myPTPTN is a mobile app that offers PTPTN services online such as reviewing loan statement, repaying loan, reviewing Simpan SSPN statement, account opening and make additional deposits in Simpan SSPN, as well as application for salary deduction and Direct Debit for loan repayment and Simpan SSPN.

The myPTPTN app is equipped with ekYC (Electronic Know Your Customer)a process for verifying and maintaining customer identity records authorized by Malaysian National Bank (BNM) as one of the key security for digital transactions. Customers are advised to register and verify identity via their Identification Card and a photo taken during the verification process. Customers cannot check their statements or make transfers if they have not completed the eKYC identity verification.

The myPTPTN app can be used starting from 29 Mac 2022.

Users must be Malaysian Citizens aged 18 (and above) and have a valid phone number and email address for registration verification purposes.

No, registration can only be made using Identification Card Number (MyKad).

There are 2 methods to access the myPTPTN app.

First: Download to device; and

The mobile device must have the Operation System of iOS 11.0 and above or Android 5.0 version and above. Please go to digital distribution channels, such as App Store, Play Store and Huawei AppGallery to download myPTPTN app on your mobile device by following these steps:

1. Type “myPTPTN” in the search field;
2. Press the “myPTPTN” icon; and
3. Click the “Install” button to download;

Second: myPTPTPN (https://myptptn.ptptn.gov.my)

myPTPTN can be accessed on every web browser available, such as Microsoft Edge, Internet Explorer, Google Chrome, Mozilla Firefox and Apple Safari. The best way to access the website is on Google Chrome and Microsoft Edge.

This app is FREE.

There are three (3) steps to register myPTPTN, which is:

First: 
Open the myPTPTN app and click ‘Register Now’

Second:     
i. Enter your full name as stated in Identification Card and your identification card number
ii. Fill in your email information, phone number and mailing address
iii. Set your password and define your safety phrase/icon, as well as sign the checkboxes for consent information verification and disclaimer.
iv. Get the TAC from your phone number and activate your myPTPTN registration via the email sent to your email.

Third:       
Complete the eKYC identity verification process by providing your identification card and selfie.

eKYC is the process of electronically identifying one’s identity on a mobile application that needs to be done before any transactions are made to ensure that the digital transactions being carried out are secure.

1. Using the original identification card. Photocopy/digital laminated with plastic is not accepted.
2. Granting access to the camera to obtain the necessary media for the purpose of verifying the account.
3. Ensuring that the identification card is in focus (not out of frame and within the frame properly) so that all the information on the identification card is clear.
4. Ensuring that the identification card is not obstructed by glare or your fingers.
5. Ensuring that your face is within an active area and in a well-lit environment when capturing a selfie.

If there’s a user who did not complete the eKYC, the user will be considered as a guest and the access to the services will be limited. The following are the differences in service access between guests and customers.

eKYC application is only allowed for up to 5 times. Users must contact the PTPTN Careline for assistance in reactivating eKYC security verification or visit the PTPTN counter.

Users need to change/replace damaged or lost identification cards before starting ekYC.

TAC is a unique 6 digit code sent to your registered phone number during the registration via a short message service (SMS). It is the security feature used by PTPTN to protect users’ accounts from unauthorized access. To complete the transactions, users will receive a TAC from PTPTN that will verify users as authorized users to make transactions.

Yes, provided that the phone number used is the same number registered in the myPTPTN application and not a foreign phone number.

The user needs to change the password in the "Help - Forgot Password" menu.

The user’s account will be blocked. The user needs to change the password in the “Profile - Change Password” menu.