Repayment Instruction Notice
• A repayment instruction notice will be sent to the borrower within 30 working days of the grace period (6 months). The repayment schedule is planned for 6 months following the conclusion of the agreement for borrowers who successfully completed the study and 60 days following the date of cancellation for borrowers who failed / ceased studying / received other sponsorship.
First and Second Reminders
• The first reminder will be issued if the borrower does not respond after the expiration of 60 days from the date of issue of the repayment instruction notice;
• Borrowers who have received the first reminder shall make payment / respond within 60 days; and
• The second reminder will be issued to the borrower if no payment is made and no response is given within 60 days of the date of issue of the first reminder.
• Borrowers who have received a second reminder but persist in not making payment / responding within 90 days will be issued a final reminder by the PTPTN panel of appointed lawyers. Borrowers must pay / provide feedback within 90 days of the date of the final reminder issued by the PTPTN panel of lawyers;
• Borrowers who have received a final reminder from the PTPTN Panel of Lawyers must settle all arrears stated in the final reminder together with the notice management cost of RM10.00; and
• Borrowers to whom thefinal reminder notice is sent but returned by Pos Malaysia Berhad / Return to Sender (RTS) will be subject to the notice of claim / notice of demand.
• Borrowers who received a final reminder notice from the PTPTN panel of lawyers but have not paid / responded within 90 days may be subject to the notice of demand;
• Borrowers who have received a notice of demand from the PTPTN panel of lawyers must settle all arrears and notice management cost of RM50.00 as stated in the notice of demand;
• Borrowers to whom thenotice of demand is sent but returned by Pos Malaysia Berhad / Return to Sender (RTS) will be subject to legal action.
Enforcement of Blacklisting of Borrowers
• Borrowers may be blacklisted if they are in default in repaying the loan / financing or providing feedback. Such action will be taken against them in collaboration with the Immigration Department to prevent borrowers from leaving the country. In addition, the borrowers will also be unable to apply for or renew their passports. The enforcement of blacklisting of borrowers is taken after the notice of demand has been issued, and the borrowers are required to pay the entire outstanding loan / financing, including all costs incurred before their names are removed from the immigration blacklist.
Prosecution through Summons Enforcement
• Legal action will be taken against the borrowers if they persist in refusing to make full settlement of all sums outstanding within 6 months of the date of the notice of demand;
• After the summons is filed, borrowers must make full payment of the total loan / financing, including all costs of prosecution subject to the rules specified by the Subordinate Courts 1980; and
• If the borrowers fail to make full payment of the total loan / financing, the judgement / execution will be carried out.
Note: Summoning / Taking the borrowers to court is the final step taken by PTPTN against borrowers who are categorised as hardcore defaulters.