Navigation
 
Agreement

Question 1:

How can I convey information of changes in my address and other personal details?

 

Answer:

Updating of information about personal details can be done by completing the Change of Information Form available at the PTPTN counter or at the Student Affairs Division of the respective IPTs or you can send an official letter to PTPTN.

 

Question 2:

How can I obtain a copy of the offer document as I have lost my offer document?

 

Answer:

You need to submit an official letter to report the loss of the offer document and request for a copy. 

Question 3:

Where can I buy the revenue stamp?

 

Answer:

The revenue stamp can be bought at any post office or the Inland Revenue Board (IRB).

 

Question 4:

How can I claim a copy of the agreement? I have yet to receive this document. Is it possible my letter was returned to your office as I have moved?

 

Answer:

You can claim the document from the PTPTN counter or by submitting a self-addressed Pos Ekspres envelope of A4 size. This envelope must be put into another envelope and sent to the PTPTN for the attention of the Agreement Unit.

Question 5:

If I am unable to claim the agreement from PTPTN, can I send a representative to collect it?

 

Answer:

PTPTN allows a representative with an authorisation letter from you to collect the document. 

Question 6:

Before I signed the offer document, I discovered erroneous personal particulars or information about my studies in the loan offer letter. Can I amend the offer letter?

 

Answer:

All information printed in the loan offer document is based on the information you provided in the PTPTN application form. No amendment can be made on the loan offer letter. For amendments involving personal particulars (name/IC no/address/account no), you have to complete the Change of Information Form, whereas for amendments involving study information, you have to reject the offer and submit a new application.