• Depositors may name individuals as soon as they open a PTPTN savings account.
• The beneficiary can nominate anyone to be a nominee with the following conditions:-
  a. The nominee must be a Malaysian citizen;
  b. There is no age limit; and
  c. Nominations are limited to 2 people at a time. If the beneficiary wishes to change the nominee, the beneficiary can do so by filling in a new nomination form or any method determined by PTPTN. New nominations will cancel previous nominations.
• Beneficiaries must make nominations for each account separately.
• Naming details are confidential. Beneficiaries are advised not to disclose nomination information to anyone other than the nominee.

• Nomination applications can be made by filling in the nomination form at the PTPTN counter or downloading the nomination form from the PTPTN Portal.
• Beneficiaries must come to the counter in person with their Identity Card for verification. Application through a representative or by post is not allowed.
• The effective date of the nomination is upon the receiving nomination form by PTPTN.
• The beneficiary must ensure that the nominee's information is up to date and inform PTPTN if there is any change.

• The nomination will be void if:
  a. The nominee is deceased;
  b. The beneficiary requests the cancellation of the nomination by attending at the PTPTN counter;
  c. Through any nomination made later by the beneficiary; or
  d. The beneficiary has closed the savings account.
• Beneficiaries must make a renaming if opening a new savings account.

Nominee Check

• Before the heir makes a claim for deposit withdrawal, the beneficiary's heir must check first the status of the nomination made by the beneficiary during his lifetime by submitting:-
  a. Death certificate of the beneficiary; and
  b. Document proof of relationship (birth certificate/ marriage certificate/ related documents)
• Naming information can be given to the next of kin if the above documents prove a family relationship.

Nominating Beneficiaries

• The withdrawal application must be from the appointed nominee by the beneficiary.
• Payment will be made based on the following priorities:-
  a. The entire savings amount will be paid to the First Nominee only.
  b. If the First Nominee is deceased or cannot be traced (with proof), payment will be made to the Second Nominee.
  c. Claims can be made by the Second Nominee if the First Nominee is under 18 years old.
  d. If both nominees are less than 18 years old or have died when the claim is made, the claim method from the heirs of the beneficiary is the same as the method without nomination.
  e. If the First or Second Nominee is declared bankrupt, they need to bring an insolvency authorization letter when the claim is made to enable the Insolvency party to manage the nominee's money flow.
• The nominee must bring the following documents when applying for account closure:
  a. Completed Account Closure Form
  b. Copy of nominee's MyKad
  c. A copy of the beneficiary's death certificate

• PTPTN will pay the claim by crediting it to the applicant's bank account.
• Payment of claims for savings to the nominee is a valid release by PTPTN, all actions of the heirs against the nominee i.e. the executor are beyond the jurisdiction of PTPTN. However, PTPTN can only advise nominees (wasi) to distribute the savings according to Hukum Syarak (for Muslim beneficiaries). While the non- Muslim nominees is the beneficiary of the beneficiary's savings.

• If the savings are not claimed by the nominee/ heir after 7 years from the claim eligibility date (nominee is 18 years old), PTPTN has the right to manage the beneficiary's account under the Unclaimed Money Act or in accordance with the relevant laws and regulations.