REPAYMENT

Education Loan Repayment

Kemaskini terakhir pada 03 Mac 2022

Education Loan Repayment

The borrower is responsible for repaying the amount of the PTPTN education loan disbursed to them, including other costs such as service charges, takaful protection, stamp duty tax, and other fees as stated in the Loan Documentation.

Commencement Period of Education Loan Repayment

The borrower must repay PTPTN loan, 12 months after the loan disbursed period WITHOUT having to wait for Repayment Notice from PTPTN.

The monthly service charge (Ujrah) will be imposed starting from the 13th month.

Borrowers who make early repayments will not be charged with the service charge during the first 12 months.

The repayment period for borrowers is based on the remaining loan balance.

FAQs

Repayment of Education Loan

No. Borrowers are responsible for repaying according to the specified period set without having to wait for the Repayment Order Notice from PTPTN. There is no allocation for such an agreement from PTPTN that mentioned borrowers have to repay only after receiving notice.

It is commendable to repay as early as possible because there’s no service charges imposed before the commencement period of loan repayment.

The repayment must be done before the day of 27 every month to ensure the transactions stay updated in the current month statement. The transaction after the date will be pushed to the next month's statement. However, the transactions made until the end of the month via PTPTN counter/ PTPTN Executive Marketing will still be updated in the current month statement.

No. The repayment of loan that is less than the original installment amount will result in arrears and may incur enforcement action. Borrowers are advised to confer to reduce monthly installments by restructuring the loan.

Yes. Repaying the installment amount more than the original amount results in an early loan settlement and enjoy cheaper service charges because the service charges only accrue until the date of the loan settlement.

The method of the loan repayment are as follows :

i) Repayment Via Counter

CHANNELINFORMATIONFEE (RM)UPDATE PERIOD (WORKING DAYS)
PTPTN Counter (Nationwide)Cashless payment via Electronic Data Capture (EDC) terminal:

- Local Debit Card
- Local Credit Card
- Local Charge Card

3 Days

Agent counterBank Islam

Bank Rakyat

Pos Malaysia

CIMB Bank

Bank Simpanan Nasional (BSN)

1.00

0.50

2.00

2.00

0.50

3 Days

3 Days

7 Days

3 Days

3 Days

PayQuick Kiosk- Cash repayment channels for loans.

Payment guide, CLICK HERE.

1.00

1 Day

Razer Cash at 7-Eleven- Cash repayment channels for loans.

Payment guide, CLICK HERE.

- Razer Cash link at 7-Eleven, CLICK HERE.

1.00

3 Days

Digi Kiosk- Cash repayment channels for loans.

Payment guide, CLICK HERE.

1.00

3 Days

e-Pay- Cash repayment channels for loans.

- e-Pay services are available at places such as Caltex, KK Mart 24 Jam, Mydin, myNEWS.com, PAK GROCER, Petron.

1.00

1 Day

ii) Online Loan Repayment

CHANNELINFORMATIONFEE (RM)UPDATE PERIOD (WORKING DAYS)
Online BankingBankManual
Bank Islam1.003 Days
Bank Rakyat1.003 Days
Maybank1.003 Days
Public Bank1.003 Days
RHB Bank1.003 Days
Pos Online0.503 Days
Affin Bank1.003 Days
Ambank1.003 Days
AgroBank1.003 Days
CIMB Bank0.503 Days
Bank Simpanan Nasional1.003 Days
myPTPTN

List of banks :

– Bank Islam
– Bank Rakyat
– Maybank
– Public Bank
– RHB Bank
– AmBank
– Hong Leong Bank
– United Overseas Bank (UOB)
– Bank Muamalat
– Affin Bank
– Alliance Bank
– CIMB Bank

List of credit cards:

– Visa
– MasterCard
– American Express

3 Days
MBSB
(MBSB Bank e-wallet)

- Online payment via the MBSB Bank e-wallet

Payment guide, CLICK HERE

0.503 Days
JomPAY

- Online payment via internet banking and mobile phone using current accounts, savings, and credit cards.

Get the Biller Code and Ref-1. CLICK HERE

Payment guide, CLICK HERE

- For Frequently Asked Questions, CLICK HERE

3 Days
MyPay

– Online repayment via mobile web

– For MyPay link CLICK HERE

Payment guide, CLICK HERE

1.003 Days
Shopee

– Repayment available online via Shopee application.

Payment guide, CLICK HERE.

1.003 Days
kiplePay

– Repayment available online via kiplePay application.

Payment guide, CLICK HERE

1.003 Days
BESTPay

– Repayment available online via BESTPay

Payment guide, CLICK HERE

1.003 Days
KelantanPAY

– Repayment available online via KelantanPAY

Payment guide, CLICK HERE

0.803 Days
AnsaraPay

– Repayment available online via AnsaraPay

Payment guide, CLICK HERE

1.00
PayHalal

– Repayment available online via PayHalal

Payment guide, CLICK HERE

1.00
SpayGlobal

– Repayment available online via SpayGlobal

Payment guide, CLICK HERE

0.80
IIMMPACT

– Repayment available online via IIMMPACT

Payment guide, CLICK HERE

1.003 Days
OneCALL

– Repayment available online via OneCALL

Payment guide, CLICK HERE

1.003 Days
KioskMedia

– Repayment available online via self-service kiosk

1.00
Boost

– Repayment available online via Boost application.

1.00
Touch n Go
(TnG e-Wallet)

– Repayment available via Touch n Go

1.00
Mcash

– Repayment available via Mcash application

1.00

ii) Repayment Via Salary Deduction

Untuk permohonan, klik here

iv) Repayment Via Direct Debit

Untuk permohonan, klik here

v) Repayment Via EPF

There are three (3) online repayments methods which are :

  1. Via PTPTN Official Portal (FPX)
  2. Via the official portal of the PTPTN loan repayment collection agent bank.
  3. Via MypayPTPTN (www.mygovmobile.malaysia.gov.my)
  4. Via myPTPTN application (myptptn.ptptn.gov.my)

The education loan balance can be checked through the myPTPTN application under e-Services > Loan Repayment.

Yes. PTPTN will issue an official receipt for repayments made at PTPTN counters and also in the myPTPTN application. Official receipts will not be issued for transactions through internet banking, bank counters, and PTPTN loan repayment collection agents. Proof of payment through internet banking, bank counters, and collection agents needs to be printed and kept for reference

The education loan repayment method along with bank charges and the update period for education loan information is as per the table below :

  1. PTPTN Counters and Collection Agents :
    No.Payment CountersBank Charges (RM)Updating Period (Working Days)
    1PTPTN Counter (Cash)No charges1 Day
    2Electronic Data Capture (EDC) TerminalNo charges3 Days
    3Bank Islam1.003 Days
    4Bank Rakyat0.503 Days
    5Counter Pos Malaysia Berhad2.007 Days
    6CIMB Bank2.003 Days
    7Bank Simpanan Nasional (BSN)0.503 Days
  2. Online Banking :
    No.Payment CountersBank Charges (RM)Updating Period (Working Days)
    1FPX at PTPTN Official PortalNo charges1 Day
    2Bank Islam (www.bankislam.biz)1.003 Days
    3Ambank (www.ambankgroup.com.my)0.503 Days
    4Maybank (www.maybank2u.com.my)1.003 Days
    5MypayPTPTN melalui www.mygovmobile.malaysia.my0.503 Days
    6Bank Rakyat (www.irakyat.com.my)0.503 Days
    7Agrobank (www.agronet.com.my)0.503 Days
    8Public Bank (www.pbebank.com.my)1.003 Days
    9Affin Bank (www.affinonline.com)1.003 Days
    10RHB Bank (www.rhb.com.my)1.003 Days
    11CIMB Bank (www.cimbclicks.com.my)0.503 Days
    12Bank Simpanan Nasional (www.mybsn.com.my)0.503 Days

Note:

  • Repayments must be made no later than the 27th of each month to ensure that the transaction is updated in the current month's statement. Transactions after that date will be updated in the following month's statement. However, transactions made up to the end of the month through the PTPTN counter/ PTPTN Marketing Executive will be updated in the statement in the current month.

Borrowers can obtain loan balance confirmation on myPTPTN or by filling out the Borang Permohonan Pengesahan Baki Pinjaman at the PTPTN counter or by contacting the PTPTN Marketing Executive. The issuance of the Pengeluaran Surat Pelepasan Hutang (SPH) can be obtained on myPTPTN.

In the case of the borrower's death, the method of returning the excess loan repayment are as follows :

  1. For the amount of excess repayment that is less than RM3,000 – the guardian must fill in and sign the PTPTN Loan Repayment Excess Liability Bond as well as related documents that are legally binding ; and

  2. For excess repayment amounting to RM3,000 and above – The guardian must submit the original document or a copy of the following document :

    • Grant of Power of Administration/ Grant of Probate (Petition under the Probate and Administration Act 1959) issued by the High Court of Malaya; or
    • Administrative Power of Attorney issued by the Land and District Office; or
    • Administrative Power of Attorney issued by Amanah Raya Berhad, Section 17 of the Amanah Raya Corporation Act 1995 (Declaration / Instructions).

Repayment
Loan Advance Payment (WPP)

Repayment
Loan Advance Payment (WPP)

Borrowers

  • A maximum deduction of RM500.00 per semester from the loan disbursement amount will be initiated starting from the first semester or subsequent ones for WPP repayment.

  • The outstanding WPP amount will be considered a part of the loan.

Non-Borrowers

  • Recipients of WPP who do not apply for PTPTN loans must settle the entire WPP amount before the 9th month from the warrant date.

  • Ta'widh of 1% per annum will be imposed on the outstanding balance starting from the 9th month from the warrant date.

  • Postponement of WPP repayment will not be considered. However, WPP recipients may request repayment in a maximum of 24 installments.

Exemption from Repayment
Education Loan
Exemption from Repayment Education Loan

Borrowers of PTPTN who receive a Bachelor's Degree or its equivalent with First Class Honors on a full-time basis at an Institute of Higher Education (IPT).

  • Pursuing a Full Time Bachelor's Degree;
  • Obtained a Bachelor's Degree with First Class Honors by IPT;
  • Complete your studies within the stipulated period according to the PTPTN loan offer document;
  • PTPTN education loan does not overlap with any other sponsorship;
  • The course/ programme pursued by the borrower at the Private Higher Education Institution (IPTS) must obtain Full Accreditation Certificate from the Malaysian Qualifications Agency (MQA) within the loan period;
  • Submitting the application for exemption from loan repayment within 12 months from the convocation date.
  1. All PTPTN borrowers who have completed their studies from 1 January 2019, and were previously ineligible to apply for an exemption from First Class Bachelor's Degree repayment can now apply online through the PTPTN Official Portal.
  1. The application period is open from 15 September 2022 to 31 December 2022. After that period, applications will only be accepted if those submitted within 12 months from the convocation date.

The documents required to apply for exemption from loan repayment are as follows :

  1. Certified copy of First Class Honors Bachelor's Degree or equivalent (Scroll);
  2. Certified copy of examination results transcript;
  3. Certified copy of Accreditation from MQA (For IPTS borrowers);
  4. First Class confirmation letter (if the word "First Class" is not noted on the Degree); and
  5. Graduation confirmation letter (if the graduation date is not noted on the degree/ transcript).

 

Certified copies of supporting documents must be certified by a Management & Professional Group officer (Academic Division or Record Management Division issuing the Degree at the IPT) with a verification stamp containing the Officer's Name, Position, and Department Name.

Want to Apply for an Exemption from Repayment?

FAQs

Exemption from Loan Repayment for Borrowers with First Class Bachelor's Degree

The conditions for exemption from loan repayment are as follows :

  1. Enrolled in a full-time Bachelor's Degree program;
  2. Obtained a Bachelor's Degree with First Class Honors by IPT;
  3. Complete your studies within the stipulated period according to the PTPTN loan offer document;
  4. PTPTN education loan does not overlap with any other sponsorship;
  5. The course/ programme pursued by the borrower at the Private Higher Education Institution (IPTS) must obtain Full Accreditation Certificate from the Malaysian Qualifications Agency (MQA) within the loan period;
  6. Submitting the application for exemption from loan repayment within 12 months from the convocation date.

The award of First Class Honours is determined by the senate of the respective IPT.

The application method is online through the myPTPTN web application (https://myptptn.ptptn.gov.my/) and must be made within 12 months from the convocation date. Applications submitted after this period will not be accepted.

The documents required to apply for exemption from loan repayment are as follows :

  1. Certified copy of First Class Honors Bachelor's Degree or equivalent (Scroll);
  2. Certified copy of examination results transcript;
  3. Certified copy of Accreditation from MQA (For IPTS borrowers);
  4. First Class confirmation letter (if the word "First Class" is not noted on the Degree); and
  5. Graduation confirmation letter (if the graduation date is not noted on the degree/ transcript).

 
Copies of supporting documents must be certified by the Management & Professional Group officer (Academic Department or Record Management Department that issued the degree at the IPT) with an endorsement stamp containing the Name of Officer, Position and Department Name.

Yes. In line with the announcement by the Prime Minister during the Majlis Sambutan Jubli Perak 25 Tahun PTPTN on 27 July 2022, this loan repayment exemption incentive has been extended again to all borrowers who obtained a First Class Bachelor's Degree regardless of their economic status, race and religion. It is an encouragement for all borrowers to study hard and achieve the best results in their studies. Therefore, borrowers can submit their applications until 31 December 2022.

For borrowers who have excess repayments, borrowers need to make an application on myPTPTN.

Not eligible. Only loans for the Bachelor's Degree level will be exempted from loan repayment. Borrowers are still required to repay the loans for the Diploma level.

Copies of transcripts and certificates must be verified by Management & Professional group officers (Academic Division or Record Management Division that issued the certificate at the IPT). The verification stamp must contain the Name of the Officer, Position, and Department Name.

No. Document verification can only be carried out at the Academic Division of the respective IPT or the department responsible for issuing transcripts/ scrolls based on the borrower's IPT branch of study. In this case, the borrower must obtain verification from the UPM Academic Division.

Yes. Consideration for the exemption will be given on the amount of the loan that does not overlap with the other sponsorship. A rescheduling will be done and the borrower can make installment payments according to the Repayment Schedule (JBB).

Yes. Consideration for exemption from repayment can be given on the amount of loan received during the period of study only. For loans received after the completion of the study, the amount must be repaid to PTPTN.

A borrower is not eligible for full exemption of repayment for the entire amount of loans received if :

  1. They receive loans after completing their studies;
  2. They have overlapping sponsorships; and
  3. They have outstanding balances for the Loan Advance Payment Payment (WPP) that have not yet been settled.

There are 2 repayment methods available :

  1. Loan rescheduling for the amount of the loan that is not eligible for exemption, and the borrower is required to consistently make monthly repayments according to the new repayment schedule. A loan rescheduling offer letter will be issued to the borrower within a month after the consideration is given; or
  2. Full settlement of the loan if the borrower does not want to reschedule the loan.

The status of the application can be checked within 60 days from the date of application through methods below :

  1. Check on the myPTPTN web application (https://myptptn.ptptn.gov.my/)
  2. Contact the PTPTN Careline (03-2193 3000) to obtain the Loan No. or;
  3. A notification letter will be sent to the borrower's mailing address.
Repayment Deferment
Education Loan
Repayment Deferment Education Loan

Borrowers of PTPTN who are currently unemployed and pursuing full-time studies are eligible to apply for a deferment of education loan repayments.

   APPLICATION REQUIREMENTS   ELIGIBILITY
Types of Loans Only Ujrah loans are considered and conventional loans are not considered
Borrowers who have completed their studies and are resuming full-time studies During the entire new study period
Borrowers pursuing a twinning program, such as a 2+1 or 2+2 program or similar, which requires them to continue their studies abroad on a full-time basis to complete their education Throughout the duration of the overseas studies
Borrowers who have been subjected to enforcement actions Deferment may be considered after paying legal fees
Borrowers who continue their studies abroad on a full-time basis Throughout the duration of the overseas studies
Borrowers pursuing a PhD or its equivalent on a full-time basis During the entire new study period
*Note: Borrowers who do not meet the above-mentioned conditions will not be considered for deferment.
  1. Applications must be submitted to PTPTN through Borang Permohonan Penangguhan.
  2. The documents required to apply for exemption from loan repayment are as follows :
    • Supporting documents for the unemployed :
      • Detailed EPF statement and Affidavit by a Commissioner of Oaths.
    • Supporting documents for those pursuing studies :
      • Copy of the latest offer letter of admission; and/or
      • A confirmation letter of the expected completion date of studies from the IPT, if the offer letter does not specify the duration of the course.

3. Incomplete applications will not be processed.

4. No interest charges will be incurred during the deferment period.

5. The deferment period is determined by PTPTN.

6. Deferment requests will only be approved after the Ujrah exchange has been completed.

7. It is hereby informed that the deferment granted only excludes enforcement actions and does not prevent PTPTN from taking the following actions, namely :

    1. Listing the names of borrowers in the record Central Credit Reference Information System (CCRIS); dan
    2. Disclosing names to other third parties for monitoring purposes.

8. The approval of deferment will be communicated to the borrower via email.

9. For borrowers who have been granted deferment but wish to commence loan repayments earlier, borrowers may negotiate for loan restructuring.

10. PTPTN reserves the right to revoke this deferment approval if :

    1. It is found that the borrower is receiving a salary or allowance during the deferment period.
    2. It is found that the borrower provided false information to obtain approval for the deferment application.
Loan Rescheduling
and Restructuring
Loan Rescheduling and Restructuring

Loan Rescheduling

The loan rescheduling method provides borrowers with the flexibility to reschedule the Repayment Schedule (JBB) to enable borrowers to settle their debts according to the predetermined repayment period

Loan Restructuring

The loan restructuring method provides borrowers with the flexibility to modify the Repayment Schedule (JBB) structure and set monthly installments based on the borrower's capacity.

Through this method, the repayment period can be extended until the borrower reaches the age of 60.

The minimum monthly installment is determined based on an estimated range of 5% - 8% of the gross income, subject to the eligibility of the repayment period and PTPTN approval.

General Terms and Conditions for Loan Restructuring/ Rescheduling Applications

  1. Open to Ujrah loans only. Conventional borrowers can apply for loan restructuring/ rescheduling during the Ujrah exchange application.

  2. Effective 1 July 2015, for loan restructuring applications, borrowers are required to settle at least 50% of the arrears, as well as various costs (if any) first, such as enforcement costs, WPP (if not settled, it will be considered as new principal), stamp duty debt, takaful debt, and processing fees.

  3. Applications can be submitted at any time, EXCEPT within the period of 27th day of the current month until the 5th day of the following month.

  4. No processing fee is imposed for loan restructuring/ rescheduling for the first time, while for the second time and subsequent times, the fees charged are as follows :

    1. Second time : RM50;
    2. Third time : RM100;
    3. Fourth time: RM150; and
    4. Fifth time and thereafter : RM200

Borrowers who wish to apply for loan restructuring/ rescheduling are required to personally visit any PTPTN counter to facilitate discussions, explanations, and the acceptance of offer documents.

FAQs

Loan Scheduling/ Restructuring

Loan rescheduling is a method that provides borrowers with the flexibility to reschedule the Repayment Schedule (JBB) to enable them to settle the debt according to the predetermined repayment period.

Restructuring, on the other hand, is a method that provides borrowers with the flexibility to modify the JBB structure and set monthly installments based on their ability to pay. Through this method, the repayment period can be extended until the borrower reaches the age of 60.

The conditions and guidelines for loan rescheduling/ restructuring applications are as per the schedule below :

No.SubjectSchedulingStructuring
1.Loan CategoryEligible to all Ujrah borrowers only
2.Process Fee
  1. First time : Exempted
  2. Second time : RM50;
  3. Third time : RM100;
  4. Fourth time : RM150
  5. Fifth time and thereafter : RM200
  1. First time : Exempted
  2. Second time : RM50;
  3. Third time : RM100;
  4. Fourth time : RM150
  5. Fifth time and thereafter : RM200

Additional info :

  • Wages for additional education loan repayment periods
  • New Takaful coverage; and
  • Stamp duty
  • Starting 1 July 2015, borrowers must settle at least 50% of their outstanding debts, along with any additional costs that may apply, before paying off other obligations. These costs may include enforcement fees, WPP (which will be treated as new principal if not paid off), stamp duty debt, takaful debt, and processing fees.
3.Application PeriodApplications can be made at any time EXCEPT from the 27th day of the current month to the 5th day of the following month.
4.Refund ArrearsYesYes and/ or unable to pay according to the JBB.
5.Loan Repayment PeriodThe calculation is based on the remaining period.The repayment period can be extended until the borrower's age limit reaches 60.
6.Monthly InstallmentThe calculation is based on the remaining period of the existing repayment schedule.

The minimum monthly payment is calculated based on an estimate of 5% to 8% of the total gross income, considering the repayment period eligibility up to the age of 60.

It's important to note that the minimum monthly payment amount is subject to approval by PTPTN.

7.Calculation FormulaNew Monthly Installment = Loan Debt – Repayment on the remaining period

Based on the new principal

  • New principal = Current loan balance + WPP (if any) + new takaful
  • New wages = New principal *1%*New Payback Period (Years)


Monthly installments

New principal installment + New monthly salary = New repayment period

Note:
Current Loan Balance = Principal Due + Wages Paid-Repayments Received

8.Offer DocumentAn Approval Notification Letter will be issued.Offer Letter and Restructuring Agreement Documents will be issued.

Miscellaneous Costs are the costs of enforcement actions imposed on borrowers such as the cost of issuing a Final Reminder Notice, Notice of Claim (NOD) and the cost of summons paid to a panel of lawyers.

In addition to processing fees, miscellaneous costs, takaful debt, and stamp duty debt, effective from 1 July 2015, borrowers are required to clear at least 50% of the outstanding amount before a Restructuring Offer Letter is issued. In other words, the Restructuring Offer Letter will only be issued after the borrower agrees to the terms of loan restructuring and pays the processing fee, at least 50% of the outstanding amount, miscellaneous costs, takaful debt, and stamp duty debt (if any).

No. Borrowers who wish to apply for loan rescheduling/ restructuring are required to be present at any PTPTN counter at any time, EXCEPT within the period of 27th day of the current month until the 5th day of the following month . This is to facilitate discussions, explanations and acceptance of offer documents.

There is no time limit. Borrowers can reapply at any time, EXCEPT within the period of 27th day of the current month until the 5th day of the following month.

Borrowers are not eligible for loan rescheduling. However, they can be considered for loan repayment restructuring.

The validity period of the loan rescheduling/ restructuring offer documents is within 14 days or the same month as the approval date, whichever is earlier.

No. The offer documents must be returned to PTPTN within the same month as the approval month.

Yes, the loan will be canceled. Borrowers are required to reapply if they are still interested in obtaining the facility.

Yes. However, the withdrawal conditions for EPF Account II refer to the date of the original agreement.

Ujrah Conversion Application
Ujrah Conversion Application
  1. Ujrah applications are open to all conventional borrowers (except non-borrower WPP recipients).

  2. Conversion of loans to Ujrah loans (1%) is eligible for all borrowers EXCEPT;

    1. Borrower is confirmed deceased or incapacitated; or
    2. Borrowers who have been granted an exemption from repayment due to obtaining a First-Class Degree.

  3. Effective 1 July 2015, borrowers are required to settle at least 50% of the arrears, enforcement costs, and various fees (if any) as a commitment to enable the Ujrah offer to be processed. Borrowers must inform PTPTN after the payment is made.

  4. Starting from 13 June 2017, all remaining costs in the Conventional loan will be included in the Loan Amount during the conversion from Conventional to Ujrah loan. This amount will be subject to new takaful charges. If there is an excess amount, a refund will be made to the borrower after the full settlement of the loan debt.

1. The basis for the repayment period is based on the Ujrah Principal Amount.

Ujrah Principal AmountRepayment Period
RM 10,000.00 and below60 months (5 years)
Exceeding RM 10,000 up to RM 22,000120 months (10 years)
Exceeding RM 22,000 up to RM 50,000180 months (15 years)
Exceeding RM 50,000240 months (20 years)

2. Nevertheless, borrowers may engage in negotiations to extend the repayment period beyond the originally stipulated duration through a restructuring arrangement. A fee of 1% shall be imposed for the entire extension period.

3. For borrowers wishing to extend the repayment period, it is necessary to submit a copy of the latest salary slip or EPF statement or income statement (for self-employed individuals).

4. The maximum age limit for the Ujrah education loan repayment period is up to 60 years, subject to negotiation and approval by PTPTN.

The application for an Ujrah conversion can be made through the following methods :

No.MethodDuration for the Issuance of the Offer Documents
1.

PTPTN Counter

Borang Kemas Kini Pertukaran Pinjaman Ujrah

The offer documents will be provided on the same day when the Ujrah application process is conducted at the counter.

*The offer documents must be completed and returned to PTPTN before the expiry of the validity period.

Borrowers must return the completed agreement along with the Revenue Stamp no later than 14 days from the date of the Ujrah conversion offer.

In case of failure, borrowers must reapply for the Ujrah conversion with a different principal amount due to the addition of administrative costs.

FAQs

General Notice

The Ujrah loan is an education loan provided by PTPTN that complies with Islamic law as decided by the National Fatwa Committee for Islamic Affairs on 28 July 2008.

"Ujrah" refers to a 1% per annum fee charged on the outstanding loan balance.

The 1% Ujrah is charged to cover the costs of managing and providing the loan to the borrower.

The Ujrah loan came into effect for new applications starting from December 2008. For existing loans, the process of converting from conventional loans to Ujrah loans began on 1 August 2009.

NO. Borrowers need to apply and sign a new offer document with the new loan amount. This is necessary because it involves two different principles, conventional and syariah-compliant.

Repayment

You are required to continue making repayments throughout the Ujrah offer process. Any repayments will be updated to your Ujrah loan account after the complete Ujrah offer documents are returned within the specified timeframe.

If you have switched to Ujrah but are still unable to make monthly repayments as scheduled, you may be eligible to restructure your loan to obtain a lower monthly installment. (Refer to the Frequently Asked Questions (FAQ) on Loan Rescheduling/ Restructuring).

Borrowers not allowed to make salary deductions less than the new minimum monthly installment of RM150. Borrowers need to apply for a change in salary deduction amount. If unable to do so, borrowers may apply for loan rescheduling/ restructuring.

Borrowers need to fill in the new Borang Kebenaran Potongan Gaji Bayaran Balik for Repayment and submit it to PTPTN. However, the amount amendment allowed is equal to or greater than the new monthly installment according to the new JBB.

Borrowers need to clear at least 50% of the outstanding amount, all enforcement costsand various fees before submitting the Ujrah conversion application.

Review and Update

Your Ujrah loan account will be updated within 7 Days after the complete Ujrah offer documents are received. Your old loan account will be cleared and updated to your Ujrah loan account.

Repayments received after the effective date will be transferred to the Ujrah loan account and adjusted to the new loan repayment schedule.

No. The current loan amount is calculated based on the balance at the end of the month prior to the effective date of the Ujrah exchange. Payments made will be updated in the Ujrah loan account record after the complete Ujrah offer documents are received.

Ujrah Calculation

The basic policy used for Ujrah conversion calculation is as follows :

  1. Principal amount : Refers to the total current outstanding balance (including any outstanding Advance Payment Loan (WPP) balance if any) at the end of the month prior to the effective date of the Ujrah conversion offer.

    Example : If the effective date of the Ujrah offer is on 1 October 2014, then the loan balance used is the balance as of 30 September 2014.

  2. New repayment period: Determined based on the principal amount as follows (subject to a maximum age limit of 60 years).

No.Total Principal AmountNew Refund Period
1Up to RM10,00060 months (5 years)
2More than RM10,000 until RM22,000120 months (10 years)
3More than RM22,000 until RM50,000180 months (15 years)
4More than RM50,000240 months (20 years)

The formula for calculating Ujrah is as follows :

Total amount of Ujrah=Current loan balance* x Interest Rate (1%) x Repayment period (years)
Loan amount of Ujrah=Current loan balance* + Total amount of Ujrah (overall)
Total amount of Ujrah (monthly)=Current loan balance* x Interest Rate 1%
12 months
Monthly installment amount=Loan amount of Ujrah
Ujrah loan amount New repayment period (monthly)

Note: * Current loan balance = New principal for Ujrah loan For example :

Example calculation :

Loan balance (At the time of application):RM19,432
New repayment period:10 years ( 120 months )
Total amount of Ujrah:RM19,432 x 1% x 10 years = RM1,943.20
Loan amount of Ujrah:RM19,432 + RM1,943.20 = RM21,375.20
Total amount of Ujrah (monthly):

RM19,432 x 1%
12

RM16.19

Monthly installment amount:

RM21,375.20
120 months

RM178.13

Formula for Ujrah calculation is as follows :

  1. Total Loan Amount as of 01/05/2017
    SubjectAmount ( RM )
    Loan Diploma20,625.22
    Miscellaneous fee516.00
    Loan Amount21,141.22
  2. New Takaful Contribution Amount

    New Takaful Contribution Amount = Loan Amount x (0.59/1000) x Duration

    = (RM21,141.22) x (0.59/1000) x (120/12)
    RM124.73

  3. Total Loan Amount

    Formula :

    Total Loan Amount = Loan Amount + New Takaful Contribution Amount

    = RM 21,141.22+ RM124.73
    RM 21,265.95

  4. Repayment Period

    Formula :

    The repayment period is based on the total loan amount.

    No.Total Loan AmountDuration
    1<RM10,00160 months/ 5 years
    2RM10,001 – RM22,000120 months / 10 years
    3RM22,001- RM50,000180 months / 15 years
    4>RM50,000240 months / 20 years

    The Total Loan Amount is RM 21,265.95 and the repayment period is 10 years (120 months)

  5. Loan Management Fee

    Formula :

    Loan Management Fee = Total Loan Amount x 1% x Repayment Period

    = RM 21,265.95 x 1% x 10 years
    RM 2,126.60

  6. Monthly Installment

    Formula :

    Monthly Installment = (Total Loan Amount + Loan Management Fee) / Repayment Period

    = (RM 21,265.95 + RM 2126.60) / 120 months
    RM 194.94

More Than One Loan (Consolidation)

Loan consolidation refers to combining multiple loans into a single loan. Loan consolidation is a mandatory requirement for borrowers who have more than one loan and wish to apply for Ujrah conversion starting from 1 October 2014. Through this method, the borrower will have only one loan record.

All loans that have finished the disbursement of the loan and still have a balance need to be consolidated. Loans that are still in the loan disbursement period are exempt from this consolidation.

Through this method of consolidation, borrowers will only have one loan record. This simplifies loan repayment as it is made based on a single monthly installment amount.

No, you are not eligible to switch to Ujrah loan if you do not agree to consolidate your loans. Loan consolidation is a mandatory requirement for borrowers who want to apply for Ujrah conversion starting from 1 October 2014 if the borrower has more than one loan.

Not eligible. Loan consolidation is only open to borrowers who agree to switch to the Ujrah loan.

Yes, you can. However, the conventional loans A and B must be converted to Ujrah loans first before they can be consolidated with Ujrah loan C.

Yes. One Ujrah application is sufficient for all loans regardless of the level of education. All loans will be combined into a single loan.

Loan consolidation can be done through an application for Ujrah conversion.

Ingin Mohon Pertukaran Ujrah?

Repayment Notice
Education Loan
Repayment Notice
Education Loan

First Warning will be issued if the borrower does not respond within 30 days (1 month) from the date of the Repayment Notice being issued.

Second Warning will be issued to the borrower if no payment is made and no response is received within 30 days (1 month) from the date of the First Warning being issued.

  • Borrowers are required to submit an official appeal application along with the prescribed documents as follows :
    1. Appeal Letter; and
    2. Copy of the latest Salary Slip; or
    3. Copy of the latest EPF Statement;
    4. Letter of Offer of Study from the Higher Education Institution (IPT);
    5. Confirmation letter from the IPT indicating the actual/expected completion date of studies; or
    6. Employment confirmation letter.

  • Inquiries or document submissions related to this matter can be directed to :
    The Legal and Prosecution Division of PTPTN / All PTPTN State Offices / Branches.

FAQs

Legal Action

You can check for summons by contacting the PTPTN Hotline at 03-2193 3000.

Borrowers should contact the Legal and Prosecution Division of PTPTN at 03-2193 1155 or visit the nearest PTPTN branch to discuss withdrawing the summons by paying off the entire loan debt. If they are unable to do so, borrowers can negotiate with PTPTN to make full payment of arrears or any amount agreed upon by PTPTN, including all prosecution costs.

Listing of Borrowers in CCRIS

Listing of Borrowers in CCRIS

  • All borrowers who are supposed to commence repayments after 12 months from the loan maturity date will be listed in CCRIS. Checking should be done directly at the counters and kiosks of any Bank Negara Malaysia (BNM) branch only.

  • Borrowers are required to make consistent payments according to the repayment schedule established by PTPTN to avoid any defaults and ensure that their CCRIS records remain in good standing. If the CCRIS record shows any months of arrears, there is a possibility that loan applications may not be considered by financial institutions. However, the approval of any loan application is ultimately subject to the discretion and authority of the financial institution.

  • All negotiations regarding PTPTN loans, whether for debt settlement or loan restructuring, should be conducted with PTPTN through the following channels:

FAQs

Listing of PTPTN Borrowers in the Central Credit Reference Information System (CCRIS)

Borrowers who are supposed to make repayment after 12 months of loan expiry will be listed in CCRIS.

Cannot. Checks must be made directly at the counters and kiosks of any Bank Negara Malaysia (BNM) branch nationwide.

The information recorded in CCRIS is a record of monthly installment payments for the past 12 months.

Borrowers need to make consistent payments according to the set schedule to avoid arrears to ensure CCRIS records are in good condition. If the records in CCRIS show that there are any months in arrears, it is possible that the loan application will not be considered by the financial institution. However, the approval of a loan applied for is subject to the discretion and jurisdiction of the financial institution.

Borrowers cannot negotiate with BNM or other financial institutions regarding PTPTN loan records in CCRIS. All negotiations regarding PTPTN loans whether debt settlement or loan rescheduling must be made with PTPTN. Contact PTPTN Customer Service at 03-2193 3000 or attend a consultation at any PTPTN branch nationwide.

Borrowers must make a full settlement of the loan debt and the record in CCRIS will be updated to 'COMPLETE' within 14 working days from the payment date updated in the PTPTN statement.

Borrowers must settle the entire arrears and make regular (consistent) monthly repayments according to the established Repayment Schedule (JBB). Those who have financial problems are advised to consult with PTPTN for debt rescheduling and then make regular monthly payments.

The borrower's credit record will show a better position when make regular payments for 6 consecutive months without arrears.

Records in the current month will be good. However, information on the number of overdue installments for the past 12 months is still displayed on the CCRIS credit report. The approval of a loan applied for is subject to the discretion and jurisdiction of the financial institution.

Loan repayment must be made in that month. In order to ensure that the transaction is updated in the statement of the current month, transactions through agents/ third parties must be made no later than the 27th of each month. Transactions after that date will be updated in the following month's statement. However, transactions made up to the end of the month through the PTPTN counter will be updated in the current month's statement.

Payment records will be updated by PTPTN on the next report delivery date, which is no later than the 15th of the following month.

CCRIS records are still poor because borrowers have arrears caused by :

  1. Late payments than the established schedule. For example, start making payments after 2 years of the end of the loan. Whereas the borrower should start making payments after 1 year from the end of the loan.

  2. Payment is less than the amount specified in the Refund Schedule (JBB).

Settlement of
Education Loan
Settlement of
Education Loan

Borrowers can download the Surat Pengesahan Baki Pinjaman from the PTPTN Official Portal/ PTPTN counters or contact PTPTN Marketing Executives. Once the loan settlement is made, borrowers will receive an email notification to download the Full Settlement Letter (SPH) from the PTPTN Official Portal. Therefore, borrowers need to update and ensure that their email address is up-to-date. 

Loan Balance Confirmation/
Full Settlement Letter

Unclaimed Money Handover Review (WTD)

Repayment
Loan Advance Payment (WPP)

Repayment
Loan Advance Payment (WPP)

Borrowers

  • A maximum deduction of RM500.00 per semester from the loan disbursement amount will be initiated starting from the first semester or subsequent ones for WPP repayment.

  • The outstanding WPP amount will be considered a part of the loan.

Non-Borrowers

  • Recipients of WPP who do not apply for PTPTN loans must settle the entire WPP amount before the 9th month from the warrant date.

  • Ta'widh of 1% per annum will be imposed on the outstanding balance starting from the 9th month from the warrant date.

  • Postponement of WPP repayment will not be considered. However, WPP recipients may request repayment in a maximum of 24 installments.

Exemption from Repayment
Education Loan
Exemption from Repayment Education Loan

Borrowers of PTPTN who receive a Bachelor's Degree or its equivalent with First Class Honors on a full-time basis at an Institute of Higher Education (IPT).

  • Pursuing a Full Time Bachelor's Degree;
  • Obtained a Bachelor's Degree with First Class Honors by IPT;
  • Complete your studies within the stipulated period according to the PTPTN loan offer document;
  • PTPTN education loan does not overlap with any other sponsorship;
  • The course/ programme pursued by the borrower at the Private Higher Education Institution (IPTS) must obtain Full Accreditation Certificate from the Malaysian Qualifications Agency (MQA) within the loan period;
  • Submitting the application for exemption from loan repayment within 12 months from the convocation date.
  1. All PTPTN borrowers who have completed their studies from 1 January 2019, and were previously ineligible to apply for an exemption from First Class Bachelor's Degree repayment can now apply online through the PTPTN Official Portal.
  1. The application period is open from 15 September 2022 to 31 December 2022. After that period, applications will only be accepted if those submitted within 12 months from the convocation date.

The documents required to apply for exemption from loan repayment are as follows :

  1. Certified copy of First Class Honors Bachelor's Degree or equivalent (Scroll);
  2. Certified copy of examination results transcript;
  3. Certified copy of Accreditation from MQA (For IPTS borrowers);
  4. First Class confirmation letter (if the word "First Class" is not noted on the Degree); and
  5. Graduation confirmation letter (if the graduation date is not noted on the degree/ transcript).

 

Certified copies of supporting documents must be certified by a Management & Professional Group officer (Academic Division or Record Management Division issuing the Degree at the IPT) with a verification stamp containing the Officer's Name, Position, and Department Name.

Want to Apply for an Exemption from Repayment?

FAQs

Exemption from Loan Repayment for Borrowers with First Class Bachelor's Degree

The conditions for exemption from loan repayment are as follows :

  1. Enrolled in a full-time Bachelor's Degree program;
  2. Obtained a Bachelor's Degree with First Class Honors by IPT;
  3. Complete your studies within the stipulated period according to the PTPTN loan offer document;
  4. PTPTN education loan does not overlap with any other sponsorship;
  5. The course/ programme pursued by the borrower at the Private Higher Education Institution (IPTS) must obtain Full Accreditation Certificate from the Malaysian Qualifications Agency (MQA) within the loan period;
  6. Submitting the application for exemption from loan repayment within 12 months from the convocation date.

The award of First Class Honours is determined by the senate of the respective IPT.

The application method is online through the myPTPTN web application (https://myptptn.ptptn.gov.my/) and must be made within 12 months from the convocation date. Applications submitted after this period will not be accepted.

The documents required to apply for exemption from loan repayment are as follows :

  1. Certified copy of First Class Honors Bachelor's Degree or equivalent (Scroll);
  2. Certified copy of examination results transcript;
  3. Certified copy of Accreditation from MQA (For IPTS borrowers);
  4. First Class confirmation letter (if the word "First Class" is not noted on the Degree); and
  5. Graduation confirmation letter (if the graduation date is not noted on the degree/ transcript).

 
Copies of supporting documents must be certified by the Management & Professional Group officer (Academic Department or Record Management Department that issued the degree at the IPT) with an endorsement stamp containing the Name of Officer, Position and Department Name.

Yes. In line with the announcement by the Prime Minister during the Majlis Sambutan Jubli Perak 25 Tahun PTPTN on 27 July 2022, this loan repayment exemption incentive has been extended again to all borrowers who obtained a First Class Bachelor's Degree regardless of their economic status, race and religion. It is an encouragement for all borrowers to study hard and achieve the best results in their studies. Therefore, borrowers can submit their applications until 31 December 2022.

For borrowers who have excess repayments, borrowers need to make an application on myPTPTN.

Not eligible. Only loans for the Bachelor's Degree level will be exempted from loan repayment. Borrowers are still required to repay the loans for the Diploma level.

Copies of transcripts and certificates must be verified by Management & Professional group officers (Academic Division or Record Management Division that issued the certificate at the IPT). The verification stamp must contain the Name of the Officer, Position, and Department Name.

No. Document verification can only be carried out at the Academic Division of the respective IPT or the department responsible for issuing transcripts/ scrolls based on the borrower's IPT branch of study. In this case, the borrower must obtain verification from the UPM Academic Division.

Yes. Consideration for the exemption will be given on the amount of the loan that does not overlap with the other sponsorship. A rescheduling will be done and the borrower can make installment payments according to the Repayment Schedule (JBB).

Yes. Consideration for exemption from repayment can be given on the amount of loan received during the period of study only. For loans received after the completion of the study, the amount must be repaid to PTPTN.

A borrower is not eligible for full exemption of repayment for the entire amount of loans received if :

  1. They receive loans after completing their studies;
  2. They have overlapping sponsorships; and
  3. They have outstanding balances for the Loan Advance Payment Payment (WPP) that have not yet been settled.

There are 2 repayment methods available :

  1. Loan rescheduling for the amount of the loan that is not eligible for exemption, and the borrower is required to consistently make monthly repayments according to the new repayment schedule. A loan rescheduling offer letter will be issued to the borrower within a month after the consideration is given; or
  2. Full settlement of the loan if the borrower does not want to reschedule the loan.

The status of the application can be checked within 60 days from the date of application through methods below :

  1. Check on the myPTPTN web application (https://myptptn.ptptn.gov.my/)
  2. Contact the PTPTN Careline (03-2193 3000) to obtain the Loan No. or;
  3. A notification letter will be sent to the borrower's mailing address.
Repayment Deferment
Education Loan
Repayment Deferment Education Loan

Borrowers of PTPTN who are currently unemployed and pursuing full-time studies are eligible to apply for a deferment of education loan repayments.

   APPLICATION REQUIREMENTS   ELIGIBILITY
Types of Loans Only Ujrah loans are considered and conventional loans are not considered
Borrowers who have completed their studies and are resuming full-time studies During the entire new study period
Borrowers pursuing a twinning program, such as a 2+1 or 2+2 program or similar, which requires them to continue their studies abroad on a full-time basis to complete their education Throughout the duration of the overseas studies
Borrowers who have been subjected to enforcement actions Deferment may be considered after paying legal fees
Borrowers who continue their studies abroad on a full-time basis Throughout the duration of the overseas studies
Borrowers pursuing a PhD or its equivalent on a full-time basis During the entire new study period
*Note: Borrowers who do not meet the above-mentioned conditions will not be considered for deferment.
  1. Applications must be submitted to PTPTN through Borang Permohonan Penangguhan.
  2. The documents required to apply for exemption from loan repayment are as follows :
    • Supporting documents for the unemployed :
      • Detailed EPF statement and Affidavit by a Commissioner of Oaths.
    • Supporting documents for those pursuing studies :
      • Copy of the latest offer letter of admission; and/or
      • A confirmation letter of the expected completion date of studies from the IPT, if the offer letter does not specify the duration of the course.

3. Incomplete applications will not be processed.

4. No interest charges will be incurred during the deferment period.

5. The deferment period is determined by PTPTN.

6. Deferment requests will only be approved after the Ujrah exchange has been completed.

7. It is hereby informed that the deferment granted only excludes enforcement actions and does not prevent PTPTN from taking the following actions, namely :

    1. Listing the names of borrowers in the record Central Credit Reference Information System (CCRIS); dan
    2. Disclosing names to other third parties for monitoring purposes.

8. The approval of deferment will be communicated to the borrower via email.

9. For borrowers who have been granted deferment but wish to commence loan repayments earlier, borrowers may negotiate for loan restructuring.

10. PTPTN reserves the right to revoke this deferment approval if :

    1. It is found that the borrower is receiving a salary or allowance during the deferment period.
    2. It is found that the borrower provided false information to obtain approval for the deferment application.
Loan Rescheduling
and Restructuring
Loan Rescheduling and Restructuring

Loan Rescheduling

The loan rescheduling method provides borrowers with the flexibility to reschedule the Repayment Schedule (JBB) to enable borrowers to settle their debts according to the predetermined repayment period

Loan Restructuring

The loan restructuring method provides borrowers with the flexibility to modify the Repayment Schedule (JBB) structure and set monthly installments based on the borrower's capacity.

Through this method, the repayment period can be extended until the borrower reaches the age of 60.

The minimum monthly installment is determined based on an estimated range of 5% - 8% of the gross income, subject to the eligibility of the repayment period and PTPTN approval.

General Terms and Conditions for Loan Restructuring/ Rescheduling Applications

  1. Open to Ujrah loans only. Conventional borrowers can apply for loan restructuring/ rescheduling during the Ujrah exchange application.

  2. Effective 1 July 2015, for loan restructuring applications, borrowers are required to settle at least 50% of the arrears, as well as various costs (if any) first, such as enforcement costs, WPP (if not settled, it will be considered as new principal), stamp duty debt, takaful debt, and processing fees.

  3. Applications can be submitted at any time, EXCEPT within the period of 27th day of the current month until the 5th day of the following month.

  4. No processing fee is imposed for loan restructuring/ rescheduling for the first time, while for the second time and subsequent times, the fees charged are as follows :

    1. Second time : RM50;
    2. Third time : RM100;
    3. Fourth time: RM150; and
    4. Fifth time and thereafter : RM200

Borrowers who wish to apply for loan restructuring/ rescheduling are required to personally visit any PTPTN counter to facilitate discussions, explanations, and the acceptance of offer documents.

FAQs

Loan Scheduling/ Restructuring

Loan rescheduling is a method that provides borrowers with the flexibility to reschedule the Repayment Schedule (JBB) to enable them to settle the debt according to the predetermined repayment period.

Restructuring, on the other hand, is a method that provides borrowers with the flexibility to modify the JBB structure and set monthly installments based on their ability to pay. Through this method, the repayment period can be extended until the borrower reaches the age of 60.

The conditions and guidelines for loan rescheduling/ restructuring applications are as per the schedule below :

No.SubjectSchedulingStructuring
1.Loan CategoryEligible to all Ujrah borrowers only
2.Process Fee
  1. First time : Exempted
  2. Second time : RM50;
  3. Third time : RM100;
  4. Fourth time : RM150
  5. Fifth time and thereafter : RM200
  1. First time : Exempted
  2. Second time : RM50;
  3. Third time : RM100;
  4. Fourth time : RM150
  5. Fifth time and thereafter : RM200

Additional info :

  • Wages for additional education loan repayment periods
  • New Takaful coverage; and
  • Stamp duty
  • Starting 1 July 2015, borrowers must settle at least 50% of their outstanding debts, along with any additional costs that may apply, before paying off other obligations. These costs may include enforcement fees, WPP (which will be treated as new principal if not paid off), stamp duty debt, takaful debt, and processing fees.
3.Application PeriodApplications can be made at any time EXCEPT from the 27th day of the current month to the 5th day of the following month.
4.Refund ArrearsYesYes and/ or unable to pay according to the JBB.
5.Loan Repayment PeriodThe calculation is based on the remaining period.The repayment period can be extended until the borrower's age limit reaches 60.
6.Monthly InstallmentThe calculation is based on the remaining period of the existing repayment schedule.

The minimum monthly payment is calculated based on an estimate of 5% to 8% of the total gross income, considering the repayment period eligibility up to the age of 60.

It's important to note that the minimum monthly payment amount is subject to approval by PTPTN.

7.Calculation FormulaNew Monthly Installment = Loan Debt – Repayment on the remaining period

Based on the new principal

  • New principal = Current loan balance + WPP (if any) + new takaful
  • New wages = New principal *1%*New Payback Period (Years)


Monthly installments

New principal installment + New monthly salary = New repayment period

Note:
Current Loan Balance = Principal Due + Wages Paid-Repayments Received

8.Offer DocumentAn Approval Notification Letter will be issued.Offer Letter and Restructuring Agreement Documents will be issued.

Miscellaneous Costs are the costs of enforcement actions imposed on borrowers such as the cost of issuing a Final Reminder Notice, Notice of Claim (NOD) and the cost of summons paid to a panel of lawyers.

In addition to processing fees, miscellaneous costs, takaful debt, and stamp duty debt, effective from 1 July 2015, borrowers are required to clear at least 50% of the outstanding amount before a Restructuring Offer Letter is issued. In other words, the Restructuring Offer Letter will only be issued after the borrower agrees to the terms of loan restructuring and pays the processing fee, at least 50% of the outstanding amount, miscellaneous costs, takaful debt, and stamp duty debt (if any).

No. Borrowers who wish to apply for loan rescheduling/ restructuring are required to be present at any PTPTN counter at any time, EXCEPT within the period of 27th day of the current month until the 5th day of the following month . This is to facilitate discussions, explanations and acceptance of offer documents.

There is no time limit. Borrowers can reapply at any time, EXCEPT within the period of 27th day of the current month until the 5th day of the following month.

Borrowers are not eligible for loan rescheduling. However, they can be considered for loan repayment restructuring.

The validity period of the loan rescheduling/ restructuring offer documents is within 14 days or the same month as the approval date, whichever is earlier.

No. The offer documents must be returned to PTPTN within the same month as the approval month.

Yes, the loan will be canceled. Borrowers are required to reapply if they are still interested in obtaining the facility.

Yes. However, the withdrawal conditions for EPF Account II refer to the date of the original agreement.

Ujrah Conversion Application
Ujrah Conversion Application
  1. Ujrah applications are open to all conventional borrowers (except non-borrower WPP recipients).

  2. Conversion of loans to Ujrah loans (1%) is eligible for all borrowers EXCEPT;

    1. Borrower is confirmed deceased or incapacitated; or
    2. Borrowers who have been granted an exemption from repayment due to obtaining a First-Class Degree.

  3. Effective 1 July 2015, borrowers are required to settle at least 50% of the arrears, enforcement costs, and various fees (if any) as a commitment to enable the Ujrah offer to be processed. Borrowers must inform PTPTN after the payment is made.

  4. Starting from 13 June 2017, all remaining costs in the Conventional loan will be included in the Loan Amount during the conversion from Conventional to Ujrah loan. This amount will be subject to new takaful charges. If there is an excess amount, a refund will be made to the borrower after the full settlement of the loan debt.

1. The basis for the repayment period is based on the Ujrah Principal Amount.

Ujrah Principal AmountRepayment Period
RM 10,000.00 and below60 months (5 years)
Exceeding RM 10,000 up to RM 22,000120 months (10 years)
Exceeding RM 22,000 up to RM 50,000180 months (15 years)
Exceeding RM 50,000240 months (20 years)

2. Nevertheless, borrowers may engage in negotiations to extend the repayment period beyond the originally stipulated duration through a restructuring arrangement. A fee of 1% shall be imposed for the entire extension period.

3. For borrowers wishing to extend the repayment period, it is necessary to submit a copy of the latest salary slip or EPF statement or income statement (for self-employed individuals).

4. The maximum age limit for the Ujrah education loan repayment period is up to 60 years, subject to negotiation and approval by PTPTN.

The application for an Ujrah conversion can be made through the following methods :

No.MethodDuration for the Issuance of the Offer Documents
1.

PTPTN Counter

Borang Kemas Kini Pertukaran Pinjaman Ujrah

The offer documents will be provided on the same day when the Ujrah application process is conducted at the counter.

*The offer documents must be completed and returned to PTPTN before the expiry of the validity period.

Borrowers must return the completed agreement along with the Revenue Stamp no later than 14 days from the date of the Ujrah conversion offer.

In case of failure, borrowers must reapply for the Ujrah conversion with a different principal amount due to the addition of administrative costs.

FAQs

General Notice

The Ujrah loan is an education loan provided by PTPTN that complies with Islamic law as decided by the National Fatwa Committee for Islamic Affairs on 28 July 2008.

"Ujrah" refers to a 1% per annum fee charged on the outstanding loan balance.

The 1% Ujrah is charged to cover the costs of managing and providing the loan to the borrower.

The Ujrah loan came into effect for new applications starting from December 2008. For existing loans, the process of converting from conventional loans to Ujrah loans began on 1 August 2009.

NO. Borrowers need to apply and sign a new offer document with the new loan amount. This is necessary because it involves two different principles, conventional and syariah-compliant.

Repayment

You are required to continue making repayments throughout the Ujrah offer process. Any repayments will be updated to your Ujrah loan account after the complete Ujrah offer documents are returned within the specified timeframe.

If you have switched to Ujrah but are still unable to make monthly repayments as scheduled, you may be eligible to restructure your loan to obtain a lower monthly installment. (Refer to the Frequently Asked Questions (FAQ) on Loan Rescheduling/ Restructuring).

Borrowers not allowed to make salary deductions less than the new minimum monthly installment of RM150. Borrowers need to apply for a change in salary deduction amount. If unable to do so, borrowers may apply for loan rescheduling/ restructuring.

Borrowers need to fill in the new Borang Kebenaran Potongan Gaji Bayaran Balik for Repayment and submit it to PTPTN. However, the amount amendment allowed is equal to or greater than the new monthly installment according to the new JBB.

Borrowers need to clear at least 50% of the outstanding amount, all enforcement costsand various fees before submitting the Ujrah conversion application.

Review and Update

Your Ujrah loan account will be updated within 7 Days after the complete Ujrah offer documents are received. Your old loan account will be cleared and updated to your Ujrah loan account.

Repayments received after the effective date will be transferred to the Ujrah loan account and adjusted to the new loan repayment schedule.

No. The current loan amount is calculated based on the balance at the end of the month prior to the effective date of the Ujrah exchange. Payments made will be updated in the Ujrah loan account record after the complete Ujrah offer documents are received.

Ujrah Calculation

The basic policy used for Ujrah conversion calculation is as follows :

  1. Principal amount : Refers to the total current outstanding balance (including any outstanding Advance Payment Loan (WPP) balance if any) at the end of the month prior to the effective date of the Ujrah conversion offer.

    Example : If the effective date of the Ujrah offer is on 1 October 2014, then the loan balance used is the balance as of 30 September 2014.

  2. New repayment period: Determined based on the principal amount as follows (subject to a maximum age limit of 60 years).

No.Total Principal AmountNew Refund Period
1Up to RM10,00060 months (5 years)
2More than RM10,000 until RM22,000120 months (10 years)
3More than RM22,000 until RM50,000180 months (15 years)
4More than RM50,000240 months (20 years)

The formula for calculating Ujrah is as follows :

Total amount of Ujrah=Current loan balance* x Interest Rate (1%) x Repayment period (years)
Loan amount of Ujrah=Current loan balance* + Total amount of Ujrah (overall)
Total amount of Ujrah (monthly)=Current loan balance* x Interest Rate 1%
12 months
Monthly installment amount=Loan amount of Ujrah
Ujrah loan amount New repayment period (monthly)

Note: * Current loan balance = New principal for Ujrah loan For example :

Example calculation :

Loan balance (At the time of application):RM19,432
New repayment period:10 years ( 120 months )
Total amount of Ujrah:RM19,432 x 1% x 10 years = RM1,943.20
Loan amount of Ujrah:RM19,432 + RM1,943.20 = RM21,375.20
Total amount of Ujrah (monthly):

RM19,432 x 1%
12

RM16.19

Monthly installment amount:

RM21,375.20
120 months

RM178.13

Formula for Ujrah calculation is as follows :

  1. Total Loan Amount as of 01/05/2017
    SubjectAmount ( RM )
    Loan Diploma20,625.22
    Miscellaneous fee516.00
    Loan Amount21,141.22
  2. New Takaful Contribution Amount

    New Takaful Contribution Amount = Loan Amount x (0.59/1000) x Duration

    = (RM21,141.22) x (0.59/1000) x (120/12)
    RM124.73

  3. Total Loan Amount

    Formula :

    Total Loan Amount = Loan Amount + New Takaful Contribution Amount

    = RM 21,141.22+ RM124.73
    RM 21,265.95

  4. Repayment Period

    Formula :

    The repayment period is based on the total loan amount.

    No.Total Loan AmountDuration
    1<RM10,00160 months/ 5 years
    2RM10,001 – RM22,000120 months / 10 years
    3RM22,001- RM50,000180 months / 15 years
    4>RM50,000240 months / 20 years

    The Total Loan Amount is RM 21,265.95 and the repayment period is 10 years (120 months)

  5. Loan Management Fee

    Formula :

    Loan Management Fee = Total Loan Amount x 1% x Repayment Period

    = RM 21,265.95 x 1% x 10 years
    RM 2,126.60

  6. Monthly Installment

    Formula :

    Monthly Installment = (Total Loan Amount + Loan Management Fee) / Repayment Period

    = (RM 21,265.95 + RM 2126.60) / 120 months
    RM 194.94

More Than One Loan (Consolidation)

Loan consolidation refers to combining multiple loans into a single loan. Loan consolidation is a mandatory requirement for borrowers who have more than one loan and wish to apply for Ujrah conversion starting from 1 October 2014. Through this method, the borrower will have only one loan record.

All loans that have finished the disbursement of the loan and still have a balance need to be consolidated. Loans that are still in the loan disbursement period are exempt from this consolidation.

Through this method of consolidation, borrowers will only have one loan record. This simplifies loan repayment as it is made based on a single monthly installment amount.

No, you are not eligible to switch to Ujrah loan if you do not agree to consolidate your loans. Loan consolidation is a mandatory requirement for borrowers who want to apply for Ujrah conversion starting from 1 October 2014 if the borrower has more than one loan.

Not eligible. Loan consolidation is only open to borrowers who agree to switch to the Ujrah loan.

Yes, you can. However, the conventional loans A and B must be converted to Ujrah loans first before they can be consolidated with Ujrah loan C.

Yes. One Ujrah application is sufficient for all loans regardless of the level of education. All loans will be combined into a single loan.

Loan consolidation can be done through an application for Ujrah conversion.

Ingin Mohon Pertukaran Ujrah?

Repayment Notice
Education Loan
Repayment Notice
Education Loan

First Warning will be issued if the borrower does not respond within 30 days (1 month) from the date of the Repayment Notice being issued.

Second Warning will be issued to the borrower if no payment is made and no response is received within 30 days (1 month) from the date of the First Warning being issued.

  • Borrowers are required to submit an official appeal application along with the prescribed documents as follows :
    1. Appeal Letter; and
    2. Copy of the latest Salary Slip; or
    3. Copy of the latest EPF Statement;
    4. Letter of Offer of Study from the Higher Education Institution (IPT);
    5. Confirmation letter from the IPT indicating the actual/expected completion date of studies; or
    6. Employment confirmation letter.

  • Inquiries or document submissions related to this matter can be directed to :
    The Legal and Prosecution Division of PTPTN / All PTPTN State Offices / Branches.

FAQs

Legal Action

You can check for summons by contacting the PTPTN Hotline at 03-2193 3000.

Borrowers should contact the Legal and Prosecution Division of PTPTN at 03-2193 1155 or visit the nearest PTPTN branch to discuss withdrawing the summons by paying off the entire loan debt. If they are unable to do so, borrowers can negotiate with PTPTN to make full payment of arrears or any amount agreed upon by PTPTN, including all prosecution costs.

Listing of Borrowers in CCRIS

Listing of Borrowers in CCRIS

  • All borrowers who are supposed to commence repayments after 12 months from the loan maturity date will be listed in CCRIS. Checking should be done directly at the counters and kiosks of any Bank Negara Malaysia (BNM) branch only.

  • Borrowers are required to make consistent payments according to the repayment schedule established by PTPTN to avoid any defaults and ensure that their CCRIS records remain in good standing. If the CCRIS record shows any months of arrears, there is a possibility that loan applications may not be considered by financial institutions. However, the approval of any loan application is ultimately subject to the discretion and authority of the financial institution.

  • All negotiations regarding PTPTN loans, whether for debt settlement or loan restructuring, should be conducted with PTPTN through the following channels:

FAQs

Listing of PTPTN Borrowers in the Central Credit Reference Information System (CCRIS)

Borrowers who are supposed to make repayment after 12 months of loan expiry will be listed in CCRIS.

Cannot. Checks must be made directly at the counters and kiosks of any Bank Negara Malaysia (BNM) branch nationwide.

The information recorded in CCRIS is a record of monthly installment payments for the past 12 months.

Borrowers need to make consistent payments according to the set schedule to avoid arrears to ensure CCRIS records are in good condition. If the records in CCRIS show that there are any months in arrears, it is possible that the loan application will not be considered by the financial institution. However, the approval of a loan applied for is subject to the discretion and jurisdiction of the financial institution.

Borrowers cannot negotiate with BNM or other financial institutions regarding PTPTN loan records in CCRIS. All negotiations regarding PTPTN loans whether debt settlement or loan rescheduling must be made with PTPTN. Contact PTPTN Customer Service at 03-2193 3000 or attend a consultation at any PTPTN branch nationwide.

Borrowers must make a full settlement of the loan debt and the record in CCRIS will be updated to 'COMPLETE' within 14 working days from the payment date updated in the PTPTN statement.

Borrowers must settle the entire arrears and make regular (consistent) monthly repayments according to the established Repayment Schedule (JBB). Those who have financial problems are advised to consult with PTPTN for debt rescheduling and then make regular monthly payments.

The borrower's credit record will show a better position when make regular payments for 6 consecutive months without arrears.

Records in the current month will be good. However, information on the number of overdue installments for the past 12 months is still displayed on the CCRIS credit report. The approval of a loan applied for is subject to the discretion and jurisdiction of the financial institution.

Loan repayment must be made in that month. In order to ensure that the transaction is updated in the statement of the current month, transactions through agents/ third parties must be made no later than the 27th of each month. Transactions after that date will be updated in the following month's statement. However, transactions made up to the end of the month through the PTPTN counter will be updated in the current month's statement.

Payment records will be updated by PTPTN on the next report delivery date, which is no later than the 15th of the following month.

CCRIS records are still poor because borrowers have arrears caused by :

  1. Late payments than the established schedule. For example, start making payments after 2 years of the end of the loan. Whereas the borrower should start making payments after 1 year from the end of the loan.

  2. Payment is less than the amount specified in the Refund Schedule (JBB).

Settlement of
Education Loan
Settlement of
Education Loan

Borrowers can download the Surat Pengesahan Baki Pinjaman from the PTPTN Official Portal/ PTPTN counters or contact PTPTN Marketing Executives. Once the loan settlement is made, borrowers will receive an email notification to download the Full Settlement Letter (SPH) from the PTPTN Official Portal. Therefore, borrowers need to update and ensure that their email address is up-to-date. 

Loan Balance Confirmation/
Full Settlement Letter

Unclaimed Money Handover Review (WTD)