Question 1 :
How can I update changes in address and particulars?

Answer :
Updating of such information can be done via Borang Perubahan Maklumat which can be obtained at PTPTN counter/ respective IPT/ PTPTN Portal or by writing an official letter to PTPTN.



Question 2 :
How can I obtain a copy of the agreement?

Answer :
Kindly submit Borang Permohonan Semula Salinan Dokumen Perjanjian Pembiayaan PTPTN which can be obtained from PTPTN Portal together with postal order or bank draft worth RM90 to PTPTN. The copy of agreement will be received by the applicants within 7 working days via POS LAJU.



Question 3 :
How can I obtained a copy of the agreement document which has been returned by Pos Malaysia due to change of my address?

Answer :
Kindly submit Borang Permohonan Dokumen Perjanjian Pembiayaan (Asal) Yang Tidak Dituntut which can be obtained from PTPTN Portal together with an A4-size self-addressed Express Post envelope to PTPTN.



Question 4 :
If I could not claim the copy of the agreement document at PTPTN, can I send a representative to claim the document?

Answer :
PTPTN allows parents or siblings to claim the document on your behalf. If the representative other than the above, you must write an official letter by stating the name and MyKad number of the representative or fill up Borang Permohonan Dokumen Perjanjian Pembiayaan (Asal) Yang Tidak Dituntut and your signature on the form must be similar to the signature on the agreement document.



Question 5 :
Prior to signing the document, I found out that there is a mistake regarding the information of my study in the offer letter. Can I make an amendment to the offer letter?

Answer :
No. You have to reject the offer and submit a new application.

 

Updated: 24/01/2014