The National Higher Education Fund Corporation (PTPTN) is always committed to providing the best services to its customers, including PTPTN borrowers. In line with this commitment, PTPTN has introduced the #PTPTNSediaBantu initiative as a continuous effort to simplify matters related to education loans and repayments in a more efficient and customer-friendly manner.
Through this initiative, PTPTN provides various service channels that are convenient, fast, and secure to ensure that borrowers receive assistance and guidance from PTPTN’s dedicated frontliners who are committed to delivering the best service.
#PTPTNSediaBantu Service Channels
There are five (5) categories frontliners to contact PTPTN without having to attend the PTPTN counter, namely:
i) Careline
Contact the PTPTN Careline at 03 – 2193 3000, operating Monday to Friday, from 9.00 am to 5.00 am (excluding public holidays).
ii) Live Chat
Click on the Live Chat icon on PTPTN's official portal operating Monday to Friday, from 9.00 am to 5.00 am (excluding public holidays).
iii) e-Aduan
Submit your complaints, feedback, or inquiries through the e-Aduan system on PTPTN's official portal. Every complaint will be addressed appropriately within the specified timeframe.
iv) PTPTN Sales Executive
For more information on loans and repayments, contact a PTPTN Sales Executive who is always ready to provide professional advice. Contact details can be found on PTPTN's official portal.
v) Media Sosial Rasmi PTPTN
Follow and contact PTPTN through the official social media @PTPTNOfficial for the latest updates, important notices, and direct interaction with PTPTN officers. Make sure to connect only through verified accounts.
Additionally, borrowers can deal directly with PTPTN Branch Office Counters nationwide for matters related to loans and repayments.
Through the implementation of the #PTPTNSediaBantu, PTPTN remains committed to enhancing service efficiency and ensuring that every customer has access to the best services as well as accurate, prompt, and user-friendly assistance.
