from a PTPTN counter.

  2. Submit the Information Update Form at a nearby PTPTN counter.

  3. Complete 2 sets of the Ujrah offer documents obtained, along with a RM10 revenue stamp for each set.

  4. Submit/ post the documents to any nearby PTPTN counter.

  5. Begin repaying according to the new Repayment Schedule (JBB).

No. Application for Ujrah loan conversion can be made at any time EXCEPT during the 27th day of the current month until the 5th day of the next month. However, borrowers are encouraged to make the Ujrah conversion earlier to enjoy higher cost savings.

The table shows a comparison of administrative costs versus Ujrah fees with cost savings ranging from 47% to 49% :

Total amount of loan (RM)Repayment PeriodTotal Administrative Fee 3% Annual (RM)Total Ujrah 1% Annual (RM)Reduction (RM)Reduction (%)
5,0005 Years47425022447
10,0005 Years94850044847
15,00010 Years2,9401,5001,44049
21,00010 Years4,1162,1002,01649
48,00015 Years13,8297,2006,62948
64,00020 Years24,47012,80011,67048
100,00020 Years38,23520,00018,23548
150,00020 Years57,35430,00027,35448
Ujrah: Multiple Loans (Consolidation)

Loan consolidation refers to combining multiple loans into a single loan. Loan consolidation is a mandatory requirement for borrowers who have more than one loan and wish to apply for Ujrah conversion starting from 1 October 2014. Through this method, the borrower will have only one loan record.

All loans that have finished the disbursement of the loan and still have a balance need to be consolidated. Loans that are still in the loan disbursement period are exempt from this consolidation.

Through this method of consolidation, borrowers will only have one loan record. This simplifies loan repayment as it is made based on a single monthly installment amount.

No, you are not eligible to switch to Ujrah loan if you do not agree to consolidate your loans. Loan consolidation is a mandatory requirement for borrowers who want to apply for Ujrah conversion starting from 1 October 2014 if the borrower has more than one loan.

Not eligible. Loan consolidation is only open to borrowers who agree to switch to the Ujrah loan.

Yes, you can. However, the conventional loans A and B must be converted to Ujrah loans first before they can be consolidated with Ujrah loan C.

Yes. One Ujrah application is sufficient for all loans regardless of the level of education. All loans will be combined into a single loan.

Loan consolidation can be done through an application for Ujrah conversion.

Loan Scheduling/ Restructuring

Loan rescheduling is a method that provides borrowers with the flexibility to reschedule the Repayment Schedule (JBB) to enable them to settle the debt according to the predetermined repayment period.

Restructuring, on the other hand, is a method that provides borrowers with the flexibility to modify the JBB structure and set monthly installments based on their ability to pay. Through this method, the repayment period can be extended until the borrower reaches the age of 60.

The conditions and guidelines for loan rescheduling/ restructuring applications are as per the schedule below :

No.SubjectSchedulingStructuring
1.Loan CategoryEligible to all Ujrah borrowers only
2.Process Fee
  1. First time : Exempted
  2. Second time : RM50;
  3. Third time : RM100;
  4. Fourth time : RM150
  5. Fifth time and thereafter : RM200
  1. First time : Exempted
  2. Second time : RM50;
  3. Third time : RM100;
  4. Fourth time : RM150
  5. Fifth time and thereafter : RM200

Additional info :

  • Wages for additional education loan repayment periods
  • New Takaful coverage; and
  • Stamp duty
  • Starting 1 July 2015, borrowers must settle at least 50% of their outstanding debts, along with any additional costs that may apply, before paying off other obligations. These costs may include enforcement fees, WPP (which will be treated as new principal if not paid off), stamp duty debt, takaful debt, and processing fees.
3.Application PeriodApplications can be made at any time EXCEPT from the 27th day of the current month to the 5th day of the following month.
4.Refund ArrearsYesYes and/ or unable to pay according to the JBB.
5.Loan Repayment PeriodThe calculation is based on the remaining period.The repayment period can be extended until the borrower's age limit reaches 60.
6.Monthly InstallmentThe calculation is based on the remaining period of the existing repayment schedule.

The minimum monthly payment is calculated based on an estimate of 5% to 8% of the total gross income, considering the repayment period eligibility up to the age of 60.

It's important to note that the minimum monthly payment amount is subject to approval by PTPTN.

7.Calculation FormulaNew Monthly Installment = Loan Debt – Repayment on the remaining period

Based on the new principal

  • New principal = Current loan balance + WPP (if any) + new takaful
  • New wages = New principal *1%*New Payback Period (Years)


Monthly installments

New principal installment + New monthly salary = New repayment period

Note:
Current Loan Balance = Principal Due + Wages Paid-Repayments Received

8.Offer DocumentAn Approval Notification Letter will be issued.Offer Letter and Restructuring Agreement Documents will be issued.

Miscellaneous Costs are the costs of enforcement actions imposed on borrowers such as the cost of issuing a Final Reminder Notice, Notice of Claim (NOD) and the cost of summons paid to a panel of lawyers.

In addition to processing fees, miscellaneous costs, takaful debt, and stamp duty debt, effective from 1 July 2015, borrowers are required to clear at least 50% of the outstanding amount before a Restructuring Offer Letter is issued. In other words, the Restructuring Offer Letter will only be issued after the borrower agrees to the terms of loan restructuring and pays the processing fee, at least 50% of the outstanding amount, miscellaneous costs, takaful debt, and stamp duty debt (if any).

No. Borrowers who wish to apply for loan rescheduling/ restructuring are required to be present at any PTPTN counter at any time, EXCEPT within the period of 27th day of the current month until the 5th day of the following month . This is to facilitate discussions, explanations and acceptance of offer documents.

There is no time limit. Borrowers can reapply at any time, EXCEPT within the period of 27th day of the current month until the 5th day of the following month.

Borrowers are not eligible for loan rescheduling. However, they can be considered for loan repayment restructuring.

The validity period of the loan rescheduling/ restructuring offer documents is within 14 days or the same month as the approval date, whichever is earlier.

No. The offer documents must be returned to PTPTN within the same month as the approval month.

Yes, the loan will be canceled. Borrowers are required to reapply if they are still interested in obtaining the facility.

Yes. However, the withdrawal conditions for EPF Account II refer to the date of the original agreement.

Fail/ Drop Out/ Change of Course/ Cancellation of Education Loan

Borrowers who fail in their studies are only required to repay the loan amount that they have received, including any related costs.

Yes. The fee is imposed in the 13th month after the sponsorship period ends (starting from the loan approval on 8 November 2017) on the total amount of the loan received only.

Legal Action

You can check for summons by contacting the PTPTN Hotline at 03-2193 3000.

Borrowers should contact the Legal and Prosecution Division of PTPTN at 03-2193 1155 or visit the nearest PTPTN branch to discuss withdrawing the summons by paying off the entire loan debt. If they are unable to do so, borrowers can negotiate with PTPTN to make full payment of arrears or any amount agreed upon by PTPTN, including all prosecution costs.

Listing of PTPTN Borrowers in the Central Credit Reference Information System (CCRIS)

Borrowers who are supposed to make repayment after 12 months of loan expiry will be listed in CCRIS.

Cannot. Checks must be made directly at the counters and kiosks of any Bank Negara Malaysia (BNM) branch nationwide.

The information recorded in CCRIS is a record of monthly installment payments for the past 12 months.

Borrowers need to make consistent payments according to the set schedule to avoid arrears to ensure CCRIS records are in good condition. If the records in CCRIS show that there are any months in arrears, it is possible that the loan application will not be considered by the financial institution. However, the approval of a loan applied for is subject to the discretion and jurisdiction of the financial institution.

Borrowers cannot negotiate with BNM or other financial institutions regarding PTPTN loan records in CCRIS. All negotiations regarding PTPTN loans whether debt settlement or loan rescheduling must be made with PTPTN. Contact PTPTN Customer Service at 03-2193 3000 or attend a consultation at any PTPTN branch nationwide.

Borrowers must make a full settlement of the loan debt and the record in CCRIS will be updated to 'COMPLETE' within 14 working days from the payment date updated in the PTPTN statement.

Borrowers must settle the entire arrears and make regular (consistent) monthly repayments according to the established Repayment Schedule (JBB). Those who have financial problems are advised to consult with PTPTN for debt rescheduling and then make regular monthly payments.

The borrower's credit record will show a better position when make regular payments for 6 consecutive months without arrears.

Records in the current month will be good. However, information on the number of overdue installments for the past 12 months is still displayed on the CCRIS credit report. The approval of a loan applied for is subject to the discretion and jurisdiction of the financial institution.

Loan repayment must be made in that month. In order to ensure that the transaction is updated in the statement of the current month, transactions through agents/ third parties must be made no later than the 27th of each month. Transactions after that date will be updated in the following month's statement. However, transactions made up to the end of the month through the PTPTN counter will be updated in the current month's statement.

Payment records will be updated by PTPTN on the next report delivery date, which is no later than the 15th of the following month.

CCRIS records are still poor because borrowers have arrears caused by :

  1. Late payments than the established schedule. For example, start making payments after 2 years of the end of the loan. Whereas the borrower should start making payments after 1 year from the end of the loan.

  2. Payment is less than the amount specified in the Refund Schedule (JBB).

Salary Deduction (Borrower's Action)

Salary deduction applications can be made online through the following access: https://myptptn.ptptn.gov.my/ptptn/app/landing or by downloading the myPTPTN App via Google Play, Apple App Store, or Huawei App Gallery.

Please refer to the myPTPTN Salary Deduction Application User Guideline as follows :-

Repayment through salary deductions can prevent arrears as it is made consistently, thereby protecting the borrower from any enforcement actions such as blacklisting and summonses. The loan record in CCRIS will also be positively affected. For public servants, repayment through salary deductions is mandatory in accordance with the directive of the Chief Secretary to the Government (KSN) in September 2015.

  1. Borrowers are required to make the salary deduction application online through the following access: https://myptptn.ptptn.gov.my/ptptn/app/landing or by downloading the myPTPTN App via Google Play, Apple App Store, or Huawei App Gallery.
  2. PTPTN will update the salary deduction records into the PTPTN system and submit the salary deduction amount to the employer.
  3. PTPTN akan mengemas kini maklumat pembayaran di dalam penyata selepas bayaran diterima daripada majikan.
  4. Updated repayment records can be checked in the Loan Statement

PTPTN implements mandatory salary deductions if no repayments are received from the borrower within fourteen (14) days from the date of the PTPTN Loan Repayment Negotiation Directive letter. Negotiation space is still open if the borrower is unable to afford the stated installment amount, and they need to attend PTPTN within 14 days from the date of the letter.

Yes. Borrowers can made for salary deductions even if the Repayment Schedule has not been set up yet.

One of the reasons for the failure of salary deductions is due to inaccurate information provided such as the Salary Number/ Military Number (Government Staff), incomplete employer information, and the borrower's employment status being a Part-Time Worker or Agent.

Borrowers need to inform PTPTN if they quit their job or switch to a new employer. PTPTN will then cancel the salary deduction records. After that, borrowers can apply for salary deductions under their new employer.

Borrowers who have been blacklisted and summoned need to settle their blacklisting and summons matters first. Borrowers should attend consultations at any PTPTN branch if they have been blacklisted or contact the Legal and Prosecution Division at the Kuala Lumpur headquarters if they have been summoned.

No. If borrowers are unable to make payments based on the scheduled installments, they are advised to reschedule their loan.

Borrowers can initiate salary deductions based on the original monthly installment schedule but need to clear any arrears to ensure there are no repayment record delays. If unable to do so, borrowers should request a loan rescheduling to determine a new installment amount, taking into account the outstanding arrears.

Borrowers are advised to settle their monthly installments through alternative channels to avoid arrears and enforcement actions.

Borrowers need to amend the salary deduction amount based on the figures in the Ujrah agreement by filling out new Borang Permohonan Pindaan / Pembatalan Potongan Gaji Bagi Peminjam PTPTN . If the amount in the Ujrah agreement is lower than the current salary deduction, borrowers are encouraged to maintain the existing deduction amount to benefit from wage cost savings and expedite loan repayment.

Loan repayments through salary deductions will be updated in the borrower's statement no later than 7 working days after the complete payment is received from the employer.

SAHABAT Programme

The SAHABAT Programme is a program that establishes a strategic collaboration between PTPTN and government agencies/ private agencies/ associations/ clubs/ cooperatives/ registered organizations.

Starting from 23 May 2017, PTPTN has expanded this program to individual individuals or Team Leaders*.

*Team Leaders consist of motivational experts/ speakers/ bloggers/ people with a large following/ members/ subordinates or people who have influence over a certain group/ the public and are interested in marketing PTPTN savings products.

The SAHABAT programme is designed to encourage PTPTN employees and the general public to make repayments on their education loans, open SSPN accounts, and make additional deposits through salary deductions, as well as generate additional income.

There are 2 categories of SAHABAT offered by PTPTN, namely :

  1. SAHABAT AM
    SAHABAT AM are government agencies/ private companies/ cooperatives/ organizations/ clubs that become PTPTN's SAHABAT without appointing a representative from the agency as an Online Marketing Agent (EPO).

  2. SAHABAT NIAGA
    SAHABAT NIAGA are agencies that conduct commercial businesses or/ and have employees/ members who deal with the public. Employees/ members will be appointed by employers to become SAHABAT EPO.

SAHABAT is open to :

  1. Government agencies; or

  2. Private agencies, associations, clubs, cooperatives, organizations, and other agencies established under the Companies Act 1965 or the Societies Act 1966 or any other written law in force in Malaysia; or

  3. Individuals as Team Leaders.

and subject to approval by PTPTN.

Agencies interested in becoming a SAHABAT must fill in and complete the Borang Pendaftaran SAHABAT PTPTN and submit it to PTPTN representative for registration.

For existing SAHABAT (appointment before 1 May 2017), they will automatically be considered as SAHABAT AM, where they have the opportunity to receive benefits from the expansion of SSPN-i Plus, subject to the terms and conditions set.

However, if the existing SAHABAT is interested in upgrading to SAHABAT NIAGA and has met the prescribed criteria, the agency must re-fill the Borang Pendaftaran SAHABAT and all new terms and conditions will take effect on the date of appointment as SAHABAT NIAGA.

Attention :
Registration as SAHABAT NIAGA is temporarily suspended until a future date to allow for improvements to the existing policy.

The conditions to become an EPO for SAHABAT NIAGA are :

  1. Malaysian citizen;
  2. Aged 18 years old and above;
  3. Not bankrupt;
  4. Have an SSPN-i Plus account;
  5. Appointed by SAHABAT NIAGA to become an EPO.

Attention :
Note : Registration as an EPO for SAHABAT NIAGA is temporarily suspended until further notice to make way for improvements to the existing policy.

Agencies that participate in this program will enjoy commissions as follows :
No. Subject Commission Sahabat Am Commission Sahabat Niaga
Sahabat Niaga EPO
1. Opening of SSPN-i account (one-off) RM2.00/account RM2.00/account RM1.00/account
2. Opening of SSPN-i Plus account (one-off) RM2.00/account 5% of package amount 25% of package amount
3. Salary deduction for SSPN-i deposit addition RM0.50 per account/ transaction (as long as there are deductions) RM0.50 per account/ transaction (up to 24 months) 0.25% of monthly savings (up to 24 months)
4. SSPN-i deposit addition via auto debit/ direct debit No charges RM0.50 per account/ transaction (up to 24 months) 0.25% of monthly savings (up to 24 months)
5. Salary deduction for SSPN-i Plus deposit addition RM0.50 per account/ transaction (up to 24 months) RM0.50 per account/ transaction (up to 24 months) 0.25% of monthly savings (up to 24 months)
6. SSPN-i Plus deposit addition via auto debit/ direct debit No charges RM0.50 per account/ transaction (up to 24 months) 0.25% of monthly savings (up to 24 months)
7. Salary deduction for successful PTPTN education loan repayment (one-time) RM10.00 per borrower RM10.00 per borrower No charges
*PTPTN reserves the right to change the commission rates above by issuing a notice of at least 14 days before the implementation of the new commission rates.

Commission payment for every successful transaction will be paid on the 20th of each month for the following month. The payment must be a minimum of RM10.00. If the total commission amount is less than that, the commission will be carried forward to the next month.

Commission to EPO SAHABAT will be terminated if the EPO resigns or the appointment is terminated.

Commission payment will be credited directly to the bank account registered by SAHABAT and EPO SAHABAT.

PTPTN will make commission payments based on the bank account information stated in the Borang Pendaftaran SAHABAT.

Yes, an agency that wishes to terminate its participation in the SAHABAT programme may do so by providing written notice to PTPTN at least fourteen (14) working days in advance.

PTPTN also reserves the right to revoke the appointment or terminate the registration of SAHABAT by providing written notice within the same time frame.

JomPAY

JomPAY is a national initiative supported by banks in Malaysia to establish an easy online and mobile phone payment method in Malaysia. MyClear is a wholly-owned subsidiary of Bank Negara Malaysia that manages JomPAY.

With JomPAY, you can enjoy the convenience of paying back PTPTN loans and adding deposits to Simpan SSPN Prime/ Simpan SSPN Plus using funds from your savings or current account. In addition, customers can also use credit card accounts to pay back PTPTN loans. Through JomPAY, your transactions are faster, safer, and more convenient.

Yes, JomPAY service is FREE. There is no charge for repayment of PTPTN loan and adding deposit to Simpan SSPN Prime/ Simpan SSPN Plus.

JomPAY facility can be accessed through internet banking and mobile banking involving 42 participating banks. The list of banks can be obtained on the PTPTN Official Portal.

Registration is not required for JomPAY. You just need to ensure that you have access to internet banking for the participating banks.

You need to obtain the Biller Code and Ref-1 through JomPAY Checking on the PTPTN Official Portal before making a transaction through JomPAY.

 

Biller Code The Biller Code is a unique number to identify the Biller for JomPAY. Biller Code The Biller Code for JomPAY PTPTN is as follows.

FacilityProductBiller Code
Loan repaymentUjrah Loan34975
Conventional Loan96933
Addition of deposit to Simpan SSPN PrimeSimpan SSPN Prime73197
Addition of deposit to Simpan SSPN PlusSimpan SSPN Plus99960

Ref-1 is a unique number used by PTPTN to identify your account.

No. Ref-1 for JomPAY PTPTN remains the same based on the customer's account. Customers are encouraged to update it as Favourites after a successful first transaction.

Here are the simple steps to use JomPAY Online :

  1. Get the Biller Code and Ref-1 through the JomPAY Inquiry on the PTPTN Official Portal.

  2. Log in to internet banking/ mobile banking > Select Bill Payment > Look for the JomPAY menu

  3. Start the payment transaction > Enter Biller Code, Ref-1 and Ref-2

  4. Select your account, either current account, savings or credit card*

  5. Enter the payment amount and proceed with the payment > A receipt will be displayed for each successful transaction

  6. Update as Favourites for subsequent payments.

  7. Completed.

*The use of credit card account is only allowed for loan repayments.

All customers of the 42 participating banks can use JomPAY. However, for making loan repayment/ deposit addition through this method, payment can only be made for borrowers/ depositors who use their Public Identity Card. This is because the Biller Code and Ref-1 verification in JomPAY Check can only be accessed through the Public Identification Card.

No. JomPAY service can be used for both Ujrah and Conventional loan repayments.

The payment limits for JomPAY are as follows :

FacilityMinimum LimitMaximum Limit
Loan repaymentRM1.00No limit
Additional Deposit Simpan SSPN Prime/ Simpan SSPN PlusRM20.00No limit

Firstly, make sure that the payment details are correct including the Biller Code, Ref-1 and Payment Amount.

For further assistance, please contact PTPTN Customer Service at 03-2193 3000.

For every successful payment transaction, the Loan Statement/ e-Simpan SSPN Prime/ e-Simpan SSPN Plus in the PTPTN Official Portal will be updated within 3 working days.

(Direct Debit)

Direct Debit is a facility for PTPTN loan repayment and Simpan SSPN deposit where the borrower/ depositor authorizes PTPTN to make regular deductions from their Savings/ Current Account.

Direct Debit applications can be made online through the myPTPTN web application or  download the myPTPTN mobile application through Google Play, App Store, or Huawei App Gallery.

Please refer to the myPTPTN Direct Debit Application User Guide as follows :-

List of banks providing the Direct Debit facility:

LOCAL BANK
No.Bank NameNo.Bank Name
1.Affin Bank Berhad11.Hong Leong Bank
2.Alliance Bank Malaysia Berhad12.HSBC Bank
3.AmBank Malaysia Berhad13.Kuwait Finance House
4.Bank Islam14.Maybank
5.Bank Mualamat Malaysia Berhad15.OCBC Bank
6.Bank Pertanian (Agrobank)16.Public Bank
7.Bank Rakyat17.RHB Bank
8.Bank Simpanan Nasional18.Standard Chartered Bank
9.CIMB Bank19.United Overseas Bank
10.Citibank

Yes, the Direct Debit facility is FREE. There are no charges for the application and every successful Direct Debit transaction. However, a registration fee/ deposit of RM1.00 is charged for each application made and will be refunded to the PTPTN loan/ savings within one (1) working day.

The following conditions must be fulfilled for the Direct Debit application :

  1. The Direct Debit application for loan repayments or savings deposit is only for accounts with outstanding loan balances or active savings accounts.
  2. The requested amount for loan repayment must be the same as or greater than the monthly installment amount set. For savings deposit, the minimum amount allowed is RM20.
  3. The bank account selected for Direct Debit implementation must be in active status.
  4.  

The application process will take 3 working days from the complete application process.

The application for the Direct Debit is failed if:

  1. The applicant account is not active.

  2. Failure during the login process to the payer’s online banking system.

  3. Failure during the process of verifying the payment/ deposit of RM1.00 through the internet banking system of the paying bank

  4. Insufficient account balance during the process of verifying the payment/deposit of RM1.00 through the internet banking system of the paying bank

  5. Other reasons identified by the applicant’s bank

The repayment and deposit deductions for Simpan SSPN will take place on the 1st, 10th or 27th of every month, subject to the approval date of the applicant’s Direct Debit authorization by the bank.

A Direct Debit transaction can fail due to the following reasons :

  1. Insufficient balance in the account
  2. Applicant's account closure/ Inactive account
  3. Other reasons identified by the applicant’s bank

PTPTN will make deductions on the 1st, 10th, or 27th of every month. If a deduction is fail on any of these dates, it means there will be no repayment or SSPN Savings deposit from the borrower/ depositor for that month. The borrower is required to make repayment through other channels to avoid the loan becoming overdue, which could affect their CCRIS record.

Depositors are also encouraged to make deposits through other channels to enjoy the dividends given.

No. Each deduction is for one month's repayment amount only. If no deduction are successfully made in that month, this means there is no repayment from the borrower for that month.

Therefore, the borrower must ensure that there is sufficient balance in their bank account to ensure that the deduction can be made and to enjoy the benefits of Direct Debit.

The statement will be updated within 3 working days after a successful Direct Debit deduction.

Automatic cancellation will be made once the total loan debt balance has been settled.

Cancellation for other reasons is subject to the approval of PTPTN. Please email to pdd@ptptn.gov.my

No, it is not possible. Direct Debit for PTPTN loan repayments/ Simpan SSPN deposits can only be made using a Savings Account/ Current Account.

The advantages for borrowers who make loan repayments via Direct Debit are as follows :

  1. Borrowers can ensure consistent loan repayments are made.

  2. Borrowers can avoid loan defaults and enforcement actions such as being blacklisted by the Malaysian Immigration Department (JIM) and summons.

  3. Borrowers can avoid a bad record in the Central Credit Reference Information System (CCRIS) when there are no loan arrears.

  4. Ensuring consistent savings every month.

*Subject to terms and conditions set from time to time.

Yes. However, the application of Direct Debit is not allowed to have more than one bank account holder from different banks to make deductions on the same loan/ savings account.

Example :

No.SituationApplication StatusNote
1.A mother is making repayment via Direct Debit on behalf of her child.The Direct Debit Application is allowedOnly one bank account holder can make a deduction for a loan account. Bank account holder : Mother.
2.Mother and Father are making repayments for the same childDirect Debit Application is not allowed

More than one bank account holder is making deductions on the same loan account. Bank Account Holders :

  • Mother
  • Father
Simpan SSPN Prime

SSPN or the National Education Savings Scheme, is a savings scheme or instrument specifically designed by PTPTN for the purpose of saving for higher education. SSPN was officially launched on 6 August 2004.

There are two savings products under SSPN, namely SSPN Prime (formerly known as SSPN-i) and SSPN Plus (formerly known as SSPN-i Plus). SSPN Prime was launched in August 2004, while SSPN Plus was introduced in June 2015, with the addition of takaful protection elements alongside savings.

Starting from 1 January 2012, students applying for education loans have been REQUIRED to have an SSPN account with a minimum savings balance as specified by PTPTN.

Simpan SSPN Prime is a special savings instrument offered by PTPTN for the purpose of higher education funding. It is a non-committal monthly savings plan designed for education funding. Simpan SSPN Prime operates on Islamic principles, utilizing the 'Wakalah Bil Istithmar' concept, which means entrusting funds for investment purposes.

The objective of Simpan SSPN Prime is to cultivate a culture of savings among Malaysian citizens for the purpose of higher education while simultaneously reducing dependence on loans.

Simpan SSPN Prime offers various advantages, including :

  1. Exemption of estimated individual income tax on the net savings for the current year up to RM8,000.00 annually for accounts opened in the name of a legitimate child/adopted child as the beneficiary.
  2. Free takaful protection for depositors with savings of RM1,000 and above, with benefits for permanent death/disability equal to the (balance) of the savings.
  3. Death benefit for depositors and beneficiaries.
  4. Competitive dividend rates and exempted from income tax.
  5. Grant disbursement of up to RM10,000.00 per eligible family for accounts opened in the name of a child as the beneficiary upon entering higher education institutions (IPT).
  6. Savings are guaranteed by the government.
  7. Syariah compliance.
  8. Eligible to apply for PTPTN education loans.

The conditions for participating in Simpan SSPN Prime may include :

  1. Parents/ guardians/ individuals who wish to be depositors and/ or beneficiaries of a Simpan SSPN Prime account must be Malaysian citizens.
  2. The depositor must reach the age of 16 on their birthday.
  3. For opening an account for legally adopted children under guardianship, a legal declaration or adoption certificate must be provided to enjoy the income tax estimation exemption and equivalent grant to higher education institutions (if eligible).
  4. Depositors can also open accounts for themselves.
  5. Each depositor can only open one account for the same beneficiary.
  6. The beneficiary must be between 1 day and before reaching the age of 29.
  7. A beneficiary who already has an account opened by a depositor can open an account for themselves or for another Malaysian citizen. This means that a beneficiary can also be a depositor at the same time.
  8. Different depositors can open Simpan SSPN Prime accounts for the same beneficiary, and there is no limit to the number of accounts for each beneficiary.

The age condition for opening an account is as follows :

Category 1 : Account opened by legitimate parents/ guardians/ other Malaysian citizens

  • Depositor's Age : 16 years to 65 years.
  • Beneficiary's Age : 1 day to reaching the age of 29.

 
Category 2 : Account opened for oneself (Depositor and beneficiary are the same individual)

  • Depositor/ Beneficiary's Age: 16 years to 65 years.

Yes. Simpan SSPN Prime accounts can be opened by any Malaysian citizen who is 16 years of age and above.

A Simpan SSPN Prime account can be opened online via the myPTPTN app on the PTPTN Official Portal (www.ptptn.gov.my), You can also open a Simpan SSPN Prime account at PTPTN branch counters or through authorized agents appointed by PTPTN.

Yes. The number of account openings is limited to a maximum of 10 accounts for online openings. There is no limit for account openings at PTPTN counters.

Yes. PTPTN will provide a Simpan SSPN Prime Account Opening Acknowledgment Slip to the depositor at the registered address as proof of the Simpan SSPN Prime account opening.

Depositors can contact PTPTN Customer Service at the hotline 03-2193 3000 or visit the nearest PTPTN branch to obtain the Simpan SSPN Prime Account Number. Depositors can also request a reprint of the acknowledgment slip to facilitate their transactions.

A Simpan SSPN Prime account can also be opened by a Malaysian citizen depositor who is a close family member (such as a grandparent, uncle, or aunt) to the beneficiary under the "Other Account Types" category. However, it's important to note that this type of Simpan SSPN account is not eligible for individual income tax estimation exemption benefits.

Depositors need to fill and complete Borang Kebenaran/ Penamatan Potongan Gaji Bulanan Simpan SSPN Prime which can be found at the PTPTN counter or print the form through the PTPTN official portal. The completed form should be sent to the employer and a copy to PTPTN.

The Simpan SSPN Prime account statement can be checked and printed through the PTPTN official portal. Checking can also be done by contacting PTPTN Customer Service at 03-2193 3000, visiting a nearby PTPTN branch, or at Maybank, RHB Bank, and Bank Rakyat branches.

Simpan SSPN Prime savings can be withdrawn at any time, subject to the regulations set by PTPTN from time to time.

Simpan SSPN Prime savings can be withdrawn through the following ways :

  1. Filling up and completing the Borang Pengeluaran/ Penutupan Akaun/ Tuntutan Geran Sepadan and submitting it to PTPTN either by hand delivery or post. The form is available at PTPTN counters; or
  2. Withdrawal through online through the PTPTN official portal; or
  3. Withdrawal through ATMs at selected banks.

No. Only the depositor is allowed to make withdrawals from the savings account. Beneficiaries do not have direct access to withdraw funds from the account.  

Yes. Withdrawals are limited to a maximum of RM1,000 per day (per account) for withdrawals through the official portal only. There is no withdrawal limit for withdrawals made at PTPTN counters.

No. The withdrawal amount will be credited to the depositor's bank account (personal account) within 14 working days after receiving the complete application documents.

There is no charge for deposit withdrawals via online/over the counter.

Yes. Depositors need to make a transfer request from SSPN Prime Savings Account to PTPTN Loan Account for PTPTN loan repayment by filling Borang Pindahan Deposit / Lebihan Bayaran Balik Pinjaman which can be found at PTPTN branches or online at the PTPTN Official Portal.

Yes. Depositors need to fill Borang Pindahan Deposit/ Lebihan Bayaran Balik Pinjaman The transfer request form can typically be obtained at PTPTN branches or through the PTPTN official portal. Transfers can be made based on the following situations :

  1. Transfer from Simpan SSPN Prime account to Simpan SSPN Prime account on the same depositor.
  2. Transfer from Simpan SSPN Plus account to Simpan SSPN Prime account on the same depositor.
  3. Savings transfer from the Simpan SSPN Prime account to the Simpan SSPN Plus account on the same depositor.
  4. Transfer of excess loan repayment to the Simpan SSPN Prime or Simpan SSPN Plus account of the same borrower / depositor.
  5. Transfer from the Simpan SSPN Prime account for loan repayment on the same borrower / depositor.

Yes. The Simpan SSPN Prime account needs to be closed when the beneficiary reaches the age of 29. This is because the account is no longer eligible for benefits such as individual income tax estimation exemptions. Depositors can choose one of the following options :

  1. Choosing to close the account and transfer the entire remaining balance to the Simpan SSPN Prime account of another beneficiary who has not yet reached the age of 29 years; or
  2. Choosing to close the Simpan SSPN Prime account directly, and all remaining savings will be returned to the depositor's bank account (personal bank account).

No, dividends are not provided in the year the beneficiary turns 29 because the account will be closed by PTPTN at that time.

Depositors who are eligible for the free takaful protection typically include individuals who meet the following criteria :

  1. Depositors who are between 16 and 65 years old;
  2. Depositors who have a savings balance at least RM1,000.00 and above on the date of the incident.

No. However, if the account is still active (not closed) and has a remaining balance, depositors can still enjoy benefits such as dividends or income tax estimation exemptions, subject to the terms and conditions set by PTPTN and the account's specific terms and conditions.

 

Yes. Simpan SSPN Prime provides free takaful protection to depositors who have a balance of RM1,000 and above and are aged not more than 65 years old. This takaful protection covers the death of the depositor and the beneficiary as well as total permanent disability of the depositor. If the depositor suffers from total permanent disability and has been certified by a medical officer, the beneficiary can make a takaful claim by filling out the Borang Permohonan Tuntutan Takaful which can be obtained at PTPTN branches or on the PTPTN official portal and attaching supporting documents as stated on the form. The completed documents should be submitted to PTPTN in person or by post.

The condition for a takaful claim for a depositor who has passed away are that the account balance must be RM1,000 and above and the depositor must not have been older than 65 years old on the date of death. The beneficiaries must fill out the Borang Permohonan Tuntutan Takaful which can be obtained at PTPTN branches or on the PTPTN official portal and attaching supporting documents as stated on the form. The completed documents should be submitted to PTPTN in person or by post.

For depositors who have passed away, the heirs must complete the following documents based on the amount of Simpan SSPN Prime savings at the time of death :

Less than RM3,000

  1. Borang Pengeluaran/ Penutupan Akaun/ Tuntutan Geran Sepadan
  2. Copy of the depositor's Mykad
  3. Copy of the depositor's Mykad
  4. Copy of the depositor's death certificate
  5. Heir Confirmation Form
  6. Bond of Indemnity Form with RM10 revenue stamp affixed
  7. Copy of the front page of the bank book/ account statement of the heir (personal account only)

 

RM3,000 and above

  1. Borang Pengeluaran/ Penutupan Akaun/ Tuntutan Geran Sepadan
  2. Copy of the depositor's Mykad
  3. Copy of the depositor's Mykad
  4. Copy of the depositor's death certificate
  5. Probate Letter/Administration Letter/Probate Order issued by the High Court of Malaya/Land and District Office/ Amanah Raya Berhad/recognized authority
  6. Copy of the front page of the bank book/ account statement of the heir (personal account only)

 

Complete documents should be submitted to the PTPTN office by hand or by mail.

Legal parents and guardians who have a Simpan SSPN Prime account for the benefit of their child are eligible for an income tax assessment exemption incentive of up to a maximum of RM8,000.00 per year based on the net savings for the current year.

The eligibility categories are as follows :

  • Separate Assessment: Income tax assessment exemption of up to a maximum of RM8,000 PER PERSON per year.
  • Joint Assessment: Income tax assessment exemption of up to a maximum of RM8,000 per year.

 

Individuals who save for themselves are NOT ELIGIBLE for income tax assessment exemption.

The income tax assessment relief incentive is given based on the net savings for the current year, which is the savings that have been deducted from the withdrawals. Depositors can check or print the summary statement of their Simpan SSPN Prime account via e-Simpan SSPN Prime on the PTPTN official portal.

PTPTN pays zakat on net investment income after deducting expenses. The zakat paid is classified as Zakat on Business. Consequently, depositors of Simpan SSPN are still subject to individual savings zakat for their savings in Simpan SSPN, including the dividends they receive. Depositors can make their zakat payments at any Zakat Collection Center.

The matching grant incentive for entering IPT is a financial incentive in the form of cash offered to attract the public, especially low-income groups, to save for the purpose of their children's higher education. The grant is intended to assist the needs of children (beneficiaries) who have successfully continued their studies at the higher education level.

The provision of matching grants is subject to the following conditions :
  1. The monthly family income (basic salary) of the depositor does not exceed RM4,000 when the application is made.
  2. Beneficiaries have enrolled in any IPT and courses recognized by the government at certificate level and above.
  3. The beneficiary has not reached the age of 29 at the time of application.
  The total amount of matching grant that will be given to each eligible depositor is not more than RM10,000 per family. The eligibility for the matching grant is only for depositors (parent/ guardian) who open an account for their own child or legally adopted child. Depositors who open an account for themselves or anyone else are not eligible to apply for this matching grant.

The depositor must fill in the Borang Pengeluaran/Penutupan Akaun/ Tuntutan Geran Sepadan and submit it along with the following documents :

  1. *Income verification/ copy of salary slip/ copy of pension statement/copy of retire card stating depositor and spouse's monthly pension.
  2. Copy of spouse's MyKad/ certificate of death/ divorce certificate.
  3. Copy of birth certificate/ official adoption letter/ certificate of adopted beneficiary.
  4. *Copy of the offer letter for admission to the IPT and receipt of payment for registration to the IPT.
  5. *Verification letter of active study from the relevant IPT/ Agency and must include the course of study (if it does not meet item 4).
  6. If the beneficiary receives a PTPTN education loan sponsorship, documents 4 and 5 are not required.
  7. Copy of the depositor's personal bank book (if credit to account is preferred)

 

*documents 1, 4, and 5 need to be certified.

The application for the matching grant can be made at any time during the recipient's period of study, provided that the Simpan SSPN Prime account is active at the time of application and the age of the recipient is below 29 years old during the application. Claims for the matching grant after the account is closed will not be allowed.

Yes, a token worth RM100 will be given as an encouragement and appreciation for saving in Simpan SSPN Prime.

Yes, if the beneficiary passes away, the account needs to be closed.

  1. The beneficiary reaches the age of 29; and
  2. The depositor/ beneficiary passes away.

For any inquiries, please contact PTPTN through one of the following methods :

  1. Call Centre (Careline) at the number 03 2193 3000
  2. Live chat at PTPTN Portal (www.ptptn.gov.my)
  3. Submitting inquiries at the link eduan.ptptn.gov.my. Our officers will provide a response within seven (7) working days.
Simpan SSPN Plus

SSPN or the National Education Savings Scheme, is a savings scheme or instrument specifically designed by PTPTN for the purpose of saving for higher education. SSPN was officially launched on 6 August 2004.

There are two savings products under SSPN, namely SSPN Prime (formerly known as SSPN-i) and SSPN Plus (formerly known as SSPN-i Plus). SSPN Prime was launched in August 2004, while SSPN Plus was introduced in June 2015, with the addition of takaful protection elements alongside savings.

Starting from 1 January 2012, students applying for education loans have been REQUIRED to have an SSPN account with a minimum savings balance as specified by PTPTN.

Simpan SSPN Plus is the latest product from PTPTN in collaboration with Hong Leong MSIG Takaful Berhad (HLMT),, Great Eastern Takaful Berhad (GETB) and Takaful IKHLAS Family Berhad (TIFB) as the Takaful Operating Companies (TOC) for this product.

Yes. This savings plan is syariah-compliant and follows the concept of Wakalah Bil Istithmar for the SSPN savings, where depositors appoint PTPTN to manage their deposits for investment purposes. Meanwhile, for the takaful scheme, it uses the concept of Iltizam Bil Al Tabarru. This product has been certified by the Islamic Banking and Financial Institution of Malaysia (IBFIM).

Simpan SSPN Plus offers six (6) package options with a minimum commitment of RM30 per month (RM20 savings and RM10 takaful). The summary of the packages is as follows:

PACKAGEINTANDELIMATOPASZAMRUDNILAMBERLIAN
Monthly Savings for Simpan SSPN PlusRM20RM40RM90RM180RM270RM200
Takaful ContributionRM10RM10RM10RM20RM30RM300
Total Monthly CommitmentRM30RM50RM100RM200RM300RM500

The benefits of Simpan SSPN Plus are as follows :

  1. Syariah-compliant product.
  2. Tax exemption on current year net savings (assessment year) up to RM8,000 per year (combined with Simpan SSPN Prime product);
  3. Tax exemption on takaful contribution for current year (assessment year) up to RM3,000 per year (for private sector employees or civil servants who choose KWSP) or RM7,000 per year (for civil servants who choose Government Pension Fund);
  4. Monthly commitment as low as RM30.00.
  5. Death and permanent disability benefits (accidental or illness) up to RM1,200,000 depending on the selected package and Takaful Operator.
  6. No medical examination required.
  7. Competitive dividend rates and exempted from income tax.
  8. Competitive dividend rates and exempted from income tax.
  9. Death benefit for depositors, spouse and children (maximum of 5 children subject to the selected Takaful Operator).
  10. Hospital admission allowance up to RM250 per day depending on the package and SPT selected.
  11. Eligible to apply for PTPTN education loans.
  12. 24-hour worldwide protection;
  13. Government-guaranteed savings.
The differences between Simpan SSPN Plus and Simpan SSPN Prime are as follows :
Subject Simpan SSPN Plus Simpan SSPN Prime
Minimum Commitment As low as RM30 per month No charges
Takaful Contribution As low as RM10 per month or according to the selected package. Free *Eligible only for depositors with savings of RM1,000 and above.
Takaful Benefits i. Based on the selected package and Takaful Operator (TO) Death/ Permanent Disability Benefit (accident) up to RM1,200,000. Death/ Permanent Disability Benefit (accident) on a Ringgit for Ringgit basis.
Death/ Permanent Disability Benefit (natural) up to RM1,000,000. Death/ Permanent Disability Benefit (natural) on a Ringgit for Ringgit basis.
Partial Permanent Disability Benefit up to RM200,000. No charges
45 Critical Illness Benefit up to RM200,000 No charges
Hospitalization Allowance up to RM250 per day. No charges
Death Benefit :
i. Depositor – up to RM25,000
ii. Spouse – up to RM12,500 and
iii. 5 children – up to RM 5,000 per person
Death Benefit for:
i. Depositor – RM2,000, and
ii. Beneficiary – RM500
Income Tax Assessment Relief i. Up to RM8,000 per year based on net savings in Simpan SSPN Plus and Simpan SSPN Prime for the current year.
ii. Enjoy additional estimated income tax exemption of up to RM7,000 per year based on the payment of Takaful contribution for the current year.
i. Up to RM8,000 per year based on net savings in Simpan SSPN Plus and Simpan SSPN Prime for the current year.
ii. None
Matching Grant (Incentive for admission to IPT) No charges Up to RM10,000 for an eligible family.
Account Opening Requirement Any Malaysian citizen can open an account for:
  • Themselves
  • Natural Child, and
  • Legal Guardian Child (Foster Child/Stepchild)
Any Malaysian citizen can open an account for:
  • Themselves
  • Natural Child
  • Legal Guardian Child
  • Any other Malaysian citizen aged not exceeding 29 years old.

Yes. Depositors who already have a Simpan SSPN Prime account can open a Simpan SSPN Plus account without having to close their Simpan SSPN Prime account.

Yes, provided that the account opened involves a different beneficiary who has never had an SSPN-i Plus account before.

Yes. The number of account openings is limited to a maximum of 10 accounts for online openings. There is no limit for opening through PTPTN counters

The benefits of takaful for each package are different according to the Takaful Operating Company (SPT) as follows :

INTAN PACKAGE (RM30)
SUBJECTTAKAFUL BENEFIT
GETBHLMTTIFB

Death

Basic (RM)

Accidents

– Accidents in Malaysia (RM)

– Accidents in Malaysia in public transport (RM)

– Accident outside Malaysia (RM)

25,000.00

 

50,000.00

50,000.00

75,000.00

30,000.00

 

60,000.00

60,000.00

60,000.00

24,000.00

 

48,000.00

48,000.00

48,000.00

Invalidity

Basic Permanent Invalidity (RM)

Accidents Permanent Invalidity (RM)

Accidents Semi Permanent Invalidity (RM)

Basic Semi-permanent Invalidity (RM)

 

25,000.00

50,000.00

25,000.00

 

30,000.00

60,000.00

10,000.00

10,000.00

 

24,000.00

48,000.00

Critical Illness

Coverage amount (RM)

The number of diseases covered

 

12,500.00

45

 

12,000.00

36

 

12,000.00

36

Hospital Income Benefit

Coverage amount/ per day (RM)

Number of weeks

 

25.00

52

 

25.00

52

 

20.00

52

Funeral Expenses

1. Depositor (RM)

2. Spouse (RM)

3. Children

Coverage amount (RM)

Number of protected children

 

2,800.00

2,800.00

 

1,200.00

5

 

3,000.00

3,000.00

 

1,500.00

3

 

4,000.00

4,000.00

 

2,000.00

3

Other benefits.

Terminal Illness

Accident Outpatient Treatment Benefits

 

12,500.00

 

 

100.00

DELIMA PACKAGE (RM50)
SUBJECTTAKAFUL BENEFIT
GETBHLMTTIFB

Death

Basic (RM)

Accidents

– Accidents in Malaysia (RM)

– Accidents in Malaysia in public transport (RM)

– Accident outside Malaysia (RM)

25,000.00

 

50,000.00

50,000.00

75,000.00

30,000.00

 

60,000.00

60,000.00

60,000.00

24,000.00

 

48,000.00

48,000.00

48,000.00

Invalidity

Basic Permanent Invalidity (RM)

Accidents Permanent Invalidity (RM)

Accidents Semi Permanent Invalidity (RM)

Basic Semi-permanent Invalidity (RM)

 

25,000.00

50,000.00

25,000.00

 

30,000.00

60,000.00

10,000.00

10,000.00

 

24,000.00

48,000.00

Critical Illness

Coverage amount (RM)

The number of diseases covered

 

12,500.00

45

 

12,000.00

36

 

12,000.00

36

Hospital Income Benefit

Coverage amount/ per day (RM)

Number of weeks

 

25.00

52

 

25.00

52

 

20.00

52

Funeral Expenses

1. Depositor (RM)

2. Spouse (RM)

3. Children

Coverage amount (RM)

Number of protected children

 

2,800.00

2,800.00

 

1,200.00

5

 

3,000.00

3,000.00

 

1,500.00

3

 

4,000.00

4,000.00

 

2,000.00

3

Other benefits.

Terminal Illness

Accident Outpatient Treatment Benefits

 

12,500.00

 

 

100.00

TOPAS PACKAGE (RM100)
SUBJECTTAKAFUL BENEFIT
GETBHLMTTIFB

Death

Basic (RM)

Accidents

– Accidents in Malaysia (RM)

– Accidents in Malaysia in public transport (RM)

– Accident outside Malaysia (RM)

25,000.00

 

50,000.00

50,000.00

75,000.00

30,000.00

 

60,000.00

60,000.00

60,000.00

24,000.00

 

48,000.00

48,000.00

48,000.00

Invalidity

Basic Permanent Invalidity (RM)

Accidents Permanent Invalidity (RM)

Accidents Semi Permanent Invalidity (RM)

Basic Semi-permanent Invalidity (RM)

 

25,000.00

50,000.00

25,000.00

 

30,000.00

60,000.00

10,000.00

10,000.00

 

24,000.00

48,000.00

Critical Illness

Coverage amount (RM)

The number of diseases covered

 

12,500.00

45

 

12,000.00

36

 

12,000.00

36

Hospital Income Benefit

Coverage amount/ per day (RM)

Number of weeks

 

25.00

52

 

25.00

52

 

20.00

52

Funeral Expenses

1. Depositor (RM)

2. Spouse (RM)

3. Children

Coverage amount (RM)

Number of protected children

 

2,800.00

2,800.00

 

1,200.00

5

 

3,000.00

3,000.00

 

1,500.00

3

 

4,000.00

4,000.00

 

2,000.00

3

Other benefits.

Terminal Illness

Accident Outpatient Treatment Benefits

 

12,500.00

 

 

100.00

ZAMRUD PACKAGE (RM200)
SUBJECTTAKAFUL BENEFIT
GETBHLMTTIFB

Death

Basic (RM)

Accidents

– Accidents in Malaysia (RM)

– Accidents in Malaysia in public transport (RM)

– Accident outside Malaysia (RM)

50,000.00

 

100,000.00

100,000.00

150,000.00

60,000.00

 

120,000.00

120,000.00

120,000.00

48,000.00

 

96,000.00

96,000.00

96,000.00

Invalidity

Basic Permanent Invalidity (RM)

Accidents Permanent Invalidity (RM)

Accidents Semi Permanent Invalidity (RM)

Basic Semi-permanent Invalidity (RM)

 

50,000.00

100,000.00

50,000.00

 

60,000.00

120,000.00

20,000.00

20,000.00

 

48,000.00

96,000.00

Critical Illness

Coverage amount (RM)

The number of diseases covered

 

25,000.00

45

 

24,000.00

36

 

24,000.00

36

Hospital Income Benefit

Coverage amount/ per day (RM)

Number of weeks

 

50.00

52

 

50.00

52

 

40.00

52

Funeral Expenses

1. Depositor (RM)

2. Spouse (RM)

3. Children

Coverage amount (RM)

Number of protected children

 

3,000.00

3,000.00

 

1,500.00

5

 

3,000.00

3,000.00

 

1,500.00

3

 

4,000.00

4,000.00

 

2,000.00

3

Other benefits.

Terminal Illness

Accident Outpatient Treatment Benefits

 

25,000.00

 

 

200.00

NILAM PACKAGE (RM300)
SUBJECTTAKAFUL BENEFIT
GETBHLMTTIFB

Death

Basic (RM)

Accidents

– Accidents in Malaysia (RM)

– Accidents in Malaysia in public transport (RM)

– Accident outside Malaysia (RM)

75,000.00

 

150,000.00

150,000.00

225,000.00

90,000.00

 

180,000.00

180,000.00

180,000.00

72,000.00

 

144,000.00

144,000.00

144,000.00

Invalidity

Basic Permanent Invalidity (RM)

Accidents Permanent Invalidity (RM)

Accidents Semi Permanent Invalidity (RM)

Basic Semi-permanent Invalidity (RM)

 

75,000.00

150,000.00

75,000.00

 

90,000.00

180,000.00

30,000.00

30,000.00

 

72,000.00

144,000.00

Critical Illness

Coverage amount (RM)

The number of diseases covered

 

37,500.00

45

 

36,000.00

36

 

36,000.00

36

Hospital Income Benefit

Coverage amount/ per day (RM)

Number of weeks

 

70.00

52

 

75.00

52

 

60.00

52

Funeral Expenses

1. Depositor (RM)

2. Spouse (RM)

3. Children

Coverage amount (RM)

Number of protected children

 

3,000.00

3,000.00

 

1,500.00

5

 

3,000.00

3,000.00

 

1,500.00

3

 

4,000.00

4,000.00

 

2,000.00

3

Other benefits.

Terminal Illness

Accident Outpatient Treatment Benefits

 

37,500.00

 

 

300.00

BERLIAN PACKAGE (RM500)
SUBJECTTAKAFUL BENEFIT
GETBHLMTTIFB

Death

Basic (RM)

Accidents

– Accidents in Malaysia (RM)

– Accidents in Malaysia in public transport (RM)

– Accident outside Malaysia (RM)

1,000,000.00

 

1,000,000.00

1,000,000.00

1,000,000.00

600,000.00

 

1,200,000.00

1,200,000.00

1,200,000.00

500,000.00

 

1,000,000.00

1,000,000.00

1,000,000.00

Invalidity

Basic Permanent Invalidity (RM)

Accidents Permanent Invalidity (RM)

Accidents Semi Permanent Invalidity (RM)

Basic Semi-permanent Invalidity (RM)

 

1,000,000.00

1,000,000.00

200,000.00

200,000.00

 

600,000.00

1,200,000.00

100,000.00

100,000.00

 

500,000.00

1,000,000.00

200,000.00

200,000.00

Critical Illness

Coverage amount (RM)

The number of diseases covered

 

200,000.00

45

 

120,000.00

36

 

200,000.00

36

Hospital Income Benefit

Coverage amount/ per day (RM)

Number of weeks

 

250.00

52

 

250.00

52

 

200.00

52

Funeral Expenses

1. Depositor (RM)

2. Spouse (RM)

3. Children

Coverage amount (RM)

Number of protected children

 

25,000.00

12,500.00

 

5,000.00

5

 

20,000.00

10,000.00

 

3,000.00

3

 

25,000.00

12,500.00

 

5,000.00

3

Other benefits.

Terminal Illness

Accident Outpatient Treatment Benefits

Repatriation of remains benefit.

 

200,000.00

10,000.00

 

 

3,000.00

Conditions for Depositors :

  1. Malaysian citizen;
  2. Aged 16 years to one day before reaching 69 years old (depending on the selected Takaful Operator Company); and
  3. Can open the account for oneself (as the beneficiary) but cannot claim income tax assessment exemption.

Conditions for Beneficiary :

  1. Malaysian citizen;
  2. Must be a biological child, stepchild or adopted child of the depositor; and
  3. Aged 1 day to one day before reaching 29 years old (to be eligible for income tax assessment exemption).
The age limit for opening a Simpan SSPN Plus account varies depending on the Takaful Operator Company (SPT) as follows :
Takaful Operator Companies Maximum Age Limit for Depositors for Account Opening
HLMT
TIFB
Up to before reaching 65 years old.
GETB Up to before reaching 69 years old.

No health check-up or medical report is required to open an account. However, for opening a Diamond Package account, prospective depositors will need to answer three (3) health-related questions on the account opening form. If there is a YES answer for any of the questions, the prospective depositor is NOT ELIGIBLE to join the Diamond Package and is advised to join another offered package

The number of accounts that can be opened for the Berlian Package varies depending on the Takaful Operator Company (SPT) as follows :

SPTLIMIT OF NUMBER OF ACCOUNTS FOR BERLIAN PACKAGE
HLMTTwo (2)
GETB
TIFB
One (1)
The age limit for protection coverage for Simpan SSPN Plus depositors varies depending on the Takaful Operator Company (SPT) as follows :
SPT AGE LIMIT FOR PROTECTION COVERAGE
HLMT
TIFB
Until one day before reaching 66 years old
GETB Until one day before reaching 70 years old
The following are the provided channels/ methods :
Savings Channel Charge
PTPTN Counter
  • By cash
  • Card Credit
  • Debit card
  • ATM Card
No charges
Salary Deduction
  • Public sector (JANM)
  • Private sector (Agencies)
No charges
Auto Debit
  • Bank Islam (BIMB)
  • Maybank
  • RHB Bank
  • CIMB Bank
  • Bank Simpanan Nasional (BSN)
  • No charges
  • No charges
  • RM0.50 per transaction
  • No charges
  • RM1.00 for registration (one-time). RM0.53 per transaction
Online Banking
  • Maybank2u
  • CIMB Clicks
No charges
JomPay
  • Click here for 40 banks involved.
No charges
SSPN-i Plus online
  • Affiliate Business Partner (ABP)
  • Online Marketing Agent (OMA)
No charges
Debit Terus
  • Click here the list of involved banks
No charges

The savings portion can only be withdrawn after three (3) years from the date of account opening. After the three-year period, depositors can make withdrawals at any time with a minimum balance of RM1,000 to be maintained in the account (subject to other terms and conditions set from time to time).

Yes, withdrawals are only allowed up to a maximum of RM 1,000 per day for online withdrawals on the Official Portal. If the depositor intends to make withdrawals exceeding this amount, they can do so at the PTPTN branch office counter.

No. Withdrawals from Simpan SSPN Plus savings will be credited directly to the depositor's bank account.

The withdrawal conditions are as follows :

  • Withdrawals only involve the savings amount and do not include the takaful amount.
  • Withdrawals can be made after three (3) years from the date of account opening; and
  • The Simpan SSPN Plus account must have a balance of RM1,000.00 after the withdrawal; and
  • The maximum withdrawal limit is RM1,000 per day per account.

Depositors can make withdrawals through the following methods :

CounterOnline ApplicationPos

Must fill :

  • Withdrawal Slip for Simpan SSPN Plus account
  • Complete form must be submitted to the PTPTN State/ Branch Office
  • Making a deposit withdrawal request online through the PTPTN official portal or the myPTPTN app.
  • The withdrawal/ transfer limit for savings is up to RM1,000 per day per account.
  • If a depositor wishes to make a withdrawal/ transfer exceeding the set limit, they can make a request for withdrawal/ transfer at the PTPTN office counter. 

Must fill :

  • The Slip for Withdrawal from the Simpan SSPN Plus Account.
  • The completed slip can be submitted at the PTPTN counter.

 

It should be sent to the PTPTN Headquarters at the following address:

The National Higher Education Fund Corporation (PTPTN), Ground Floor Menara PTPTN, Block D, Megan Avenue II, No. 12, Jalan Yap Kwan Seng, 50450 Kuala Lumpur.  

The depositor will be given a grace period of 60 days to settle the outstanding payments. If no payment is received after the grace period, the account will be immediately closed.

If the beneficiary passes away, the account will be closed, and all privileges will be canceled except for the death benefits.

No. Depositors will not receive any membership confirmation from PTPTN. However, depositors will receive a Takaful Certificate (Certificate Schedule) sent by the Takaful Operator Company (SPT) via email within 30 days (one month) from the account opening date.

The critical illnesses covered may vary depending on the chosen Takaful Operator Company (SPT). The following are some of the critical illnesses typically covered by Takaful operators :
No. Takaful Operator Company (SPT)/ Critical Illness GETB HLMT TIFB
1 Alzheimer/ dementia severe/ organic degenerative brain disorder with no chance of recovery / / /
2 Angioplasty and other invasive treatments for coronary artery disease / / /
3 Bacterial Meningitis / / /
4 Benign brain tumor - certain severity / / /
5 Blindness - permanent and irreversible / / /
6 Brain surgery / / /
7 Cancer - certain severity and does not cover early-stage cancer / / /
8 Cardiomyopathy - certain severity / / /
9 Chronic aplastic anemia - resulting in permanent bone marrow failure / / /
10 Coma - resulting in permanent neurological deficits with continuous clinical symptoms / / /
11 Coronary artery bypass surgery / / /
12 Deafness - permanent and irreversible / / /
13 Encephalitis - resulting in permanent inability to perform daily life activities / / /
14 End-stage liver failure / / /
15 End-stage lung disease / / /
16 Full-blown AIDS /
17 Viral/Hepatitis Fulminant / / /
18 Heart attack - certain severity / / /
19 Heart Valve Surgery / / /
20 HIV infection through blood transfusion / / /
21 Kidney failure - requiring dialysis or kidney transplant / / /
22 Loss of independent living /
23 Loss of speech ability / / /
24 Major head trauma - resulting in permanent inability to perform daily life activities / / /
25 Major organ/bone marrow transplant / / /
26 Motor neuron disease - permanent neurological deficit with continuous clinical symptoms / / /
27 Multiple Sclerosis / / /
28 Muscular dystrophy / / /
29 Paralysis of limbs / / /
30 Parkinson's disease - resulting in permanent inability to perform daily life activities / / /
31 Primary pulmonary hypertension - certain severity / / /
32 Serious coronary artery disease / / /
33 Stroke/Brain hemorrhage - resulting in permanent neurological deficits with continuous clinical symptoms / / /
34 Aortic Surgery / / /
35 Systemic lupus erythematosus with severe kidney complications / / /
36 Third-degree burns - certain severity / / /
37 Human immunodeficiency virus (HIV) contracted through occupation /
38 Terminal illness (causing death) / / /
39 Medullary Cystic Disease / / /
40 Apallic Syndrome (i.e. Prolonged Vegetative State) /
41 Polio /
42 Progressive systemic sclerosis /
43 Recurrent and chronic pancreatitis /
44 Elephantiasis (untreatable disease) /
45 Creutzfeldt-Jakob disease (Mad Cow Disease) /

It is limited to the Intan, Delima, Topas, Zamrud, and Nilam packages only and subject to the waiting period set by the chosen Takaful Operator (SPT).

The waiting period for Simpan SSPN Plus depends on the type of takaful benefit and the Takaful Operator (SPT), as follows :

  BENEFITSWAITING PERIOD ACCORDING TO SPT
HLMTGETBTIFB
Normal death

Immediate Protection

- Diamond Package: 3 months from the effective date.

 

– Immediate Protection

- Other than Diamond Package, 12 months for pre-existing conditions

– Immediate protection (except for pre-existing

– Berlian Package 3 month

Death due to accident– Immediate Protection– Immediate Protection– Immediate Protection
Normal permanent disability– 12 months from the effective date for pre-existing conditions– 12 months from the effective date for (pre-existing conditions)– 6 months for pre-existing conditions
Accident permanent disability– Immediate Protection– Immediate Protection– Immediate Protection
Normal partial permanent disability

– Normal - 12 months from the effective date for pre-existing conditions

– Accidents - Immediate Protection

– Diamond Package Only: 12 months from the effective date (for pre-existing conditions)

– Diamond Package immediate protection

– Other than Diamond Package 12 months for pre-existing conditions

– Immediate protection (other than for pre-existing

Accident partial permanent disability– Immediate Protection– None
Critical Illness

– Cancer and Related Diseases

– Heart - 60 days from the effective date

– Other Diseases - 30 days from the effective date

– Pre-existing Conditions- 12 months from the effective date

– 30 days from the effective date (for Heart Attack, Coronary Artery Bypass Surgery, Cancer, Angioplasty, and Other Surgeries for Major Coronary Artery Disease, Other Serious Coronary Artery Diseases)

– 60 days from the effective date (for other critical illnesses)

– 30 days from the effective date for (specific illness)

– 60 days from the effective date for (specific illness)

Hospital Admission Allowance

– Accidents - Immediate Protection

– Specific Diseases: 120 days from the effective date

– Other Diseases - 30 days from the effective date

– Pre-existing Conditions- 12 months from the effective date

– 30 days from the effective date (due to naturally occurring reasons) - 120 days from the effective date (specific illnesses)

– Immediate protection (due to accidents

– Accidents - Immediate Protection

– Diseases - 30 days from the effective date

– Penyakit Khusus – 120 hari dari tarikh kuat kuasa

– 180 days for each hospital admission

– 365 days for the entire coverage period.

Funeral Expenses– Pre-existing Conditions - 12 months from the effective date (only for Depositors). No waiting period for children and spouses.– Immediate Protection– Pre-existing Conditions - 12 months from the effective date (only for Depositors). No waiting period for children and spouses.
Terminal Illness– Not related– 30 days from the effective date– Not related

No. Hospital admission allowance is not limited to Malaysia only. The allowance is also claimable for hospital admissions outside the country as long as the visit is not for medical purposes. However, hospital admissions in Singapore are paid for medical purposes.

Yes, as long as uniformed personnel are not directly involved in war/ riot tasks, public riots whether declared or not.

Yes. The depositor can open an account for themselves subject to the terms and conditions of account opening that have been set.

No, they cannot. A depositor who opens an account for themselves can only have one account.

Yes. A beneficiary can have more than one account provided that the accounts are opened by different depositors, either the mother or father or a legal guardian (step-parent/foster parent).

No, they cannot. The depositor must close their existing account and open a new account with the desired package.

The death benefit will be paid for all five accounts opened by the depositor.

Example :
For a normal death, if all five accounts are Delima accounts under takaful operator HLMT, the total amount of death benefit paid will be RM150,000 (RM30,000 x 5 accounts). The benefit will be reinvested into each respective account, and payment to the heirs will be made according to the account closing process.

Heirs or Nominees (registered with PTPTN) can make the claim.

The spouse must meet the following conditions :

  1. The relationship is legally recognized and valid;

  2. Aged 18 years old until before reaching the protection age limit of 70 years old (according to the selected Takaful Operator);

  3. For a claim on the wife (if there is more than one legal wife), the benefit will be given to the wife who died first

 

The child must meet the following conditions :

  1. The relationship is legally recognized and valid;
  2. Ages 1 day to just before reaching 29 years old. 

For cases of the depositor's death, the method of withdrawal of savings and payment of takaful benefits by the takaful operator is as follows :

  1. For savings or benefits less than RM3,000 - the heirs must fill out and sign the Indemnity Form and related legal documents; or

  2. For savings or takaful benefits of RM3,000 and above - Withdrawal of the deposit amount from the deceased's account for the current balance of savings of RM3,000 and above (including takaful benefits and dividends) by submitting original or copy documents such as:

    • Grant of Letters of Administration/ Grant of Probate (Petition under the Probate and Administration Act 1959) issued by the High Court of Malaya; or
    • Administrative Power of Attorney issued by the Land and District Office; or
    • Administrative Power of Attorney issued by Amanah Raya Berhad, Section 17 of the Amanah Raya Corporation Act 1995 (Declaration / Instructions).

Payment will be made within 14 working days from the date of complete documents submitted to the Takaful Operator.

If the depositor has reached the maximum age limit of coverage as determined by the Takaful Operator, the depositor's account will be closed.

  1. Having an outstanding account for more than 90 days;
  2. The beneficiary reaches the age of 29; and
  3. The depositor/ beneficiary passes away.

PTPTN pays zakat on net investment income after deducting expenses. The zakat paid is classified as Zakat on Business. Consequently, depositors of Simpan SSPN are still subject to individual savings zakat for their savings in Simpan SSPN, including the dividends they receive. Depositors can make their zakat payments at any Zakat Collection Center.