REPAYMENTS
e-Service
Review of Loan Restructuring Categories
Review of loan restructuring involves the following two categories:
i. Automatic loan restructuring; or
ii. Loan restructuring through negotiation
Online Employer Portal
Registration for new employer and loan repayment, as well as salary deduction savings by employer.
Exemption from Repayment of First Class Bachelor's Degree Loans
Application for exemption from repayment of loans for first class Bachelor's degrees or its equivalent.
Review of Unclaimed Money Delivery (UMD)
The review of Unclaimed Money Delivery (UMD) began on September 11, 2020.
Review of Excess Payments
Review of excess payments for borrowers who have fully repaid their loans.
PTPTN Loan Repayment Suspension
Application for PTPTN loan repayment suspension for borrowers earning a monthly income of RM1,800 and below for a period of 6 months.
This service is also available on the myPTPTN application.
Loan Statement Review
Review of online ujrah/conventional loan statements and direct debit application.
Loan Balance Confirmation/Debt Settlement Letter
Application for loan balance settlement and debt settlement letter.
Frequently Asked Questions (FAQs)
Yes, you can do so until the Official PTPTN Portal is fully closed, but using myPTPTN is more convenient with a comprehensive and detailed display.
Yes, it is still accepted on the Official PTPTN Portal, but payment and deposit through myPTPTN are more reliable with updated statement displays that can be viewed immediately.
Yes, it can still be done on the Official PTPTN Portal, but the application on myPTPTN is easier with initial account options displayed.
Yes, a new account can still be opened on the Official PTPTN Portal, but opening on myPTPTN is more secure with eKYC verification.
The closure of some services on the Official PTPTN Portal is in line with the digital transformation where myPTPTN will be the main portal and centralized e-service provider. E-services on the Official PTPTN Portal will be fully closed in the future.
- myPTPTN uses Single Sign-On (SSO) method to display customer information
- myPTPTN can save customers' time
- Latest customer information updates can be made on myPTPTN
- myPTPTN is more secure with eKYC and TAC verification
- Payment and deposit through myPTPTN will be updated immediately
The latest announcements such as promotions, campaigns and competitions can be directly accessed on the dashboard, inbox and quick links on the myPTPTN Homepage.
| Official PTPTN Website | myPTPTN |
| The first display is a summary of the loan balance statement, users need to click on "VIEW DETAILED" for a detailed display of the balance. | The first display shows the detailed loan and savings balance according to the selected year. |
| Loan payments and savings deposits can be made directly from the detailed balance statement display. | Loan payments or savings deposits can be made directly from the Quick Links or Home page. |
| Account selection for salary deduction can be made after completing employer information. | Account selection for salary deduction can be made directly at the beginning of the application |
